Customer Service Sales

PROFESSIONAL SUMMARY SKILLS WORK HISTORY Rebekah Blanchard 624 Truax Traer Rd Elkville, IL 62932, 618-***-**** E: adcml1@r.postjobfree.com During my time with Lowe's I was promoted to Customer Service Administrator/Department Manager of the Front End and was part of leading our team to the highest record of recovery of unpaid merchandise leaving the store without having issues with the customers. I also was responsible for doing payroll for the entire store, worked in the cash office, and whatever was asked of me by management. I actually worked at three Lowe's locations. I was at Carbondale, IL from 3/12-6/17, moved to the Thibodeau, LA location from 6/17-10/17. Ended my employment there after relocating with our family. I then went back to work for Lowe's in Norfolk, VA in May and returned back to the Carbondale, IL location. I'd be honored to be considered for the position. I'd work hard and diligently to achieve the expectations of the position. Personable Multi-tasking skill ● Communications ● Team leadership ● Customer service ● Reliability ● Customer relations expertise ● Natural leader ● Opening and closing procedures ● Basic administrative knowledge ● Motivated team player ● Retail sales ● Strong work ethic ● Excellent communication skills ● Customer service-oriented ● HEAD CASHIER 03/2012 to Current Lowe's Home Improvement - Carbondale, IL Completed shift logs. ● Received and processed customer payments. ● Analyzed purchases for signs of fraud. ● Put out new stock and rotated existing products. ● Increased customer loyalty and retention. ● Encouraged development of new cashiers with positive reinforcement. ● Scheduled employees according to customer levels. ● Assisted management with developing employee improvement plans. ● Oversaw team of 3 cashiers and service staff. ● Performed store opening, closing and shift change actions. ● Resolved service issues in timely manner. ● Greeted customers in a timely fashion while quickly determining their needs. ● Assigned work to team members based on company needs, personal strengths and job ●EDUCATION knowledge. Cleaned and organized the store, including the checkout desk and displays. ● Shared best practices for sales and customer service with other team members to help improve the store's efficiency. ● Alerted customers to upcoming sales events and promotions. ● Operated a cash register for cash, check and credit card transactions with 1% accuracy. ● Mentored new sales associates to contribute to the store's positive culture. ● Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. ● Built relationships with customers to increase likelihood of repeat business. ● Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. ● Determined customer needs by asking relevant questions and listening actively to the responses. ● Engaged with customers in a sincere and friendly manner. ● Strategically scheduled team members to maintain optimal staffing levels at all times. ● Communicated clear expectations and goals to each team member. ● Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. ● Completed all daily tasks and special assignments with an efficient and quality-driven approach. ● Answered customer telephone calls promptly and in an appropriate manner. ● Prioritized helping customers over completing other routine tasks in the store. ● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. ● Verified that all customers received receipts for their purchases. ● Handled all customer relations issues in a gracious manner and in accordance with company policies. ● Responded to customer questions and requests in a prompt and efficient manner. ● Completed all point of sale opening and closing procedures, including counting the contents of the cash register. ● Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. ● Responded to customer concerns with friendly and knowledgeable service. ● Completed all daily tasks and special assignments with an efficient and quality-driven approach. ● Operated a cash register for cash, check and credit card transactions with 1% accuracy. ● HEAD CASHIER 07/2010 to 10/2011 Rural King Supply - Murphysboro, IL Resolved service issues in timely manner. ● Received and processed customer payments. ● Performed store opening, closing and shift change actions. ● Completed all point of sale opening and closing procedures, including counting the contents of the cash register. ● Completed all daily tasks and special assignments with an efficient and quality-driven approach. ● Engaged with customers in a sincere and friendly manner. ● Zeigler-Royalton High School - Zeigler, IL High School Diploma 1992