Customer Service Assistant
Resume:
Caitlyn Darmofal
Canton MI, ***87
734-***-**** *******.********@*******.***
www.linkedin.com/in/caitlyndarmofal
PROFESSIONAL SUMMARY
Ambitious Finance professional and recent graduate seeking a full-time opportunity. Along with interpersonal skills, eagerness to learn, and passion to drive results, my enthusiasm and team-oriented nature will add value to any industry. EDUCATION - Grand Valley State University August 2015- May 2019 Seidman College of Business GPA: 3.4
Bachelor of Business Administration
Majors: Finance & Economics Honors Student Designation – Economics Minor: International Business
Regents University: London, UK July 2018 – August 2018 Corporate Governance Study Abroad Program
WORK EXPERIENCE
Limbach Co. Inc – Pontiac, MI October 2019 - Present Business Systems Specialist
Complete monthly and quarterly cash forecasts for the Michigan branch
Responsible for pulling metrics for Service Department and improving them
Tasked with process improvement in both cash flow and billing areas of the business Fiat Chrysler Automobiles – Grand Rapids, MI May 2019 – August 2019 Finance Intern
Worked cross functionally to improve current audit process for our Company Car Inventory
Presented project to the CFO and finance senior leadership team
Conducted a physical audit of the Historical Vehicle Collection which resulted in an addition of 27 vehicles
Evaluated around 15,000 units across 15 functional organizations to find discrepancies Heritage Hill Investments – Grand Rapids, MI October 2018 – May 2019 Finance & Accounting Intern
Assist in monthly bank and account reconciliations, review and prepare journal entries and documentation of transactions Service Express – Grand Rapids, MI March 2018 – July 2018 Finance Intern
Monitored 80-100 vendor accounts for both inventory and utilities and proactively reconciled discrepancies
Responsibly monitored vendor transactions for tax exempt opportunities approximately 5 times quarterly
Completed weekly check runs as well as initiated wire transfers to larger vendors Grand Valley State University, University Development – Grand Rapids, MI January 2017 – March 2018 Student Assistant
Managed 50 donor records a day and reconciled discrepancies between hard copies and the database
Accurately ran a daily report to provide donors with confidential receipts and ensure accordance with university policy Sigma, Sigma, Sigma Sorority – Allendale, MI November 2017 – February 2018
Finance Internship
Allocated and managed a $200,000 housing budget for 100 members of the chapter
Forecasted and analyzed retention rates to confirm revenue exceeds expenses
Implemented new budgeting systems to alleviate future issues Traveling Teams – Farmington Hills, MI April 2017 – August 2017 Summer Intern
Assisted over 70 customers per day to secure or cancel reservations and effectively govern customer service concerns
Monitored roughly 80 monthly customer booking reports to establish accurate reservation blocks AFFILIATIONS
Honors Economic Designation – Fed Challenge/Kellogg’s Project September 2018 – May 2019
Study and analyze micro and macro-economic policy with a small group of students
Present to judges at the Federal Reserve of Chicago and give insight on how they should proceed with monetary policy
Meet weekly with an Economic Analyst from Kellogg’s and complete projects using actual data The Thirst Project – Board Member (Treasurer) November 2017- May 2019
Initiating the process of setting up a bank account and instituting a new member billing plan
Budget for expenses to ensure financial stability
Give input on events and help facilitate productive conversation regarding future events Sigma Sigma Sigma Sorority – Board Member (Treasurer) October 2016 – November 2017
Responsible for billing 100+ woman with a wide variety of payment plans
Created and maintained budgets for 15 committees and 3 chapter credit cards
Worked with accounts of over $40,000 each and managed cash flows within each account
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