Manager Project
Resume:
Marvin R. Smith, PMP
**************@*****.***
Professional Summary
I am a dedicated professional with experience managing national and international IT projects. I have excellent planning, organization, control, and implementation skills for both software and infrastructure projects. Skill sets include setting financial and operational goals, plus developing associated action plans to attain these goals.
Overview:
20 + Years of experience in the management of high-profile projects
Projects have ranged in budget from small custom designed software projects to multimillion-dollar international projects
SAP, Siebel, Oracle and CABS project experience
Excellent in achieving customer satisfaction, communication with both management and project team leadership
Experienced in managing local and wide-area networks, hardware, and desktops
Thrive in a fast paced, challenging environment
Professional Experience
HCA Inc. – Largest Hospital Chain in US 2016 to 2020
Senior Project Manager – IT&S
Led multiple middle size projects (250,000 – 1.2 million) within HCA successfully.
Worked with product teams to revise process and procedures for new implementations.
With product team developed release process for custom customer management solution.
Senior Project Manager – PSG
Led major expansion project for PSG group within HCA. Project was a multi-year multi-million-dollar effort and was successful in all respects.
DaVita Inc. – International Health Care Company Specializing in Kidney Dialysis 2007 to 2016
Enterprise Release Process
In conjunction with operations and QA built process for Enterprise Integration Environment testing and deployment
Managed code through ERP environments
Coordinated with operations for the deployment and management of ERP environment and configuration
oThis involves coordination among up to 7 different teams for any given effort
Coordinate the production release of code approved by ERP Testing
oCoordination involves minimum of 5 teams per release
Release Manager
Led development of Release Management team at DaVita along with process and procedures for safely deploying code into production environment.
oLed team through transition of 3 CIO’s, 2 Directors, and 3 Managers.
oSet operational goals of team
oSet process and procedures for Release Coordination and Management
oDefined Roles and Responsibilities for Release Managers within DaVita.
oDefined operational metrics for Releases
oWorked with new Process team to incorporate companywide policies into Release Management.
Cross-team and platform coordination and communication for major system releases.
oApproximately 500 releases per year managed by me in addition to team management
oDaily worked with multiple project and operational teams to deploy releases
oCommunication across all levels of IT management on releases
Managed release of code for virtually all large projects within DaVita for past two years. This included several multi-million-dollar projects.
Played a pivotal role in consolidating the Release Management methodology as well as the configuration management process across multiple development and business lanes.
Project Manager
Performed the role of Senior PM for the following projects
oChart of Accounts Project –
Major multi-million-dollar multi-system enhancement across multiple teams. Had seven different development teams being managed by myself while managing upwards across multiple lanes.
Project had 11 major releases all directly managed by myself. This project occurred before Release Management came into play and is one of the reasons I became a release manager. All releases were completed successfully on schedule with a minimum of turmoil.
Project was ahead of schedule, under budget, and met all requirements specified.
oCMS Dialysis Bundled Services Project – Also performed the role of Program Manager for this as well as the Senior PM.
Federally mandated, defined date project with ever changing business requirements.
Project completed totally successfully, ahead of schedule, on budget, with better than expected claim services on the backend. Claim recovery was 5% above expected level for initial claims.
Project crossed multiple systems and multiple teams in the Revenue Systems lane and total cost exceeded one million for project.
Project had five different development teams involved.
oCMS July
Federally mandated, defined date project with ever changing business requirements.
Project completed successfully, on schedule.
Project was across multiple systems, multiple teams and organization structures.
Five different development teams involved
Tons of assorted maintenance projects, normally 4-6 simultaneous projects in addition to major projects. All completed to requirements and on schedule.
Job duties included performing as Assistant Dev Manager when the different Dev Managers went on vacation.
Deloitte & Touche, Hermitage, TN 1999 - 2007
Summary of Deloitte & Touche
Extremely good record of customer service
Intimately familiar with Project Management and the workings of the Project Management Office
Managed projects from initial phase through closure with handoff to support
Very good database skills including SQL Enterprise Manager and Access
Very good at translating business requirements into project requirements that developers can work from
Worked on or managed dozens of internal web-based applications
As a project manager built several functional teams and associated processes and procedures for support of global applications.
