Project Manager Process Improvement Leader Data Analyst

Melanie Ruggero *** Bradford Dr. Naperville, IL **563 630-***-**** ********@***.********.***

EDUCATION

ELMHURST COLLEGE

Elmhurst, Illinois

Bachelor of Science Degree

Business Administration & Psychology (Achieved May 2011)

WORK EXPERIENCE

InProduction, Naperville, Illinois

Operations Analyst (November 2018 – March 2020)

Work closely with both the operations and finance teams to identify trends and issues, and analyze data to highlight problems and opportunities

Monitor, track and report on key operational metrics and dashboards to help communicate performance and drive improvements throughout the organization.

Support inventory tracking and accuracy initiatives including the development project level reports and participation in site audits as necessary

Prepare capital investment analysis and financial justification for investments in equipment and inventory.

Assist with the annual budgeting process

Complete network analysis to identify areas for future geographic expansion of the network

Responsible for monitoring the effectiveness of our freight strategy through a detailed review of actual freight costs by region, analysis of national freight trends to support the development of project budgets and the preparation of freight KPI s (cost, lead-time, service failures, etc)

Review of current operational data to prepare reports and identify opportunities to improve our project execution in areas such as staffing (temporary vs permanent labor analysis)

Perform project level budget vs actual spend analysis as well as other ad-hoc reporting and analysis as required

OpticsPlanet, Inc., Aurora & Northbrook, Illinois

Process Improvement Leader (August 2015 – November 2018)

Created and updated Standard Operating Procedures for warehouse and office departments

Developed, organized and conducted training classes for internal employee transfers and new hires

Reviewed job processes to locate areas of improvement and provided recommendations to upper management

Oversaw multi-department and corporate level projects

Restructured the Return-to-Vendor process through procedural improvements and negotiations with 150 vendors, resulting in a recovery of approximately $2,000,000 in 18 months; 80% of which was credit back to the company

Worked with 15 departments across three divisions simultaneously by leading a Warehouse Management System migration project from Legacy Red Prairie to JDA, resulting in a successful migration with zero duplicate shipments and little down time for both the warehouse and company as a whole

Strategized renovation of the Receiving Department to improve efficiency and ergonomics and reduce costs

Senior Operations Support Analyst (September 2013 – August 2015)

Reviewed inconsistencies that arose between order management and warehouse management systems and determined necessary revisions to be made to orders to ensure acceptance for processing at the warehouse

Provided assistance and support with any escalated issues that arose within the Operations Support department by outside departments; Accounting, Order Processing, Procurement, and all customer-facing teams

Compiled weekly and monthly statistics and arranged meetings to provide KPIs of customer-facing teams to upper management

Operations Support Analyst (June 2012 - September 2013)

Generated reports to monitor and correct errors made in customer orders by order processing and customer facing departments

Documented internal errors made by employees to provide manager feedback of trends in attempts to prevent and diminish future errors

Investigated and addressed wrong product claims and shipment claims made by customers to seek internal resolution to the cause of the error and provide a plan of action for customer satisfaction in accordance with company policies

Managed approximately fifty vendors and analyzed the quickest and most cost effective resolution for any pricing or backorder issues surrounding drop-shipped purchase orders

Reviewed open drop-shipped purchase orders and contacted vendors to ensure orders were shipped in a timely manner in attempts to maintain high customer satisfaction and to discourage order cancellations

Sales and Customer Engagement Specialist (September 2011- May 2012)

Answered approximately 75 inbound calls made by customers daily

Achieved sales of approximately $200 an order by upselling and cross-selling

Assisted customers with any shipping, returns or order status questions

Contact this candidate