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Customer Service Representative

Location:
Los Angeles, CA
Posted:
April 03, 2020

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Resume:

ASTRID E. FERRERA

*** *. ********* ***. *** ANGELES, CA 90022

adclq1@r.postjobfree.com (323) 683- 8580

EXPERIENCE

APRIL 2006 – MARCH 2020

SR. PROJECT MANAGER, METROMEDIA TECHNOLOGIES INC / LOS ANGELES, CA

• Coordinated high profile, outdoor advertising projects from start to finish

• Collaborated with outside vendors, and established working relationships with outdoor companies such as Clear Channel Outdoor and Outfront Media

• Outlined work plans, assessed resources and determined timeline for projects

• Administered purchase orders to vendors and assisted with Accounts Payable

• Communicated with sales reps, clients, vendors and installers to keep them updated on project status and to ensure accurate & timely completion of projects

• Obtained and analyzed competitive vendor quotes to determine feasibility, capabilities, profitability and client satisfaction on potential and actual projects

• Vetted vendors and installers for various projects

• Performed small scale site inspections

• Supervised site inspections and installations

• Worked with clients such as Anheuser- Busch, San Francisco Giants, San Antonio Winery, Jack In- The Box, Coca- Cola, Denver Art Museum and Mount Saint Mary’s University

• 2006- 2010 held Customer Service Representative position

• 2010- 2017 held Project Manager position

• 2017- 2020 held Sr. Project Manager position JUNE 1997 – FEBRUARY 2005

CUSTOMER SERVICE SUPERVISOR, ENTENMANN- ROVIN CO. / COMMERCE, CA

• Supervised customer service team of 5

• Assisted high profile clients such as Santa Monica Police dept., Orange Co Sheriff’s dept., LAPD, and many others with custom designs, new orders and repairs

• Represented the company at trade shows

• Assisted with repairs, order entry, shipping & receiving as needed

• 1997 – 1998 held Receptionist position

• 1998 – 2001 held Customer Service Representative position

• 2001 – 2005 held Customer Service Supervisor position EDUCATION

MONTEBELLO HIGH SCHOOL / JUNE 1997

EAST LOS ANGELES COLLEGE / JUNE 2021

Currently complete AA in Business Administration REFERENCES AVAILABLE



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