Maintain positive and open communication between the customer and my team, project management.

Possess 18 years of internal and external sales skills, account management and customer service.

Focus on contribution to company growth and always working on ways to improve sales quota.

Over 15 years in networking and telecommunications.

04/18-01/2020 - Carl Zeiss Meditech– Account Management - Inside Sales, Dublin CA

Carl Zeiss Meditec AG is a multinational medical technology company. It manufactures tools for eye examinations, medical lasers as well as neurosurgery, dentistry, gynecology and oncology. Consult with doctors, ophthalmologists, hospitals, and universities on maintenance packages for Zeiss devices.

-Met $250,000 monthly quota – new contracts. Monthly system

-Contact 50 to 60 potential customers daily negotiating and closing contracts.

-Mail, fax and email monthly promotions on equipment renewals.

-Maintain existing accounts, resolve billing issues and follow up on delinquencies

-Create proposals and spreadsheets for clients, updated in CRM.

-Work on complex contract changes with customer, legal, and management.

-Update database with changes on account records and warranty dates

-Work with customers, field technicians and support on software upgrades for equipment.

03/15-03/2018 - Spectrum Business – Account Executive Inside Sales, Cypress, CA

Consult with small to medium businesses on high speed internet, phone and TV services.

Multi-task while on call with customer, schedule install, resolve issues and make sure the

process flows smoothly. Follow up on order flow for customer and make sure installation is complete.

-Exceeding monthly sales quota 95% of the time. Quarterly system

-Utilize ICOMS, CSG, Call Manager, CRM Sales Force to process orders

-Making 60 to 70 calls, emails and faxes daily.

-Consult, negotiate price and value, create proposal using esignature and close opportunity.

-Work closely with order management, customer service and field technicians.

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03/15-01/2017 - Omnitron Systems Technology –Inside Sales – Account Executive, Irvine CA

Omnitron manufactures fiber media converters, multiplexers, small switches and power over ethernet

devices that are hardened for industrial use. Devices come with a lifetime warranty and technical

support. Consult with local Government municipalities and enterprise businesses. Finding a solution for customer’s network upgrades and expansions. Work closely with distributers.

-Met $200,000 Annual sales goals – new business - Quarterly system - 10% increase each year

-Maintain an ACT database, making 60 to 70 daily calls with emails and faxes.

-Present Go-To Meetings with customer and engineers to discuss network design,

-Project Manager, coordinate communication between all sources to ensure contracts are fully executed as specified in SLA.

-` Deliver project submittals to subcontractors, negotiate pricing, track budget to completion.

-10% travel for meetings and trade shows.

02/10-01/2015 YP.com (formerly AT&T) Digital Marketing – Inside Sales, Pleasanton CA

Google certified - Digital Marketing specialist. Consult with Businesses on Internet advertising.

Create presence for business websites on search engines, books or direct mail, branding the business

and generating leads. Website design and optimization. Working with a team that creates strength and

company growth.

-One of top 5 sales reps in office of 100 - Winners Circle in 2014, exceed quota 108% - mid-year.

-A hunter role in a fast paced environment, an always changing position.

-High volume calling, reaching out to small and medium businesses

-Utilze Sales Force, Adsell and CSS for funnel or CRM

-Monitor and facilitate cases to successful resolution within SLA requirements.

-Consult on advertising solutions offering online presence, packaged with mailers, emails and text messaging.

01/02-01/2010 Nextel/Sprint/Verizon – Business Account Executive – Walnut Creek, San Jose, CA

B2B Consultant, working with corporations, up to 500 employees. Consult on utilizing wireless

technology to streamline workflow management and operations. Offering solutions for businesses to

access information via internet with wireless devices while on the road locally or internationally.

-Exceed 490% to 599% of quota for GPS data solutions several months in a row.

-Specialist on Blackberry enterprise and GPS tracking for fleets & vehicles (new product) Data that offered solutions and increased business productivity.

-Outside sales, a hunter role, generating new business, a one-time close.

-Specialist in data solutions, mobile tracking, Blackberry Enterprise and Windows mobile.

-Utilize multiple resources to research potential clients, e.g. Hoovers, and Linked-in.

10/89-12/2001- ATT - Network Technician - Maintenance & Provisioning - Concord, CA

Build, maintain and restore circuits for cities, utilities and corporations. Worked on Frame Relay, ATM

and Cascade platforms. Build, test and restore circuits in REACT. Work with technicians and

engineers to coordinate testing at handoff to isolate break in circuit and restore service.

Confirm the appropriate field tech and engineer tests, isolates and restores circuit.

-Worked with ISPs, CLEC’s, local Government and Enterprise accounts to restore circuits.

-Project Manager, coordinating communication between all sources.

-Track and coordinate pickup and delivery of cards used to restore switches in Central Office.

Saving the company 10 million dollars a year, each card is worth thousands of dollars.

-Since Central Offices were open to other vendors, our cards were disappearing in COs, a huge loss.

-Established a system to track cards used to restore switch outages.

COMPUTER SKILLS – Database Management Trainer & Administrator

Trained various departments to access reports and spreadsheets from database

Managed network for telecommuters, trained and setup new users

- Use Microsoft Outlook, Word, Excel, Power point, Sales Force and CRM systems

EDUCATION:

-American River College – Sacramento, CA Business - 2 years

-Diablo Valley College – Concord, CA Telecommunications - 2 years

LICENSES:

-State of California, Property & Casualty License and Health and Life

CERTIFICATIONS:

-Frame Relay and Alcatel Training – ATM 1990

-Lucent Training and Certification 1990

-Data Communications Networking – Applied Professional Training 1990

Christina M. Andrade

2809 New Castle Way

Carlsbad CA 92010

925-***-**** mobile

adcmi2@r.postjobfree.com

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