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Sumithra Govindasamy - Certified Salesforce Developer/Administrator PROFESSIONAL SUMMARY

Certified Salesforce Admin/Developer with 5+ Years of total work experience in Enterprise Application development using Salesforce cloud Technologies and Java Technologies.

Around 2 years of Experience on Salesforce.com CRM and Force.com platform

Thorough Understanding of Agile-Scrum & Waterfall Software Development Life Cycle (SDLC), involved in all the phases like Requirements, Analysis/Design, Development, and Testing process.

Extensive experience working as Salesforce Developer and Admin

Well versed with Salesforce administration, implementation, customization, user management, security analysis and implementation, data management, and migration, Automation, Case/lead management, service/Sales Cloud, custom objects, Visual Force, Lightning Process Builder and Flows.

Build custom applications using the point-and-click capabilities of the platform

Build custom applications using Visualforce & Apex programming language

Strong Hands on experience in integrations using Web Services both SOAP and REST API

Strong Hands on experience in writing Apex controller classes, batch processes, schedulable classes & triggers.

Experience in developing custom UI using Visualforce and developed Visualforce Pages, Visualforce Components along with Controllers.

Involved in Code Deployments using Change sets from Sandbox to production

Involved in developing lightning pages, components and converting java script button to lightning actions.

Build the business logic using formulas, Validation Rule, Workflow Rule & Approval Processes, and Lightning Process Builder

Design the data model, user interface, business logic, and security for custom applications

Design reports & dashboards with analytical aspects

Testing and its strategies with test classes.

Quick adapt to new environments and learn new technologies.

Successfully managed complex task implementation and rapidly evolving requirements.

Project delivery under stringent timelines and high pressure.

Experience in translating Business requirements to understandable IT systems requirements.

Worked with various CRM applications like Salesforce.com, Sales Cloud, Custom Cloud, Reporting and Analytics of Sales, Service and Custom Cloud, Application on Code backup.

Hands-on experience with Force.com service cloud, custom cloud, community cloud, marketing and sales cloud.

Proficient with Sales Cloud, Service Cloud, web service, Rest-API, Soap-API, Force.com App-exchange packages and Salesforce Metadata-API, Partner WSDL &Salesforce Enterprise WSDL.

Possess comprehensive understanding on SFDC full life cycle implementation experience with Sales Cloud, Service Cloud and Force.com Platform.

Deep experience with Salesforce Service Cloud and also with Salesforce Campaign Objects.

Hands on experience in SFDC development using the APEX classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Workflows

& Approvals, Reports, Dashboards, Tasks and Events.

Strong experience in creating various Reports, Dashboards (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.

Hands on experience in using Data Loader and Import Wizards for insert, update, delete, and upsert operations on data from Salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV) files. 20305 Kellys Ln, Hagerstown, MD 21742

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Proficient in SOQL, SOSL queries across multiple objects within the SFDC database.

Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

Developed Salesforce Custom Web Services for handling inbound requests and outbound calls to external Web Services.

Experience in web technologies like HTML, XML, CSS, JavaScript, WSDL and SOAP. CERTIFICATIONS & SALES FORCE CREDENTIALS

Salesforce Certified Administrator (18928721)

Salesforce Certified Platform App Builder (18972937)

Salesforce Certified Platform Developer I (20119384) TECHNICAL SKILLS

Salesforce Technologies: Visual Force (Pages, Components, and Controllers), Apex Data Loader, Force.com Apex Explorer, Reports. Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Lightning, Salesforce.com customizations like Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts, workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com, VS Code, Eclipse IDE Plug-in, Apex Data Loader, Force.com, Workbench, Force.com Platform.

Clouds Sales: Cloud, Service Cloud.

Languages: Apex, Java, SOQL, SOSL.

Databases: Oracle11g

OS: Linux, Windows, Mac

Frameworks/ORM: Hibernate3.3, JUnit, Log4j

IDEs/Tools: IntelliJ, Eclipse3.7.1, FileZilla 3.6, PuTTY, Oracle SQL Developer 3.2, Toad12.1. App/Web Servers: Weblogic11g, Apache Tomcat6

Web Technology: Visualforce

Version Control: SVN, GIT

Defect Tracking & Build Tools: JIRA, Jenkins, Team City Collaboration/Meeting: Confluence, Skype, MS Teams SDLC: Waterfall, Agile Scrum

PROFESSIONAL EXPERIENCE

Health Care Service Corporation - Chicago,IL Aug 2019 to Present SalesForce Developer/Administrator

Responsibilities:

Creation of java script button to lightning actions.

