Steven Scott Heller

503-***-****

adcma8@r.postjobfree.com

Technical Summary

Skills: QA Lead/Manager, Certified Scrum Master, Project Manager, Certified Scrum Product Owner, Black/Grey/White Box/ Testing, Standalone/Server/Web based/Mobile Testing, Localization, UI/UX, RUP, XP/Paired Programming, Agile (Scrum, SAFe & Kanban), TDD, Continuous Delivery, Test Cases/Scripts (Use Case, User Story, Specification, and Acceptance Criteria based), Test Plans, Automation Scripts, Trainer, Threat Modeling

Technologies: .Net, ASP.Net, VB, C++/C#, Java, HTML, Perl, Python, MS Azure, AWS,Swift, Cordova, AngularJS, RESTful services, HTTP/HTTPS

Operating Systems: Windows, Windows Server, UNIX/LINUX, iOS, Android

Software: VersionOne/Jira/Rally, Confluence/Sharepoint, SAP Fieldglass/Clarity, QA Complete/Quality Center/TestRail, TeamTest/Robot/QTP, Clearquest/Bugzilla/Heat/PVCS Tracker, ServiceNow, InstallShield, IE/Chrome/Firefox, VMware, vSphere, SQL/Cache, WS_FTP Pro, Ghost, Visual SourceSafe/Artifactory, Docker, Teamcity, Novell, MS Suite (Office, Access, Project, Visio), Lotus Suite, Photoshop

Experience

Rejuvenation (KForce) 11/19–3/20

Portland, Oregon

Scrum Master/Project Manager

•In a high end, retail environment led and coordinated 2 teams responsible for all aspects of the company’s Ruby on Rails Ecommerce web site and DAX back end system

•Run daily standups, sprint planning, demos, grooming, retrospectives, and other meetings

•Tracked team deliverables and timelines to ensure on schedule releases

•Created and rolled out documentation for all aspects of the agile process

•Managed and updated Jira to streamline the workload and the information displayed

•Established processes to have the teams to work more efficiently and transparently, and then provided reporting to off-site tech management as well as the business leadership

•Integrated the teams into the larger corporate systems and processes

•Worked closely with the business to better identify their needs as well keep them informed of timeline and issues

•Reviewed and managed the budgets for all the projects that the team is working on including tracking burn rate and forecasting

•Identified gaps in resources from a budget standpoint as well as skillset and worked with management in the hiring process

•Created project timelines after close review of the business and technical playbooks

•Coordinated with numerous other internal teams, both business and technical, as well as 3rd party vendors as needed for projects for things such as payment processing, image rendering, and advanced site search

Nike (Mainz Brady) 4/19–10/19

Portland, Oregon

Scrum Master/Agile Coach

•Led 2 scrum teams for Line Planning and Merchandising in both Kanban and Sprint methodology (SAFe) decreasing release cycle time while improving overall quality and accuracy of results

•Run daily standups, sprint planning, demos, backlog grooming, retrospectives, and other meetings

•Tracked team deliverables and timelines to ensure on schedule releases

•Identified cross team integration points and worked with those teams to ensure the timely and successful delivery of them

•Agile coach for both teams to identify and implement Agile process improvements and standards

•Created and implemented process guides, definition of ready, definition of done, and other documentation

•Administered projects in Jira and VersionOne, creating dashboards for increased clarity and ease of reporting

•Organized and added to information to Confluence for the teams and the projects

•Provided project and team statuses to stakeholders and management

•Facilitated the removal of impediments and obstructions to the team

•Worked with Product Owners to identify upcoming features and get them ready for planning

Organized other scrum masters in the division to come together and establish cross-team standards and consistency with reporting

Cylance 10/16–4/19

Portland, Oregon

QA Manager/Project Manager/Product Owner/Scrum Master

•Organized and coordinated projects and releases

•Created Project Plans including the deliverables of multiple technical and non-technical teams

•Keeping multiple teams on track for their deliverables including cross team dependencies

•Run daily standups, sprint planning, demos, retrospectives, and other meetings

•Identification and implementation of Agile/Lean process improvements and standards

•Managed QA team using servant leadership

•Coordinated multiple teams using both Sprint and Kanban Agile

•Mentoring of personnel for current responsibilities as well as future aspirations

•Training of team members and users

•Creation of test plans and test cases

•Execution of tests on endpoint agent and AWS Cloud console

•Administration of Jira, Confluence, and TestRail

•Creation of risk assessments

•Provide project and team statuses to stakeholders and upper management

•Tracking team and project budgets

•Interviewing and hiring

Legacy Health (TekSystems) 04/16–10/16

Portland, Oregon

Business Analyst/Scrum Master

•Worked with business to identify new features and enhancements, entering requirements and use cases into stories

•Run daily standups, sprint planning, demos, retrospectives, and other meetings

•Identification and implementation of Agile/Lean process improvements and standards

•Established and managed backlog and WIP on a Kanban board

•Implemented and administered JIRA

•Defined priority of backlog with Product Owners and Steering Committee

•Identified deliverable deadlines and worked with the team to ensure those dates were hit

•Provided status on Continuous Release projects to business and technical leaders

•Created and executed test cases using QAComplete

•Trained team on new applications and procedures

McAfee Inc/Intel Security 01/11–03/16

Beaverton/Hillsboro, Oregon

Senior Quality Assurance Engineer/Scrum Master

•Run daily standups, sprint planning, demos, retrospectives, and other meetings

•Identification and implementation of process improvements and standards

•Identified cross team dependencies and worked with those teams to get those completed on time

