Sales Representative Customer Service

Vincent DeVivo

Delray Beach, FL *****

adclkx@r.postjobfree.com 561-***-****

Senior Sales Representative

Skilled, results-oriented, and aggressive Sales professional with many years of advancing expertise in consultative sales, client services, and territory management. Equipped with exceptional communication and leadership skills, possessing strengths in interpersonal communication and sales strategy execution. Innovative and driven, with the ability to conceptualize solutions in unique ways. Strong relationship development skills, able to manage diverse sales functions to achieve sales goals.

Areas of Expertise

Consultative Sales & Marketing

Client Acquisition

Account Management

Territory Management

Sales Prospecting

Strategic Planning & Analysis

Management & Leadership

Product Education

Cross-Selling / Up-Selling

Pricing Structures

Customer Service & Retention

Relationship Development

EXPERIENCE HIGHLIGHTS

MOBILEHELP, Boca Raton, FL, 2014 – Present

Sales Representative

Direct daily operations related to customer needs assessments to evaluate territory needs for a mobile medical alert system.

Key Accomplishments:

Implement consultative selling strategies to achieve high sales rankings within a given territory.

Actively educate clients on how MobileHelp can optimize supportive services and securities, leading to increased sales and client retention.

DIRECT STUDENT AID, Delray Beach, FL, 2011 – 2014

Sales Associate

Optimized sales performance through effective customer service and client consultation, streamlining client communications in order to resolve federal student loan concerns.

Key Accomplishments:

Administered executive-level knowledge of program functions in order to enroll clients into programs that would remove tax liens and wage garnishments.

Successfully aligned program functions to improve client-level credit scores and to minimize monthly loan payments.

Cultivated relationships with clients during in-depth consultations in order to identify needs and draft solutions.

CAREFREE HEALTH SERVICES, Delray Beach, FL, 2010 – 2011

Customer Care Specialist

Spearheaded all aspects of customer acquisition, account management, and account closing. Identified customers with diabetic supply needs and enrolled clients into mail order campaigns that would better serve their needs.

Key Accomplishments:

Analyzed customer information to qualify customers according to state and national eligibility requirements, maintaining executive-level knowledge of relevant statutes to ensure compliance.

Achieved high-levels of client engagement and client satisfaction through interpersonal communication and outreach.

TEAM MARKETING / EDVANTAGE MARKETING GROUP, Hollywood, FL, 2005 – 2010

Event Manager

Managed day-to-day operations of a cross-functional team of employees while implementing superior customer service. Directed all hiring, training, and organizational efforts for brand ambassadors to foster streamlined communications to the public regarding benefits. Served a diverse clientele, to include: Citibank, American Express, Chase, US Bank, Barclays, Discover, Harley Davidson, Barnes & Noble, BJ’s, Marathon Oil and ESPN.

Key Accomplishments:

Directed assignments for a cross-functional crew of 20 brand ambassadors during Harley Davidson events as well as at several international airports for Barclays bank.

KEYES REALTORS, Boca Raton, FL, 2003 – Present

Sales Representative

Execute best-in-class sales prospecting, client research, and superior customer service, performing in-depth account management to meet and exceed client home needs according to their identified budgets.

Key Accomplishments:

Master local zoning and tax laws in order to familiarize clients with relevant sales information, while staying abreast of financing and funding sources to assist homeowners and sellers with sale efficacy.

Perform competitive analysis to identify optimal pricing structures for properties and to increase sale potential.

CAREER NOTES

Mastered relevant sales, management, and customer services competencies throughout a multi-faceted career, leveraging relevant skill sets to advance through a series of leadership positions.

Customer Care Representative, Life Quality Pharmacy, Delray Beach, FL

Associate Producer / Production Crew, Burson-Marsteller, New York, NY

Production Assistant / Logger, Madison Square Garden Network, New York, NY

EDUCATION

Bachelor of Science, Communications, Syracuse University, Syracuse, NY

Contact this candidate