Account Management, Sales, Customer Service

Garrett Wayne Murayama

**** * ***** **, *** ****, Tempe, AZ, 85283

925-***-**** adcm5z@r.postjobfree.com

Objective: Hardworking individual with sales, event coordinating, customer service, management, and recruitment background eager to launch a successful career with a progressive organization that improves and betters a community, with dedication and integrity with merit-based opportunities for professional growth.

EDUCATION

September 2019-Present Grand Canyon University Phoenix, AZ

Master’s of Science in Leadership

August 2014-December 2017 University of Nevada, Reno Reno, NV

Bachelor of Arts: Communication Studies

Minor: Music

July 2013-June 2014 Holy Names University Oakland, CA

Studied Music: Vocal Performance and Business: Management and Minor in Russian

July 2009-June 2013 Liberty High School Brentwood, CA

High School Diploma

Teaching and Learning Careers Academy

WORK EXPERIENCE

March 2020-Present Loan Depot Chandler, AZ

Senior Account Manager

Prepare, validate, communicate, and deliver any and all Revised Loan Estimates and Interim disclosures in accordance with regulatory service levels.

Manage a pipeline of 20-50 loans per month.

Act as the primary liaison between Sales, Title, Escrow, Funding and Borrowers. Effectively communicate with all partners to ensure a smooth and efficient process.

Evaluate credit, income, and title reports.

January 2020-February 2020 Mr. Cooper Chandler, AZ

Home Advisor

Consult customers in financial situations to allow them to get maximized savings in their mortgage

Originate mortgage loans

Provide exceptional customer service and to go above and beyond to generate high customer service ratings

June 2019-December 2019 American Express Phoenix, AZ

Small Business Consultant (Commercial Acquisition Group)

Outbound & B2B Sales

Cold called business owners/gatekeepers

Sold Business Charge Products

Inside Sales/Playbooks Champion (expert in Inside Sales & Salesforce Program)

Consulted in business growth development plans

Provided product knowledge to members/clients to ensure proficient customer service

Maintained multiple accounts while building a clientele/portfolio

Utilized “SALESFORCE” & “INSIDE SALES” softwares to maintain portfolio and organization

ACCOMPLISHMENTS/ACCOLADES: received Centurion Top Performer Recognition, New Hire MVP, & Top Generated Spend For Quarter

August 2018-May 2019 Enterprise Holdings Gilbert, AZ

Sales Consultant (Level II) for Enterprise Car Sales Division

Referred 18 employees

Outbound & Outside Sales

Cold called to generate customer traffic

Utilized the “SALESFORCE” Software to perform sales & customer service tasks

Generated leads and customer traffic to sell vehicles

Created and built relationships with affinity partners and accounts to help bring in customer traffic

Worked with customers to fulfill needs and persuade them to enter into transactions

Created financial plans for customer’s specific financial situations

Submitted credit applications for potential buyers

ACCOMPLISHMENTS/ACCOLADES: qualified for President’s Club Incentive Trip, qualified for Elite to Eat (Top sales for the month), received recognition for outstanding recruitment, lead the entire group (State of Nevada) in sales for the month, Training Class Ranking #1 (out of 180) consistently for 6 months, Top 50 Consultant in all of country (out of 800 consultants) consistently until left company.

January 2018- August 2018 Enterprise Holdings Reno, NV

Manager in Training (MT) for Enterprise Rent-A-Car

Referred 18 employees

Worked in several aspects within the business (airport rental, home city rental, truck rental, etc.)

Received intense management, sales, and recruitment training

Learned and mastered formulas for accounting and projections of sales

Sold different protection products and upgrades to ensure customer satisfaction

Managed and facilitated multiple employees in different areas of the business

Provided and created reservations for customers over phone or in person

Reached out to help community in several philanthropic and service type of events

Provided exceptional customer service

Handled transactions disputed between customers

Worked with and negotiated deals with customers, corporate companies, and insurance companies

ACCOMPLISHMENTS/ACCOLADES: qualified for Elite to Eat 7 out of 8 times, sent over 60 car sale referrals.

PREVIOUS EXTRA CURRICULAR ACTIVITIES

College:

NCAA Athlete: Men’s Golf

Kappa Alpha Order (Served as: President, Corresponding Secretary, Ritualist, Philanthropy Chair, Recruitment Chair, Social Chair)

UNR Marching Band

HNU & UNR Choirs

Muscular Dystrophy Association (MDA)

Make-A-Wish Foundation Club

ALS Awareness

Relay For Life

Breast Cancer Research Foundation (UCSF)

Coordinated multiple philanthropic/charitable golf tournaments

Coordinated multiple philanthropic/community service events

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