Manager Front Office
Resume:
Ekaterine Kvirikashvili
Address: Nino Ckheidze 42, Tbilisi, Georgia 0102
Mobile:
Email: adclpd@r.postjobfree.com
Date of Birth: 13th May 1975
Nationality: Georgian
Passport: Georgia
Marital Status: Married
Language Skills: Fluent English, Fluent Russian, Native Georgian
Health: Great health; Non-Smoker; No tattoos
Skype ID: denga32
Availability: 1month
Profile
Professional Executive Housekeeper with strong organizational and multi-tasking skills as well as superior time and resource management capabilities. Dedication to completing tasks on time and surpassing expectations. Able to excel in fast-paced high-pressure environments a proactive, focused and committed professional, with extensive expertise gained within the leisure/hospitality sector. An accomplished time manager, introducing and integrating innovative strategies, is streamlining resources to maximise performance and quality standards to ensure the on-going provision of the highest standards of customer care. A well-present, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image.
Key Skills
Operational Management:
Maintaining excellence in customer care.
Ensuring compliance with Health & Safety and Health & Hygiene legislation.
Stock management, rotation, replenishment and stocktaking.
Identifying and selecting suppliers/wholesalers ensuring cost-effectiveness.
Financial Management:
Interviewing, assessing and recruiting suitable applicants across disciplines.
Thorough knowledge of methods of cleaning rooms and public area
Knowledge of Laundry operational procedure.
Exceptional levels of open and transparent communication.
Brilliant team building skills.
Very high on result orientation.
Open to learn and high on personal energy and enthusiasm.
Comprehensive knowledge of Housekeeping Operational Procedures.
Effective decision making skills.
Strong problem solving skills.
Financial management skills e.g. ability to understand P&L statements, manage operating budgets,
Forecasting and scheduling.
Strong customer and staff handling skills.
Knowledge of overall hotel operations as they affect department.
Ability to effectively manage team productivity.
Effective change management skills.
Knowledge of purchasing, inventory controls, supplies and equipment.
Knowledge of governmental regulations and safety standards.
Eye For detail.
Career History
Housekeeping manager
The Standard Huruvalhi Maldives
12th January to present
Reporting direct to Hotel General Manager
A 5-star 115-bedrooms hotel in the heart of Maldives.
Part of the Resortsl mostly was occupied by leisures and corporate clients.
Responsibilities:
Leading a team of 52 within a 5 Star Resortl from locals.
Giving the best of my knowledge in Housekeeping & Laundry service, customer service staff Supervision, the operative function of an organization, where years of experience will add value to the operation.
Lead the pre-opening team for housekeeping and related departments for their five projects
Recruited and trained the housekeeping staff
Setting up of in house guest laundry facilities and process
Preparation and finalizing of Capex and Opex budgets for the current operating hotel and future projects
Achievements:
•Successfully opened and developed the flagship property of Crown & Champa Resorts & SPA
•Constant up-gradation of system and process to achieve a higher level of cleanliness and hygiene standards in the hotel
•Significantly brought down the operative cost of Housekeeping department by constant up-gradation of product and suppliers
•100% staff retention in the hotel in Housekeeping
•Excellent reviews from guests staying in CCR hotels for upkeep and maintenance and Housekeeping services
•Created new uniforms for all staff of hotel
•Devised Fire Plan, for the hotel and fixed it at all specified locations.
•Planned, organised and managed bedroom renovation and refurbishment.
•Managing 20+ staff
Housekeeping Manager at re-branding.
Park Inn by Radisson: Carlson Rezidor group, Dubai.
December 2015 – July 2016
www.parkinnbyradisson.com
Reporting direct to Hotel General Manager
Responsibilities:
•Opening the re-branding hotel, involved with recruiting and creating of the SOPs.
•Reviewed and understood the need of the department and successfully transformed a set of inexperienced and untrained staff into a highly motivated and responsible team
•Imparted training on workflow and procedures
•Ensuring control over requisitions and minimum order levels
•Planning and conducting regular inventories
•Identifying training needs focused on skills & knowledge
Achievements:
Met this challenge head on, undertaking all re-branding functions including pre-ordering supplies, organising dummy runs
Implemented Room Cleaning Service.
