Customer Service Cash Handling

ABIGAIL WALKER

adcmhs@r.postjobfree.com 662-***-****

Clinton, MS 39056

PROFESSIONAL

SUMMARY

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co- management and top-level leadership.

SKILLS • Complaint resolution

• Staff education and training

• Client service

• Cash handling

• Team oversight

• Sales expertise

• Creative

• Organized and detail-oriented

WORK HISTORY Team Leader Chick-Fil-A Clinton - Clinton, MS 12/2017 - CURRENT

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service

• Built strong relationships with customers through positive attitude and attentive response

• Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices

• Led team of 10 members while providing exceptional customer service

• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

• Worked with Directors to resolve problems, improve operations and provide exceptional customer service

• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from inaccurate orders, protecting company reputation and loyal client base

• Developed strong relationships with coworkers and managers

• Learned all required tasks quickly to maximize performance Guest Spaces Ridgecrest Conference Center - Ridgecrest, NC 05/2019 - 07/2019

• Worked two summers, 2018 and 2019

• Worked with housekeepers to resolve room problems, improve operations and provide exceptional customer service

• Kept work areas clean, organized and safe to promote efficiency and team safety

• Resolved guest issues quickly to maintain productivity goals

• Developed strong relationships with coworkers and managers

• Learned all required tasks quickly to maximize performance

• Contributed to team success by completing jobs quickly and accurately

Student Worker Mississippi College Athletic Communications - Clinton, Mississippi 08/2017 - 01/2018

• Assisted Athletic Communications team in running scoreboard for volleyball games

• Performed video services for Men's and Women's Soccer teams

• Assisted in providing statistics for Men's and Women's Basketball coaches

• Hosted guests in press box, providing food and refreshments EDUCATION Mississippi College, Clinton, MS EXPECTED IN 08/2020 Bachelor of Science: Interdisciplinary Studies

• Current GPA 2.9

• Majored in Interdisciplinary Studies

• Minored in Education

• Minored in Psychology

• Minored in Business Management

Cleveland High School, Cleveland, MS 05/2016

High School Diploma:

• Graduated with 3.25 GPA

• Member of National Honor Society

• Selected to attend Mississippi Girl's State

• Selected for Poetry for Life Study

• Miss Cleveland Career Development and Technology Center 2014- 2015

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