HR and Sales Professional

Birago Asantewa Dickson

adclq9@r.postjobfree.com / adclq9@r.postjobfree.com

P. O. Box AN 16969 Accra – North

Tel: 054-******* / 024-*******

Objective

Birago is an aspiring and enterprising professional who has worked in very impactful sections of organizations (HR, Administration, Corporate Relations, Sales and IT). She has proven analytical, interpersonal and communication skills and is an adaptable team player recognized for willingness to learn and teach newly acquired skills. She is a quick learner with solid hands on knowledge base, driven by new challenges and the desire to be successful in all endeavours.

Educational Qualifications

Institute of Human Resource September 2015-to Date Human Resource Management Professional

Management Professional Qualification - Partly Qualified (Part 3)

University of Ghana, Legon August 2013 – 2015 MBA – Organizational Human Resource Management

EXIN August 2011 ITIL Foundation Certification in IT Services Management

University of Ghana, Legon August 2005 - May 2009 B.A. Hons in Information Studies

IPMC July 2008 - November 2008 Oracle Certified Associate

Ghana Secondary School September 2001- August 2004 SSSCE (Business option)

Work Experience

Ag. Reward Manager/Diversity and Inclusion Lead (Human Resource Department) Diageo, Sept’17 – to Date

Developed a consistent compensation philosophy in line with work culture and organisational objectives

Led the review, update and implementation of the existing maternity leave policy that ensured the organisation’s maternity leave increase from 90 days to 16 weeks and additional 2months which could be offered at half salary upon request to employees

Provided accurate and on time Diversity and Inclusion (D & I) analytics that helped the HR Leadership team in making progressive decisions about employees

Member of the HR leadership team of GGBL and reported directly to the HR director

Put together F18 (Financial Year 18) D & I strategy and a three year D & I action plan (F19 to F21) which is implemented and or to be implemented by the HR Business Partners and HR Director to help attract, retain and motivate females in the organisation

Ensured that compensation practices are in compliance with current legislation (pay equity, human rights, etc.)

Use various methods and techniques and make data based decisions on direct financial, indirect financial and nonfinancial compensations

Assess employees’ needs by conducting organisational psychology surveys to find out what motivates and engages employees

Participate in salary and labour market surveys to determine prevailing pay rates and benefits

Differentiate pay systems to invest in the segments of workforce that contribute the most value

Deploy effective communication strategies and success metrics

Conduct periodic audits and prepare reports

Define a fair, equitable and competitive total compensation package that fits and is aligned to our company’s strategy and business goals

Reverted back to First Point Africa Senior Advisor/Service Delivery Manager (Human Resources Department) Diageo, Jul’16 – Aug ‘17

Ag. Reward Manager (Human Resource Department) Diageo, Jan ’16 – June ‘16

Developed a consistent compensation philosophy in line with work culture and organisational objectives

Ensured that compensation practices are in compliance with current legislation (pay equity, human rights, etc.)

Use various methods and techniques and make data based decisions on direct financial, indirect financial and nonfinancial compensations

Assess employees’ needs by conducting organisational psychology surveys to find out what motivates and engages employees

Member of the HR leadership team of GGBL and reported directly to the HR director.

Participate in salary and labour market surveys to determine prevailing pay rates and benefits

Differentiate pay systems to invest in the segments of workforce that contribute the most value

Deploy effective communication strategies and success metrics

Conduct periodic audits and prepare reports

Define a fair, equitable and competitive total compensation package that fits and is aligned to our company’s strategy and business goals

First Point Africa Senior Advisor/Service Delivery Manager (Human Resource Department) Diageo, Jul ’14 – Dec’16

Contributed to the annual strategic workforce (people) planning process, provided guidance and analytics to ensure a proper decision-making.

Managed the in-market HR service centre in the delivery of core HR processes and role modelled the behaviours and ways of working of the HR operating Model (Workday) and "push" HR queries to the appropriate channels.

Interpreted policy or program entitlements, made employment decisions and gave counsel to managers on employee relations issues taking into consideration performance and disciplinary issues.

Led the 2017 overall HR policy review and update as well as road shows to help imbibe the polies in employees.

Played a support role to HRBP's for Employee Relations matters - provided advice where appropriate, conducted disciplinary meetings and documented outcomes

Supported with the 3 year (2016 – till date) organisational effectiveness agenda of the organisation and led all redundancy processes end to end.

