CAROLE REYNOLDS

adcmee@r.postjobfree.com / https://www.linkedin.com/in/carolereynolds906/

**** *** *** * 906-***-**** St. Petersburg, FL 33711 Professional Experience

Salesforce Administrator 7/18-Present

Valpak

805 Executive Center Drive W #100

St. Petersburg, FL 33702

Salesforce.com Enterprise platform administrator (800+ active licenses) including user creation and management (roles, profiles, permission sets, sharing settings), workflow/process builder creation, new customization and enhancements (custom objects/fields, page layouts, templates, email alerts, etc.), support third-party integrations, report and dashboard creation, data import/export/analysis. Understand and articulate (verbal and written) new features and development to users. Work closely with SMEs to identify user needs and configure acceptable solutions. Efficiently provide second-tier Salesforce support closing over 1700 help requests last year (the most of all team members). Support marketing efforts by managing Pardot users, mass importing leads/contacts into Campaigns and Campaign creation.

Write/edit step-by-step instructions, process descriptions, feature descriptions, website help content, and presentation editing for Salesforce web and mobile applications.

Provide one-on-one and group Salesforce training. CRM (Salesforce) Administrator/Software Support Analyst/Technical Writer 7/12-7/18 Michigan Technological University

Center for Technology & Training (CTT)

1400 Townsend Drive

Houghton, MI 49931

Salesforce.com Enterprise platform administrator (20-25 licenses) including user creation and management (roles, profiles, permission sets), workflow/process builder creation, new customization and enhancements (custom objects/fields, page layouts, templates, email alerts, etc.), third-party integrations, report and dashboard creation, hands-on system training, process to system development, data import/export, and develop and write internal CRM process/training documentation.

Lead research and decision-making for a successful implementation of a third-party event management and payment processor software integration. Implementation includes successful process development, documentation, and data transfers.

Provide over 50% of the total customer service and software support for CTT developed applications (Roadsoft™ GIS, Laptop Data Collector, Roadsoft Mobile, Thawcaster, MERL, MERL Mobile, and SQL Server Express) and related hardware support (laptop, desktop, external GPS).

Provide one-on-one and group software training.

Work cohesively with the software development team (using Agile mythology – Scrum) focusing on software testing, UI/UX writing, UI/UX design, and some CSS/HTML editing.

Write/edit step-by-step instructions, process descriptions, feature descriptions, white papers, marketing materials, website content, presentation development, release announcements, release notes, and training announcements for desktop, mobile, and web applications.

Plan, write, edit, and manage articles for the quarterly Roadsoft newsletter.

Provide supervision of 1-2 student technical writing interns. CAROLE REYNOLDS

adcmee@r.postjobfree.com / https://www.linkedin.com/in/carolereynolds906/ 3510 1st Ave S 906-***-**** St. Petersburg, FL 33711 Process Improvement Coordinator 12/10-7/12

Michigan Technological University

Institutional Systems Development & Analysis

1400 Townsend Drive

Houghton, MI 49931

Planning, development, and management of all software related materials.

Write/edit step-by-step instructions, process descriptions, FAQ documents, and training presentations on software used departmentally and university-wide.

Review, editing, design, and compile documents from many sources for the Facilities and Administration Rate Proposal (250+ page proposal sent to the Office of Naval Research).

Coordinate training for all departments under the Vice President for Research Office, including presentation writing and design.

Development, administration, and training of SharePoint websites.

Development and implementation of document distribution processes in SharePoint.

Training development and delivery of the Accounting for Space, People, Indexes, Research, and Equipment (ASPIRE) space management web application across all University departments.

Provide individualized training, guidance, and problem-solving for the University Space Coordinators (campus-wide).

Guide, analyze, and manage accurate space data entry—General ‘go-to’ by staff for support of various technologies (hardware, software, etc.).

Administrative Aide/Staff Assistant 11/07-12/10

Michigan Technological University

Accounting Services/Institutional Systems Development & Analysis 1400 Townsend Drive

Houghton, MI 49931

Work with the Director to accurately report research and space information to external auditors (A21 reporting, National Institute of Health reporting) requiring a critical eye for details, high level of accuracy, ability to effectively communicate with all levels of faculty and staff, data analysis, and unequivocal capacity to multi-task.

Work cohesively with Facilities to update and maintain accurate University space data.

Receptionist, customer service, calendar management, data entry, expense reporting (handling sensitive and confidential material), complete purchase requisitions, report preparation, proofreading and editing of letters/documents, create/update internal and external forms, lists, charts, maintain department email lists, supervision of student worker, internet research and travel arrangements.

CAROLE REYNOLDS

adcmee@r.postjobfree.com / https://www.linkedin.com/in/carolereynolds906/ 3510 1st Ave S 906-***-**** St. Petersburg, FL 33711 Other Experience

Technologies – proficient

Salesforce CRM, Dataloader, Pardot, CPQ

Microsoft Office (Word, Excel,

PowerPoint) & Visio)

Adobe Acrobat Pro

Adobe InDesign & Photoshop

Adobe RoboHelp

Webinar/Meeting Software (Zoom, Go-

to-Meeting, etc.)

TechSmith Snagit

VM Ware Workstation

Ticketing Systems (Jira, Assembla,

TargetProcess))

Microsoft SQL Server

Microsoft Sharepoint CMS

Google Docs

Technologies – familiar

Apex & Visualforce

HTML/CSS

TechSmith Camtasia

Adobe Captivate

Drupal

Adobe Illustrator

Audacity

Microsoft Azure

Tortoise SVN

Visual Studio & Eclipse IDEs

Publications

Deconstructing Definitions: Repositioning Technological Access & Literacy within Agent Ability Journal of Literacy and Technology

59 Volume 13, Number 3

December 2012

ISSN: 1535-0975 (Published under the name Carole Noonan) http://www.literacyandtechnology.org/uploads/1/3/6/8/136889/jlt_volume_13_3_noonan.pdf Writing Samples

www.carolereynolds906.weebly.com

CAROLE REYNOLDS

adcmee@r.postjobfree.com / https://www.linkedin.com/in/carolereynolds906/ 3510 1st Ave S 906-***-**** St. Petersburg, FL 33711 Education

Master of Science Michigan Technological University Rhetoric & Technical Communications

Associate of Applied Arts The Art Institute of Seattle Commercial Photography

Bachelor of Science Northern Michigan University

English

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