Customer Service Sales

Angela M. Henry

812-***-**** – **********@*****.*** – Terre Haute, IN

Career Objectives

Maintain the momentum of a successful career in Customer Service, continuing to apply a wealth of knowledge gained from multiple industries while mentoring others and growing my personal skills.

Customer Service

Excels at Building Relationships with Clients

Outstanding record of success servicing and supporting customers, developing rapport with C-level and key senior decision-makers, and crafting product solutions that align with customer needs. Leverage exceptional communication/ interpersonal skills to gain client trust, confidence, and loyalty.

Professional Experience

ROSS DRESS FOR LESS, Terre Haute, IN PRESENT

Assistant Store Manager

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.

LORI’S GIFT’s, Terre Haute, IN (Terre Haute Regional Hospital) July 2019-Dec 2019

Store Manager

Nurture hospital relationships by meeting key hospital contacts to address concerns, introduce new marketing/product, and follow up on past requests.

Recruit, train, coach and develop sales staff on all aspects of sales for Lori’s Gifts including, but not limited to, sales techniques, products, promotions, and procedures

Actively manage and motivate sales team every single day to ensure store sales quotas are being met or exceeded

Provide effective performance feedback to all staff and sets timeframe for achievement

Consistently find ways to increase employee and location productivity, and drive sales

Maintain appropriate level of staffing at location by recruiting, selecting, orienting and training employees

Ensure availability of merchandise by maintaining inventory levels

Market merchandise by adhering to advertising, sales promotion, and display plans

Secure merchandise and protect employees by adhering to security standards

Contribute to team effort by accomplishing related results as required

Handle scheduling of staff at location to ensure appropriate shift coverage

OPTIMIZE MANPOWER, Indianapolis, IN Veterans Affairs Apr 2019-July 2019

General Clerk

EDM (Electronic Document Management) is NARA compliant (National Archives and Records Administration)

Data Entry, scanning of Veterans medical records into VBMS (Veterans Benefits Management System)

KITTLE’S FURNITURE, Avon, IN (Furniture Retail Store) 2018-2019

Design Specialist

Room planning, providing customers with consultative design assistance for custom pieces from our quality, upscale

selection of Designer furniture.

ASHLEY HOMESTORE, Mishawaka, IN (Furniture Retail Store) 2017-2018

Interior Décor Sales Specialist

Proven sales performer selling furniture and bedding and advising clients on interior décor. Excellent financing and product maintenance skills resulting in 10% increases for each sales transaction.

ART VAN FURNITURE INC., Mishawaka, IN (Furniture Retail Store) 2016- 2017

Interior Décor Sales Specialist

Proven sales performer selling furniture and bedding and advising clients on interior décor. Consecutive month Top Performer, consistently top 15% in performance. Excellent financing and product maintenance skills resulting in 10% increases for each sales transaction.

OPEN HOUSE NETWORK, Dallas/Fort Worth, TX (Temp Agency) 2015-2016

Sales Assistant

Worked via Temp Agency at various home builders (Lennar, Pulte, Drees, David Weekly, and many more), assisting the sales person at the model homes during heavy traffic periods and their days off. Responsibilities included welcoming and directing to model homes and/or to office, presented models to visitors, explaining their features and benefits, distributed, provided specific information on guest registration forms, handed out current price lists to guests, prepare daily traffic recap and activity sheets, set up appointments for Sales Consultants and/or Customer Service Manager, maintained sales center appearance, produced daily traffic recap and activity sheets, administered timely responses to questions submitted to community website, and performed various related administrative duties, as assigned

DIGITCOM, INC., Fort Worth, TX (Telecommunications General Contractor) 2013 – 2014

Administrative Coordinator

Primary point-of-contact support the Ericsson Project Manager providing daily MS-Excel updates, and project task tracking using Ericsson’s Site Handler, SRM and SMRT programs. Data entry for RFP, Accounts Payable, and Accounts Receivable. input data such as initiating and receiving bid invitations and follow through to receipt of PO and uploading invoices.

Human Resources Responsibilities: Coordinated the applicant screening process including interview scheduling and drug testing. Managed the on-boarding process for new hires. Maintained employee personnel files, including employee certifications. Participated in employee terminations to ensure a smooth separation process.

Accounting Responsibilities: Assisted with invoicing and billing, reconciling Wright Express Fuel Bills for drivers, and reconciliation of employee business related credit card statements.

Administrative: Handled all administrative duties for supporting a small office as well as other duties as assigned. Recognized as a Team Player in support of both tactical and strategic operational objectives.

IMPRESSION BRIDAL, Kennesaw, GA 2012 - 2013

Master Stylist

Fashion-forward and highly motivated to work hand-in-hand with brides-to-be and their entourage to ensure that their wedding day is everything they dreamed it would be. Main focus was on the brides and guiding them in their style selections, making sure to keep a focus on personal and company-wide sales goals.

Customer service/sales; consistently a top performer

Asserted a professional and fashion-forward appearance at all times

Possessed excellent interpersonal communication skills, a consultative sales style and a strong sense of bridal fashion styles, current trends, and fashion in general

Trade shows; set up, break down of booth, as well as working in booth during shows

Inventory Management

INVISIBLE FENCE by PEACHTREE, Woodstock, GA 2011-2012

Inside/Outside Sales Representative (pet containment solutions)

Worked with a network of trained professionals responsible for the installation and maintenance of the product line.

Inside/outside sales, customer service, retail and inventory management

Recognized as a Top Performer in the Customer Relationship Management going above and beyond to keep clients satisfied and their pets comfortable, happy, and stress-free, understanding that every household had its own set of challenges and that every pet was different

Personalized customer solutions for indoor, outdoor, or multiple pet conditions, customizing and personalizing products to fit each client’s needs, from keeping pets safe both inside and outside the home.

Worked with each client to uncover individual pet needs to determine which pet boundaries would work best for both them and their pets

NELLO CORPORATION, South Bend, IN (Tower Manufacturer Infrastructure Provider) 2007 - 2010

Inside Sales Representative/Tower Analyst ● Receptionist

Having been hired five years after start-up to fill a critical customer service role to drive the relationship-building process from the inside out, advanced to a formal inside sales role within 16 months of hire. Managed a multi-million-dollar portfolio of customer accounts, forging relationships with multiple level decision-makers of Fortune 500 as well as small and medium enterprises.

Secured the business of major telecommunications carriers (AT&T, T-Mobile, Sprint), electronics manufacturers (Motorola, Viaero), and other key players in the communications and related industries

Captured a multi-million-dollar contract with the company's largest account to date, a world-renowned, build-to-suit tower construction company (American Tower)

Played a pivotal role in the company's dynamic growth and increased visibility in the marketplace, which resulted in facility expansion six times the size of the original and a 45% increase in capacity

Education

Niles Senior High School, Niles, MI Graduated 1984

Indiana University South Bend 1989-1991

CORE COMPENTENCIES

Fantastic Communication Skills Team Player Client/Vendor Relations

Data Base Integrity Strong Attention to Detail Work Well Under Pressure

Excels at Multitasking Excellent People Person Top Notch Comm. Skills

Award Winning Customer Service Skills Problem Solving Skills Thrives in Diverse Atmosphere

Microsoft Office and Outlook Loves a Challenge Ambiguous

Some Bookkeeping Skills Fast Learner Action Oriented

Familiar w/Most Office Equipment Time Management Skills Excellent Listening Skills

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