Provided advice and instruction to managers and HRBP’s on both formal and informal performance management as well as advised and instructed managers in handling employee non-compliance issues

Member of the HR leadership team of GGBL had a dotted reporting line to the HR director.

Served as the domain expert for Workday analytics and managed the service delivery budget of the HR function providing insights into what could be done at each point in time

Provided management support to the Human Resource function in the areas of people metrics, reporting and advance and predictive analytics through analysis, and presentation of HR data

Supported with the recruitment of employees, arranged interviews with Line managers, reviewed CVs and selected candidates in consultation with line managers

Provided training and occasional support to employees and line managers on the new HR systems and processes and embed the new roles and responsibilities.

Supported HRBPs and Line managers with regards to resourcing needs

Took ownership of and resolved any complex, market specific queries referred to me that required either detailed market knowledge or a face to face intervention.

Ensured that my team (of four employees) delivered:

Employee On- boarding - ensuring that all documentation for new hires have been satisfactorily completed and captured.

Benefit enrolment - ensure that all new hires have been enrolled in the appropriate benefit programmes.

Reporting - maintain contact with local vendors / government agencies to receive and administer reports or statutory documentation.

Employee file Management - own the creation and on-going maintenance of locally held hard copy employee files and maintenance of soft copy files in the document management system.

Payroll (where appropriate) - provide Workday reports to Payroll and coordinate non Workday payroll data (e.g. Overtime) for Payroll.

Face to Face support for Supply Operators - provide a great customer service to supply operators to build their capability with Workday or complete transactions on their behalf.

Exits: Local or face to face support to Line managers or HRBPs for Exit processes (e.g. collection of equipment etc.)

People management and development - recruit, develop and sustain an engaged, empowered and focussed team who are passionate about compliance, great customer experiences and consistent high standards of performance.

Focus on ensuring my team provide superior customer experiences through building their passion, capability and stakeholder management skills.

Partner skilfully with Reward, Payroll and IA to ensure a great end to end HR experience for customers

Markets HR Transformation Analyst (Ghana, Cameroun and Ethiopia– Project Citizen) Diageo, Early Career Trainee Oct ’13 – Jun’14

Co-facilitated process and data workshops to analyze the current state of HR processes / transactional activities and HR CARM controls in each of the relevant markets to create a Fit Gap V’s Global Workday processes and build Localization requirements for system configuration.

Ensured data collection and engagement requirements were met for a successful roll-out of Workday

Partnered with Senior Analyst to identify testers, supported & coordinated UAT (User Acceptance Testing) along with Africa and Global project team and subset market / sprint participants.

Worked with in market HR, Regional HR and Regional Project Teams in a way that built an environment of joint ownership and trust.

Supported the change and engagement activity associated with the introduction of the new Business Solution and ways of working to markets.

Supported the creation or amendment of work instructions / Job aids / steps maps for shared service / service delivery teams based on a single regional template

Supported the preparation of training materials on Workday, HR Processes, country specific work instructions, Customer Service, other Technology, Culture and Data Management

Supported the delivery of training for Service Delivery / Shared services and in market HR teams.

Supported the effective partnership with markets to ensure a successful deployment

Led the delivery of Workday training to all employees of GGBL prior and after Go Live of Workday

Activations Manager-Innovations/APNADs (Sales Department) –Guinness Ghana Breweries Limited, Early Career Trainee Dec ’12 – Oct ‘13

Strategized and planned the execution of Beers, Adult Premium Non-Alcoholic Drinks (APNADs) and Innovation activation embedded in the commercial calendar from F13 H2

Ensured Beers and APNADs activations met set targets and executed flawlessly

Supported in the planning and execution of all Innovation/APNADs Activations from F13 H2

Developed Briefs and M&E Reports for BTL activations in the Accra Division and National.

Developed share outs for all BTL activations and proper management of all Promotion materials

Led and inspired an amazing and dynamic team across all levels of the sales function and cross functional teams.

Served on the F14 Sales and Marketing Conference committee which was the maiden one.

Impact Sales Executive & Back Office Support (Sales Department) –Guinness Ghana Breweries Limited, Early Career Trainee Jul ’12 – Nov’ 12,

Ensured that all Sales activities I am assigned to were brilliantly executed with M&E

Supported to ensure Sales Executives complete and submit all MOU’s after the execution of festivals in their territory.

