Customer Service Manager
Resume:
USMAN SARWAR
***** **** ***** *****: 703-***-****
Centreville, VA 20120 Email: adclm7@r.postjobfree.com
PROFILE
As a young professional I have acquired professional and academic knowledge in providing excellent customer service, and general administration background. Kind Passenger Service Agent with considerable experience and hospitality service. Experience in providing excellent customer service, able to complete task given in an effective and timely manner. Is a highly motivated individual with strong customer interactions. Adept at working in stressful situation with little to no supervision.
SKILLS
Customer service management
Administration and Management
Microsoft Word, Excel, PowerPoint
Baggage handling
Ticketing
FAA regulation
Ticketing
Fluent in English and Urdu
Customer service management
Employee training
Time management
Team leadership
EXPEERIENCE
Jul 2015 – Aug 2019:Passenger Service Agent / Lead ABM - Facility Services: Sterling, VA
Duties
Established long-term customer relationship through prompt and courteous service.
Checked in luggage and confirmed all carry-on items met federal guidelines.
Check passenger tickets, passports, and other documents prior to boarding using airline computer system.
Tagged baggage and routed to an appropriate for loading and screening.
Foretaste manpower based on daily workload and company targets.
Instructed passenger on safety and emergency procedures answered all passenger inquires.
Provide passengers with general travel information.
Supervisor: ABM
Duties
Supports team manager and performs management duties when manager is absent or out of office.
Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
Helped the manager making the schedule for the team members and made sure to assist all agents fairly and with a good manner.
Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
May2019 – Aug 2019: Passenger Service Agent Aerotek: Air France Sterling, VA
Duties
Display excellent customer service skills and consistent adherence to set service standards and procedures so that customer are handled in a friendly and efficient manner.
Ensure correct passenger is checked in, bags are properly tagged to the correct destination, boarding pass has given for the right flight, and guide passenger to the boarding gate for their flight.
Ensure allocated flight are opened/closed and edited as per defined configuration and the airline specific requirement.
Checked in luggage and confirmed all carry-on items met federal guidelines.
Instructed passenger on safety and emergency procedures answered all passenger inquires.
Oct 2013 – Jul 2015: Shift Leader(Supervisor): Chantilly, VA Van Management, Inc.
Duties
Getting all employees schedule right, making sure everyone is giving the best hospitality to all customer coming in for dine in and in drive thru.
Handling cash and Collecting revenues through keeping payment records.
Making sure all orders are made to accuracy.
EDUCATION BACKGROUND
Dec 2020, Radford University: BBA
May 2017, Northern Virginia Community College - Annandale Campus: BBA
Jun 2014, Chantilly High School: High School Diploma
CAPABILITIES/ STRENGTHS
A self-starter, with ability to plan and manage own work, take initiative and strive to meet deadlines.
Talent in Excellent communication, interpersonal skills, and networking.
A team player able to demonstrate patience, flexibility, resourcefulness and honesty.
Aptitude in decision making and working with numbers.
Ability to establish and maintain effective working relationship with institutional officials and vendors.
Result oriented.
REFEREES
Mr. Fazzal Abbas
Supervisor
Mr. Mashood Ramzan
Coworker
Mr. Ammar Awan
Friend
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