Provided affectively guest laundry service and room linen.
Managing 25staff
Housekeeping manager
Luxury Estate, Royal family. Saudi Arabia
25th June to 11th August 2019
www.silverrswanrecruitment.com
Reporting to Villa Manager, Operation Manager and Executive Housekeeper
A Luxury Estate, VVIP Family Resort in al Sharma, Saudi Arabia.
The main clientele of this resort is VVIP family members and their guests.
Responsibilities:
Leading a team of 16 within a 5 Star hotel from a multitude of different nationalities.
Organized, Supervised and coordinated the work of Housekeeping staffs on day to day basis.
I Delegated assignments and supervised all staff, House Attendants.
Maintained daily diary. Supervised and conducted daily detailed inspection of guest Villas, public areas, back of the Villas and outside of the Villas.
Ensures compliance with the VVIP Client’s Standards of Excellence, health/sanitation standards and regulations.
Deciding and implementing special project works like deep cleaning of the Main guest villas, Marble crystallization of each villas and high level area cleaning.
I maintained clear and efficient communication and I coordinated with the Battler’s team and other departments of the Company.
I Monitored and performed inventories weekly / monthly. I was ensuring to have enough guest supply, linen supply.
Referred and followed maintenance/equipment issues with Engineering. Worked closely with the House call Engineer for simple and quick repairs.
I was preparing time sheets and conduct performance reviews and progressive discipline. I provided guidance, reinforced positive work ethics and monitored operation's efficiency and corrective measures.
Established highly effective systems to ensure associates are motivated to support key objectives.
Executive Housekeeper at pre-opening:
September 2016- November 2018:
Crown and Champa Resorts & SPA Maldives:
http://www.crownandchamparesorts.com/
Reporting direct to Hotel General Manager
A 4-star 74-bedrooms hotel in the heart of Maldives, Male, Rahdhebai Magu, 20145, Republic of Maldives.
Part of the hotel mostly was occupied by leisures and corporate clients.
Responsibilities:
Leading a team of 20 within a 4 Star hotel from a local.
Giving the best of my knowledge in Housekeeping & Laundry service, customer service staff Supervision, the operative function of an organization, where years of experience will add value to the operation.
Lead the pre-opening team for housekeeping and related departments for their five projects
Recruited and trained the housekeeping staff
Setting up of in house guest laundry facilities and process
Preparation and finalizing of Capex and Opex budgets for the current operating hotel and future projects
Achievements:
•Successfully opened and developed the flagship property of Crown & Champa Resorts & SPA
•Constant up-gradation of system and process to achieve a higher level of cleanliness and hygiene standards in the hotel
•Significantly brought down the operative cost of Housekeeping department by constant up-gradation of product and suppliers
•100% staff retention in the hotel in Housekeeping
•Excellent reviews from guests staying in CCR hotels for upkeep and maintenance and Housekeeping services
•Created new uniforms for all staff of hotel
•Devised Fire Plan, for the hotel and fixed it at all specified locations.
•Planned, organised and managed bedroom renovation and refurbishment.
•Managing 20+ staff
Housekeeping Manager at re-branding.
Park Inn by Radisson: Carlson Rezidor group, Dubai.
December 2015 – July 2016
www.parkinnbyradisson.com
Reporting direct to Hotel General Manager
Responsibilities:
•Opening the re-branding hotel, involved with recruiting and creating of the SOPs.
•Reviewed and understood the need of the department and successfully transformed a set of inexperienced and untrained staff into a highly motivated and responsible team
•Imparted training on workflow and procedures
•Ensuring control over requisitions and minimum order levels
•Planning and conducting regular inventories
•Identifying training needs focused on skills & knowledge
Achievements:
Met this challenge head on, undertaking all re-branding functions including pre-ordering supplies, organising dummy runs
Implemented Room Cleaning Service.
Provided affectively guest laundry service and room linen.
Managing 25staff
Cluster Floor Senior Supervisor 601 Rooms
December 2013 - December 2015 (2 years 1 month)
Abu Dhabi, United Arab Emirates
Organize, Supervise and coordinate the work of Housekeeping staffs on day to
day basis. Delegate assignments and supervise all staff, House Attendants, Room attendants, lobby Attendants, turndown Attendants and Office coordinators.
