Jason Keller

Mason, MI • 269-***-**** • adcm3y@r.postjobfree.com • linkedin.com/in/jaykeller8412/

Operations Management Specialist

Strategic Planning & Execution • Staff Recruitment & Training • People & Operational Leadership

Expertise in driving organization operations and turning around underperforming operations to maximize efficiency

Top-performing operations management specialist with comprehensive experience overseeing operations and personnel to achieve organizational goals. Organized and diligent with strong background in streamlining operations & optimizing staff performance to drive organizational growth. Talent for proactively identifying & resolving operational problems, reversing negative trends, maximizing productivity, and delivering efficiency increases. Well-versed in recruitment and talent acquisition with particular focus on filling positions, providing strategic staffing support, screening candidates and training top-performing personnel. Recognized for ability to incorporate innovative management techniques, systems, and processes to enhance operational practices, increase productivity, and boost bottom-line results.

Core Competencies:

Operations Management & Optimization New Business Development Organizational Development Sales Mgmt. Quality Assurance Management Personnel Leadership and Direction Inventory Control Staff Recruitment & Training Talent Acquisition Strategic Operational Plans Turnaround and Change Management Creative Problem Solving

Technical Proficiencies:

Microsoft Office, Marine Corps Recruiting Information Support System, Military Information Records System

Professional Experience

UNITED STATES MARINE CORPS 2004 – 2020

Senior Technical Advisor / Recruiter Instructor, Lansing, MI (2018 – 2020)

Provided expert advice to all offices & personnel within the organization, which included 38 Recruiting Offices, 2 entrance processing stations, and 1 Officer Selection Office. Managed and coordinated 66 personnel to include overseeing operations, training team, office managers and recruiters while reporting to senior leadership to ensure goals were met.

Maximized talent acquisition goal accomplishment by providing sound and quantitative recommendations on assigning promotions, talent acquisition and overall trends analysis, resulting in a “Superior Achiever Award.”

Improved personnel performance and retention by applying appropriate developmental tools to manage, train and evaluate 92 members in 38 recruiting offices, 1 Officer Selection Office and 2 Entrance Processing Stations.

Increased the area of operation from 30 recruiting offices to 38 in Michigan by providing analysis, insight and strategies for the execution of the Fiscal Year 2019 restructure, and course of action development.

Championed 139 recruiting office training visits that included consultative selling skills, trend analysis, systematic recruiting techniques, and best practices.

Operations Manager, Lansing, MI (2016 – 2017)

Oversaw and supervised daily operations at the Recruiting Station Level to include data analysis of the contact to contract chain, ensuring prospecting goals were achieved and exceeded, and ensuring that contracting and shipping goals were met monthly/annually. Processed waivers and shipping for applicants that did not meet the criteria.

Exceeded all contracting goals for monthly and annual operations by expertly managing the recruitment process for 1,600 new accessions, resulting in achieving 100% of the contracting mission.

Facilitated sustainable workplace capabilities through efficiently managing the shipping process of 1,600 new personnel from Lansing/Detroit, MI to Parris Island, SC.

Revised & streamlined information sharing between personnel and offices and processing stations, while designing numerous analyzation tools enabling the personnel to pinpoint strengths and weaknesses.

Delivered significant quality improvements by supervising the quality control process, resulting in an 11% attrition rate, 1% administrative discrepancies, and 0% missing documents for new accession that attended recruit training.

Assistant Recruiter Instructor, Lansing, MI (2013 – 2016)

Coordinated and delivered training in sales, public speaking, quality enlistment procedures and systematic recruiting to all personnel at different experience levels, from recruiters up through the Director, assigned to the Recruiting Office.

Optimized operational efficiencies and job productivity by planning and conducting 44 training sessions for all recruiters, Recruiting Office Directors and Section Group members on consultative selling, coaching, quality control and systematic recruiting.

Maintained productivity targets and a high level of standards for employee service by completing 74 On-the-Job training evaluations on recruiters and 9 On-the-Job Training evaluations on Recruiting Office Directors.

Produced 100% compliance for recruiting operations by inspecting 12 Recruiting Offices on compliance for annual Systematic Recruiting Inspections, identifying system non-conformities and developing corrective actions.

Drove training and development of all personnel 4 months alone when it was typically a 3-person office, resulting in being Voted “Command Group Member of the year” FY16 by all personnel assigned to the Recruiting Station.

School Instructor & Course Manager, San Diego, CA (2010 – 2013)

Trained, developed and managed Instructors at the Recruiter School, while instructing and evaluating personnel attending school in small groups of 30 and large groups of 130 on all curriculum. Assisted the Director with screening all personnel for qualifications to serve on a special duty assignment.

Graduated 800+ recruiters per class by meticulously delivering sales, systematic recruiting, product knowledge, and quality control training program to 18 classes, resulting in training 3,600 personnel after an 8-week course.

Redeveloped the academic curriculum for 8 lessons in systematic recruiting that included lesson plans, student handouts and power points, while coordinating with technical specialists in modernization of training materials.

Recognized as the “Instructor of the Year” for Fiscal Year 2011 amongst 12 highly competitive Platform Instructors for instruction on Quality Enlistment Procedures, Public Speaking, Consultative Selling and Communication Skills, and Systematic Recruiting.

Spearheaded building and facility maintenance operations for the organization to ensure continuation of smooth operations, while maintaining the highest standard of sanitation in the building.

Entrance Processing Office Liaison, Lansing, MI (2009 – 2010)

Managed Quality Assurance for all new personnel to include screening for physical, mental and moral disqualifications to ensure no post recruitment issues were identified after recruitment. Scheduled applicant appointments, testing, hotels, and travel while providing trends and analysis to senior leadership to make personnel more efficient.

Pioneered and implemented streamlines of communication and information sharing from recruiting offices to the military entrance processing station to meet overall operating and communication requirements.

Hand Selected by Director to serve in this role amongst 12 other personnel due to exceptional performance.

Recruiting Office Director, Kalamazoo, MI (2004 – 2010)

Directed recruiting programs to maximize goal accomplishment while consistently planning annual, monthly, weekly, and daily activities to hit all assigned recruiting goals.

Achieved over 100% of all assigned goals through effectively coaching and mentoring multiple sales teams, as well as developing multiple new office directors according to organizational requirements.

Increased the efficiency of the recruitment process by proactively conducting analysis and developing action plans to promptly implement change that removed bottlenecks and wasted time.

Raised brand awareness and representation through expertly maintaining corporate branding strategies in all recruiting activities, while driving alignment with organizational goals.

Conducted analysis to address sales deficiency, implemented change and facilitated a shift in current and future organizational operations which led to over 100% of goals achieved.

Education

POST UNIVERSITY, Waterbury, CT

Bachelor of Science (BS) Business Administration, 2016

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