•Creation of stories and tasks for team deliverables

•Created and executed test cases on Mobile device agents and Cloud administration console

•Cloud Testing

•Mobile application testing

•Localization testing

•Execution of automation for Point Product Compatibility Testing

•Trained multiple teams on new process such as Scrum Agile and Continuous Delivery as well new applications like Bugzilla and QAComplete

•Product Security Champion performing threat modeling and security scans

•Co-chair of the site events committee

Fred Meyer Jewelers 8/07–10/10

Portland, Oregon

Software Quality Assurance Lead

•Test lead for a major jewelry store chain reporting directly to the Director of IT

•Black box testing on their point of sale software, web pages, and back end SQL databases for sales, inventory tracking, credit/debit transactions, and network connectivity

•Reviewed and suggested improvements in development processes

•Developed and implemented a process for defect submission and tracking

•Integral in evaluating product requirements for an enterprise wide transition to automation from manual testing

•Assisted in rollout of new point of sale software with updates and hardware to over 400 stores

•Provided point of sale tier 3 technical support during business hours and after hours on an on-call rotation

Jeppesen Marine 4/06–8/07

Portland, Oregon

Software Quality Assurance Engineer

•In an agile RUP environment, worked closely with Developers and Business Analysts to meet deadlines and release the initial version of a commercial marine navigation software product and its subsequent updates

•Reviewed specifications and use cases to increase content and highlight issues prior to development.

•Wrote use case and specification driven test cases in Quality Center, as well as edited existing test cases for increases in functional coverage and product changes

•Black box (manually) tested all facets of the application using test cases in addition to ad-hoc methods with a high attention to detail

•Set up and managed navigation hardware such as radar and AIS transmitters for testing

•Set up and maintained test platforms using VMWare

•Created, reviewed, and regressed defects using Rational ClearQuest

•Worked with Developers to increase application compatibility for automated scripting using Rational Robot and assisted in creating a set of automation scripts to run on the application

•Assisted the Team Lead in organizing the team, creating policy documents, and attending product design meetings in his absence

UPS 8/05–4/06

Portland, Oregon

Quality Assurance Automation Engineer

•Worked in a high-speed team environment testing freight forwarding software

•Used Rational Robot to build automation scripts that would create shipments and masterbills, extracting the base data from MS Access

•Interpreted test requirements from different sources and used that information to create new test plans

•Used those test plans to add new information to the Access data pool

•Helped organize the data development life cycle, coordinating with different people amongst several different sites

•Compiled testing results in a logical, easy to understand format and distributed them to stakeholders

•Ran UNIX scripts to perform the final release of test data

Freightliner LLC 1/05–7/05

Portland, Oregon

Software Quality Assurance Engineer

•Operated in a fast paced, team oriented, XP environment black box testing data for the Java-based dealer spec’ing program

•Reviewed thousands of options for several different models of trucks for accuracy, compatibilities. and conditions

•Created new test plans and updated existing test plans to be functional with the updated application and data

•Reviewed and streamlined Quality Assurance processes for maximum efficiency allowing the release schedules to be moved up and accelerated

•Organized the new hire process and training schedule

•Responsible for defect creation and tracking using Rational ClearQuest

Axis Clinical Software, Inc. 7/01–1/05

Portland, Oregon

Software Quality Assurance Engineer

•Served as QA Lead for the installation portion of a medical tracking database that is a Visual Basic interface using a Cache server in a Windows environment

•Created and managed a bed of test scripts using Rational TeamTest and specifically Robot

•Performed black box testing in all areas of the application including reporting, analysis, data entry, security, synchronization, import, ODBC, and auditing

•Tested functionality and installation of upgrades and patches for existing versions of the application including access to them via the web

•Tested different analysis PDA applications

•Developed specification and use case driven test plans, as well as installation test scenarios

•Identified, reported, and regressed defects and enhancements relating to all aspects of the software using Heat

•Setup test systems using VMWare and configuring them on the network.

Poorman Douglas Corp. 9/00–3/01

Beaverton, Oregon

Software Quality Assurance Engineer

•As QA Lead, developed and implemented a QA process for several interconnected Visual Basic 6 applications using an MTS middle tier and a SQL 7 server being produced as proprietary software by a legal services company

•Participated in all stages of testing with a focus on black box testing and creation of automated tests using Rational Visual Test software

•Created a system for error tracking, which included identifying, diagnosing, recording, and regressing the errors

•Prepared and distributed reports on the various projects

•Worked closely with end users and Programmers to ensure that the software was of the highest possible quality

Sharp Labs of America 3/00–9/00

Camas, Washington

Software Quality Assurance Engineer

•Team Lead for QA testing the driver software on printer/copier/scanners

•QA duties included black box testing, identifying, classifying, reporting, and regressing bugs, and reviewing and updating test plans

•Administrative duties included preparation of project reports and coordinating the activities of the team

•Used PVCS Tracker to handle bug tracking

•Tested image viewing and composer software, as well as the firmware for the printer/copier/scanners

•Responsible for re-creating and updating the master matrix of the test plans and specifications

•Designed and started the patenting process on a LCC device to work in conjunction with the printer/copier/scanners.

Education

Business Administration, University of Portland.

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