Maintaining daily diary and assisting in generating financial reports for budget
and forecasting.
Supervise and conduct daily detailed inspection of guest rooms, public areas, Back of the House and outside of the hotel. Ensures compliance with the hotel’s Standards of Excellence, health/sanitation standards and regulations.
Deciding and implementing special project works like deep cleaning of the rooms, Marble crystallization of lobby and high level area cleaning. Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
Monitor and perform inventories weekly / monthly. Ensure enough guest supply, linen supply.
Refer and follow maintenance/equipment issues with Engineering. Work closely with the House call Engineer for simple and quick repairs. Preparing time sheets and over times reports of the staffs and conduct performance reviews and progressive discipline.
The St. Regis Abu Dhabi
Floor Supervisor
June 2012 - June 2013 (1 year 1 month)
Saadiyat Island, Abu Dhabi, United Arab Emirates
Organize, Supervise and coordinate the work of Housekeeping staffs on day to day basis.
Delegate assignments and supervise all staff, House Attendants, Room Attendants, lobby Attendants, turndown Attendants and Office coordinators. Maintaining daily diary and assisting in generating financial reports for budget and forecasting.
Supervise and conduct daily detailed inspection of guest rooms, public areas, Back of the House and outside of the hotel. Ensures compliance with the hotel’s Standards of Excellence, health/sanitation standards and regulations.
Deciding and implementing special project works like deep cleaning of the rooms, Marble crystallization of lobby and high level area cleaning.
Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
Monitor and perform inventories weekly / monthly. Ensure enough guest supply, linen supply.
Refer and follow maintenance/equipment issues with Engineering. Work closely with the House call Engineer for simple and quick repairs. Preparing time sheets and over times reports of the staffs and conduct performance reviews and progressive discipline.
The Ascott Limited
Room Attendant
January 2009 - June 2012 (3 years 6 months)
Tbilisi ( Georgia)
• Pre-opening staff (66 Guests rooms, Enters and prepares the room for
cleaning.
• Makes bed.
• Dusts the room and furniture.
• Replenishes guestroom and bath supplies.
• Cleans the bathroom.
• Cleans the closet.
• Vacuums and racks the carpet.
• Checks and secures the rooms.
• Replenish amenities according to the operational standards.
• Deliver and retrieve items on loan to guests e.g.
• iron and ironing boards Ensure security of guest rooms and privacy of guests
Perform rotation cleaning duties (e.g.
• steam clean carpets, spring cleaning, super cleaning etc.) as required Cleans
guest bathroom/bed room/floor corridor.
• Responsible for replenishment of guest complimentary water.
• Responsible for the cleanliness and maintenance of his work area.
• Responsible for the Hotel property in the work area.
• Attends to guest calls, guest requests /guest complaints in the area assigned
to him.
• Authorise to enter in guestrooms for cleaning and providing turndown
services as per requirement.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
Professional Development
Welcome Front Office Micros-Fidelio
Welcome Host Micros-Opera
Outlook Micros-Fusion
First Aid Micros-Excel
Health & Safety
Basic Food Hygiene
Education
1981-1992: Tbilisi secondary school #8, Georgia, Tbilisi
1992 – 1994 Diploma in Textile engineering from Professional textile engineering college in Tbilisi, Georgia First Class Degree in Textile Engineering.
1999-2003 Diploma in Humanitarian and Economical affairs Institute named after Mr J. Shartava in Tbilisi, Georgia
Leisure Activities
Swimming, personal fitness (gym member), dining out with my family, computers, travel, backing, cooking, watch new films or read the interesting books.
References :
Akila De Silva
Executive Housekeeper
OZEN by atmosphere at maadhoo
adclpd@r.postjobfree.com
References :
Akila De Silva
Executive Housekeeper
OZEN by atmosphere at maadhoo
adclpd@r.postjobfree.com
References :
aadhoo.com
Tinatin Patchkoria
Restaurant manager at CENTARA Maldives
adclpd@r.postjobfree.com
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