Assisted with the compilation of daily Sales In figures of the Business to its Key Distributors

Supported with the analysis of the daily Sales In figures of the business to respond to follow-up requests of internal stakeholders

Owned my growth and drove my monthly conversation schedule with my line Manager as well as my mentor to ensure achievement of deliverables and personal growth.

Corporate Relations Executive (Corporate Relations Department) –Guinness Ghana Breweries Limited Early Career Trainee Sept ’11 – Jun’12

Ensured that all electronic as well as manual communications get to the business at all times

Responsible for all Public Policy Stakeholder mappings as well as analysis

Ensured that all manual and electronic records of the Corporate Relations Department were managed expediently

Surpassingly supported the Corporate Social Responsibility agenda of the Business which were Launch of Water of Life Projects as well as Alcohol in Society Projects

Brilliantly served on committees of which some were, Project Ceasar, Line 3 Commissioning, All staff Conference, Implementation of Mosaic Intranet Platform, etc.

Responsible for the production of the electronic and manual newsletter for the business (Collating of information from all departments, putting them together and ensuring that the newsletter was out by the second week of every month)

Coordinated and managed the disbursement of sponsorships to stakeholders in line with Diageo’s Code of Business Conduct.

Created a very good relationship with our PR agency and think tanks which supported our Corporate Communications agenda.

IT Trainee, IT Services and Management (ITSM) –Barclays Bank of Ghana Jan ’11 – Aug’ 11

Undertook incident management including call logging

Supported the monitoring of day-to-day operations of core systems to ensure its availability to end users

Investigated, analyzed, troubleshoot on system/technical issues

Supported IT systems and users by going out to their business areas

Undertook setting up and management of an average of 30 users after authorization weekly

Supported the escalation and monitoring of issues in a timely manner to exceed users’ needs

Configured new system units such that they fit into the Barclays Bank network.

Supported in problem management of missing reports by assisting branches to track and retrieve reports / extracts from the FOS servers.

Assisted in maintaining the server by ensuring that effective backups are taken.

Assisted in installing of FOS and UT software on users systems whenever necessary.

Positions of Responsibility- University

Dec ’07- Dec’08 Electoral Commissioner, Volta Hall –University of Ghana-Legon

Organized and supervised all electoral processes in the hall of about 1500 students

Ensured deserving candidates are elected for the Hall’s executive positions.

Was part of the team of JCR Executives that registered about 1500 students of Volta Hall

Dec’07-May’08 First Deputy Electoral Commissioner, SRC-University of Ghana-Legon

Assisted the Electoral Commissioner to implement electoral rules and regulations for all students of the university during the 2008/2009 SRC Executives Election

Oct’08 Chairperson of Vetting Panel, Volta Hall-University of Ghana-Legon

Successfully conducted vetting for the Election of Volta Hall(Junior Common Room)JCR Executives as well as General Assembly Members

Key Skills

Maximizer: Am able to work with available resource, drawing on my creative ideas to deliver quality results without compromising on mediocrity.

Activator: I strive to start an idea within my team and polish to perfection as I go along. This strength saves me time and helps to bring in new ideas which could have been ignored or lost, for a perfect finish.

Learner: Have a sharp analytical and learning mind which enables me to easily adapt to new and changing environments.

Optimist: I have a natural flair for striving and persevering to complete a task even with intimidating obstacles.

Team oriented: I understand the dynamics of teams and find ways to bring disparate personalities together and make teams work. In essence, I ascribe my thoughts and efforts in getting tasks executed to my team at all times.

Communicator: I am able to communicate with persons at all levels. This is evident with my relationships with my colleagues and how I execute my assigned roles swiftly.

Responsibility: Take responsibility for my actions and the actions of my team. I cannot walk away from something like a bad encounter. I as well hold myself and my team accountable for their actions.

Organized/Problem Solver: I am organized in terms of how I execute my roles and responsibilities and strive to deal with problems that arise in my scope of work.

Trustworthy: I trust the team I work with and as well go the extra mile to involve myself with their activities to verify whether assigned tasks have been executed to the set standards.

Metric Oriented: I rely heavily on measures because that’s how I feel I can improve

Interest

Researching and reading

References

Provide upon request

Contact this candidate