Senior Business Analyst – PARS Team. Deloitte & Touche Partner Accounts and Reporting System
Manage business requirements, documentation, and projects for the partnership’s internal Partner Financial Support team that managed the Partners direct financials for the firm.
Manager – Application Project Management Team
Worked with project teams from all over the world on internal Deloitte Consulting projects
Managed portfolio of 30 concurrent projects across a wide range of business units
Managed 9 direct reports plus contractors as needed
Managed several sub-projects of the 300-million-dollar corporate separation
Led projects impacting as little as 80 users in 20 countries to 15,000 users in 34 countries
Product Manager – Siebel Target Team. Deloitte Consulting Internal Siebel CRM product with Web based reporting
Product Manager the Siebel Target product (Siebel 6.5 CRM Package)
Managed 5 direct reports
Manager – QA and Deployment team for global applications.
Organized, developed, and set all standards for Deloitte Consulting internal QA processes and procedures
Setup initial project management standards for internal Global Applications
Deployed and tested more than 100 separate rollouts over a fourteen month period
Lowered Help Desk calls per application by approximately 60% (One application’s calls were reduced by approximately 95%)
Managed up to 11 direct reports
Manager – Global Application Support Team
Built application support teams for Deloitte Consulting internal thick & thin client applications as well as web-based portal. Formed initial team and setup processes, procedures, and documentation for internally developed applications before turning them over to others to manage ongoing support.
Broadvision based portal for Consulting firm
Managed 4 direct reports, Web-based application with approximately 15,000 users
Global Scheduling Support for all Deloitte Consulting consultants internationally
Based on SQL Server, Access, and Outlook with approximately 12,000 users
Expanded application nation wide and then into 14 countries
Internal Consultant evaluation software
Approximately 12,000 users in 34 countries, web-based with strict security levels
Global messaging list management system. Two completely different list systems created and managed that dynamically created distribution list based on criteria in different repositories.
Florida Rural Legal Services, Lakeland, FL - Senior IT Manager 1995 – 1999
Responsibilities for this firm grew from a computer tech to holding responsibility for negotiating all technology contracts, including telecommunication contracts.
Held final approval authority for any technology purchase from computers to telecom equipment and complete network services for six company offices
Managed entire network infrastructure, including all LAN/WAN equipment
Setup and maintained WAN connectivity to six offices located across the state, plus setting up and maintaining the internal LAN environment for all six offices
Managed the IT budget for the firm and reporting, with the rest of the management team, to the Board of Directors
Participated in Grant requests and other activities for the firm as part of the management team
Consulted with the Board of Directors for several other non-profits in the middle Florida area as a technical expert
R&S Business Systems, Lakeland, FL – Owner – Remove reference 1991 -1995
Owned and operated independent consulting company dedicated to assisting small business with their technology needs
Designed, sized, ordered, installed, and maintained hardware and software for a variety of local businesses
Provided IT support for businesses that were too small to have their own dedicated IT staffs
Florida National Guard, Specialist Fourth Class Communications Systems 1986 -1990
US Army, Specialist Fourth Class Communications Systems 1984-1986
Education
Trevecca Nazarene University, Bachelor’s in Management and Human Relations 2001
Polk Community College, AA degree with emphasis in Engineering 1990
Boston College, Project Management Skills 2003
Training – Add in Foundations training
IT-related courses in network architecture, Cisco Routers, Microsoft Exchange, Novell 3x, 4x, and 5x architecture, Microsoft Visual Basic, security, IT+ Project Management, and PMI Certified Project Management (PMP). Non-IT training includes Deloitte Consulting specific management and soft skill courses.
Certification
Project Management Institute - PMP Certified
ITIL Foundations 2011 Certified
ITIL Release, Control and Validation Certified
Certified NetWare Engineer 3x – 5x
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