Devlin Lee
Allston, MA *2134
adcm4q@r.postjobfree.com
Education
University of Massachusetts Amherst January 2011-May 2015
Bachelor’s of Science, Public Health
Technical Skills: Operating Systems: Windows 10 / Mac OSX
Software Packages: Microsoft Office 365, Adobe Photoshop, Adobe Acrobat, RStudio, SAP, QuickBooks, NetSuite, ReconNet, Remote Access VPN, File/Print Services, Salesforce, Oracle
Work Experience
Rocket Software Inc. Waltham, MA October 2017-February 2020
Accounts Receivable/Collections
Run daily aging reports of assigned collections on a minimum of weekly basis
Maintaining incoming and outgoing e-mail from the Finance-AR folder on a daily basis
Management of incoming checks to the lockbox
Application of daily cash from Wells Fargo Bank and inputting to Oracle
Assisting Revenue Team with auditing duties when needed
WinterWyman Waltham, MA March 2017-September 2017
Accounts Receivable/Collections
Generated Daily Cash Reports with previous day bank deposits and cash receipts in lockbox and remittance info e-mails
Notified customers of overdue invoices by e-mail and telephone
Prepared bill rate adjustments and offset requests to credit department to balance out total company agings
Presidio Woburn, MA October 2016-March 2017
Accounts Receivable/Collections (Temp Assignment)
Ensure client invoices are paid promptly by resolving client disputes
Maintain strong communication and understanding with clients regarding payment of all outstanding invoices
Making courtesy calls on large invoices before the due date to ensure any issues are identified and resolved
LogMeIn Inc, Boston, MA December 2015-October 2016
L1 Tech Support (Temp Assignment)
Responding to requests to end users with technical assistance via phone or remote access electronically
Resolving any billing, hardware or software issues in timely manner
Researching questions using available information resources referenced on the website or help section of site
Diagnosing the severity of the issue under standard procedures to decide if escalation to next level is required
Logging every interaction using ticketing system in Salesforce
Assist with installation and updates on various products
Setting up/configuring LogMeIn apps on mobile devices
Au Bon Pain Co. Boston, MA July 2015-November 2015
Cash and Sales Accountant (Temp Assignment)
Responsible for routine cash handling and sales report functions conform to company procedures
Perform daily cash functions including account reconciliation, review and sweeping of store deposits, transfer of funds as needed and reporting the daily cash position in comparison to forecast. Report and resolve discrepancies
Weekly reconciliation of daily sales ensuring that sales are accurately reported in the general ledger and lease database.
Responsible for ensuring that all cash handling functions are in compliance with company policies and procedures
Fleetmatics Waltham, MA October 2014- June 2015
Accounts Receivable/Payment Processor (Temp Assignment)
Responsible for assisting with accounts receivable/payment process during systems migration from Quickbooks to Netsuite
Processed Payments (Credit Card and ACH) through a variety of platforms including Quickbooks, NetSuite, Cybersource, Salesforce, Bank of Montreal and Silicon Valley Banking
Resolving discrepancies about invoices and assisting customer inquiries
Assisting AR team with accounting needs (Handling Credit Memos and Cash Posting)
Smith & Nephew Inc. Andover, MA August 2014- September 2014
Customer Service Representative (Temp Assignment)
Process product returns, repairs, exchanges and service notifications, including warranty research and verification
Answer incoming customer and field calls to provide assistance regarding returns, exchanges and warranty information
Process product complaints received from customers and sales force, including all required quality data which strongly impacts FDA reporting requirements