Involved in writing field validation in javascript and added custom CSS with responsive UI.

Involved in writing apex controller classes.

Creation of validation rules, workflow rules, triggers, approval process

Wrote test classes for the controllers

Code deployments using change sets from sandbox to Production 20305 Kellys Ln, Hagerstown, MD 21742

Mobile : +1-201-***-****

Email : adcm0x@r.postjobfree.com

Created multiple lighting components,added CSS and Design parameters that makes the lightning component with responsive layout.

Involved in developing lightning pages and components.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions with Lightning Applications

Layout related changes,debug issues and bug fix

Developed and Customized User Interface in Salesforce.com using Lightning,Apex Controllers and Developer Console

Added Record pages.Have worked on Apex classes,Controller classes and Apex Triggers for various functional needs in the application.

Build custom application using point-and-click capabilities of the platform

Proficient in SOQL,SOSL queries across multiple objects within the SFDC database ARK Systems – Marlboro NJ Oct 2017 to July 2019

SalesForce Developer/Administrator

Responsibilities:

Created workflow rules and validation rules.

Responsible for writing Test Apex Classes for providing adequate Code Coverage across all the modules (Triggers, Controllers) in the application.

Created custom reports, dashboards that will show student progress yearly and subjectively.

Provided Case Management by configuring Email-to-Case for an end user to submit a case through Outlook.

Exported and updated the already existing data using data loader.

Created a custom profile that only has access to several custom objects.

Created custom visual force page using remote methods, wrapper classes for optimized use on Salesforce1.

Created outbound change sets and deployed to the production.

Created and Debugged Lightning Components, building with Lightning App Builder and Visualforce with the new Lightning Design System.

Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

Implemented Web-to-Case, Email-to-Case functionalities to provide a better customer support to the customers.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.

Assist in resolution of escalated situations initiated by Salesforce Marketing Cloud, clients and partner.

Facilitate and maintain positive relationships with Marketing Cloud teams, clients and partners.

Involved in Post-Production support activities.

Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.

Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers, and Force.com IDE.

Designed and developed Visualforce pages and controllers for distribution enhancement.

Created custom objects, triggers, and workflows to manage information on products, orders, returns, and Authors.

Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Used refined global search in Lightning by developing Apex classes and Controllers. 20305 Kellys Ln, Hagerstown, MD 21742

Mobile : +1-201-***-****

Email : adcm0x@r.postjobfree.com

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Dsignz Media (India) Jul 2014 – Jan 2017

Java Application Developer

Project Summary: eAuto Finance is a pre-finance application that enables financier and agent to simulate and analyze the interest and EMI calculation based on the down payment and also the agent and financier can track the customer CIBIL score, payments, Collateral, Id Proof, Income and etc… for the new applicant and existing customer. Responsibilities:

Involving in analysis, designing, coding (Java Collections, Concurrency, Multi-threading, Hibernate mapping), writing Server components.

Developed various java objects mapping with Oracle objects. Created and updated SQL queries based on requirements and code review activities.

Working closely with business users (product owners) to investigate and fix the production issues while working on parallel development for the scheduled release.

Interacting with operate team by staging the packages/database scripts for deployments (Dev, UAT, and PROD) for all release.

Worked on create and update SQL/PL SQL queries based on requirements.

Adhering coding standard using Check Style, Find Bug, and PMD prior to all these releases

The development has been based on agile scrum methodologies- every 4-week sprint.

Responsible for manual testing in development and smoke test in the Production phase Environment: Java6 (Collections, Concurrency, Multi-threading), Struts1.3, Tag Libraries, Hibernate 3, Oracle, JUnit, Toad, Eclipse, Apache Tomcat, Javascript, CSS.

TCS Chennai, India Dec 2013 to Apr 2014

Role: Programmer

Training Summary: The main objective of this LOW project is to achieve the Loan allocation process (Mortgage) to the customers. The loan officer can follow up the customers and allocate the loans as per the Bank terms & conditions. In this, we have four major modules, base on the client requirement working in admin module. Starting from collecting lead details and follow-up the leads at last issue the loans to the customer. Automatically E-Mail trigger process features also implemented.

EDUCATION

• B.E-Electronics and Communication Engineering at Anna University in Tamilnadu, India - 2009-2013.

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