Executive Assistant

Contact

adclyi@r.postjobfree.com

www.linkedin.com/in/tonya-

upchurch-714b0495 (LinkedIn)

Top Skills

Management

Office Management

Executive Administrative Assistance

Tonya Upchurch

Senior Administrative Coordinator at Wyndham Destinations Nashville, Tennessee

Summary

Experienced Administrative Professional with demonstrated excellence in C-Level Support, Customer Service, Hospitality, Entertainment & Event Production. Skilled in Office Management and Administration, Confidentiality, SharePoint, Sales Force, Scheduling, Data Entry, Microsoft Office and Accounting.

Experience

Wyndham Destinations

Senior Administrative Coordinator

July 2014 - Present (5 years 9 months)

Nashville

Responsible for managing the site administrative department for marketing. Acting as support for the Director of Marketing. Creating and working on special projects for the Director and the Vice President of Sales and Marketing. Generating spreadsheets in Excel for multiple purposes. Administering SharePoint and Sales Force sites. Managing data within Sales Force for 2 resorts, 3 sales centers and 10 lead generating locations. Pulling commission statements from PeopleSoft. Researching and submitting needed commission corrections to corporate. Processing daily paperwork for all tours generated by marketers. Performing daily data entry of information into various tracking systems. Supervise, schedule and train staff of 4 administrative personnel. Working with site leaders from Sales and Operations to gather and track various types of information. Assisting Resort Management resolve guest issues. Training new marketers on paperwork processing and other procedures. Kronos timekeeper for more than 30 marketers. Administrative Coordinator & Contracts Processor:

Data entry for processing real estate contracts in the Timeshare industry. Handled confidential guest information with discretion and tact. Tracked any incomplete forms that were sent to the guest and submitted them upon return. Interacted daily with sales staff and tour reception staff. Additional duties as assigned by the Operations Manager, such as filing time and attendance forms and entering tour deposit collection into appropriate systems. Page 1 of 3

Tour Receptionist:

Greeted guests as they entered the lobby, Managed sales representatives appointments. Maintained lobby area and coffee stations. Answered phones, took messages as needed and routed them to the appropriate person. Sorted and distributed mail. Data entry and other tasks as assigned. Computer programs/software used inlude, but are not limited to Word, Excel, Adobe, PowerPoint, Publisher, OBIEE/ORACLE, SharePoint, Sales Force CRM, and Hyperion.

Wyndham Vacation Ownership

Sales Representative

October 2013 - July 2014 (10 months)

Nashville

TSA

Lead Transportation Security Officer

March 2005 - September 2013 (8 years 7 months)

Imagen, LLC

Office Manager and Executive Assistant

March 1998 - September 2001 (3 years 7 months)

Nashville, TN

Responsible for managing small business office in the trade show industry, as well as acting as Executive Assistant for up to seven executives in the office, including the President, Vice-President HR and Accounting Managers. Greeted and directed people entering the office. Answered phones, routed calls and took messages. Opened, sorted, and distributed incoming mail. Purchased office supplies. Maintained office equipment. Typed memos and reports. Opened and maintained suspense files for any new client or upcoming show. Made and filed copies of all paperwork and memos within the correct suspense file. Made travel arrangements for executives and clients. Prepared show service information packets for supervisory personnel and executives departing for multiple trade shows in various locations. Set up and maintained a busy calendar for multiple clients and trade shows as well as executives. Maintained portfolio and presentation materials, and created, or ordered new materials when needed.

Worked with Accounting/Human Resources Manager by entering and tracking employee information into the computer, including time and attendance. Kept track of employee files and insurance information. Page 2 of 3

Handled preliminary and follow-up show services billing by creating estimates for clients before shows and generated final invoice reports post show. Handled other accounting information, including entering time and pay information for multiple employees. Made use of various communication and computer equipment. Used computer programs including, but not limited to, Microsoft Office, Excel, Quick Books, Access, and Publisher. Education

Nashville State Technical Institute

2 Years of College course work, Audio Visual Technology, Business Management, Photography · (1990 - 1992)

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