Customer Service Information Security

CUSTOMER SERVICE PROFESSIONAL

Samaria Williams

Associate of Arts, Marketing

Chattahoochee Technical College

Highly-efficient, forward-thinking customer service professional with over 4 years of experience in staff training and development, executive support management, and driving sales goals. Dedicated to proactively identifying areas of opportunity and resolving problems on contact. Personable and professional under pressure with proven ability to promote organization, foster positive environments, and provide top-rate customer service. 404-***-****

**********@*****.***

Atlanta, GA

CORE QUALIFICATIONS

Demonstrates ability to make sound decisions in high-stress environments Consistently achieve monthly sales goals set by store management, surpassing company benchmarks

Possesses skill to communicate clearly, using positive language, with ability to read customer language, both verbal and non-verbal

WORK EXPERIENCE

Customer Service Trainer/Hiring Facilitator — TopGolf, Atlanta, GA FEB 2017 - CURRENT

Developed company-wide identifier system accessible to over 500 employees that aides in new hire training, drastically increasing new-hire onboarding productivity Proactively identify potential problems, communicating action plans or suggestions to upper management, increasing positive customer experience reviews Introduced innovative marketing tool to attract and secure entry-level membership, exceeding monthly goal of $10,000 in new memberships Aided in creation of technical scheduling system through Excel, organizing and maintaining structure of day-to-day processes

Trainer —Main Event, Atlanta, GA

Scope:

FEB 2016 - JAN 2017

Performed administrative duties including offer letter generation, processing status/pay rate changes, and training and development tools

Consistently received positive feedback from guests, developing long term relationships with customers and maximizing service goals month over month Applied appropriate credits/debits for payments received; issued return authorizations and credits; investigated and resolved all deduction issues Provided direct support to the Benefits and Human Resources departments by maintaining new hire, termination and enrollment status reports Worked with a diverse team to provide guests with world-renowned customer service through core service standards: safety, courtesy, show, and efficiency HIGHLIGHTED SKILLS

Organization

Staff Development

Multitasking

Quality Management

CORE SKILLS

Dependability

Payroll

Attention to Detail

Adaptability

Prioritization

Information Security

Data Entry

Time Management

Flexibility

Effective Communication

Interpersonal Relations

Problem Solving

Microsoft Office

Team Building

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