PRADEEPTHI REDDY ANNAVAJJALA

adcljz@r.postjobfree.com 346-***-****

PROFESSIONAL SUMMARY

•Software Professional with 6+ years of experience monitoring, operating, managing, troubleshooting and restoring services related to production and pre-production.

•Skilled in gathering, defining, analyzing, and documenting business requirements, coordinating vendor support, and creating team specific Agile Scrum processes.

•Proficient in SharePoint Technologies: SharePoint 2016, SharePoint Online, Office 365, PowerApps, Power Automate, SharePoint 2013, SharePoint Designer 2013/2010 with Windows Server 2012/2008 infrastructure.

•Solid communication skills, capable of motivating teams and individuals to maximize levels of productivity.

•Expertise in creating Site Definitions, List Definitions, List Templates, Blogs, List Templates, Content Types, Site Columns, Views, Versioning, Custom Master Pages, Navigation and Features.

•Worked on multiple streams such as Environment Maintenance, Application Buildouts, Patch streamlining, Deployments, Incidents and Defects/Tickets for Class 1 Applications.

•Hands on experience in administration tools like JIRA, CA Rally, BMC IT Connect, TFS, and Incident Management tool.

•Experience on software development life cycle (SDLC) with software development models like JIRA, Agile Scrum Model.

•Experience in using SharePoint Designer 2013 and Power Apps for designing logical workflows.

•Knowledge on programming skills like C, HTML for a better understanding of technical thinking.

•Enthusiastic team-player, self-motivated, experience on technical knowledge to work in a fast-paced and dynamic group environment.

•Experience in creating custom Web Parts and Workflows with SP Designer & Visual Studio and associating them with list items, Content Types and InfoPath Form.

•Extensive experience with Data analysis on Data warehouse system for various reporting systems within an organization.

•Understanding in decision making analysis such as cost-benefit analysis, return on investment, risk-assessment, SWOT analysis, and business intelligence.

•Highly motivated team player with excellent problem solving, team building, judgment and decision-making skills.

•Proficient in using SharePoint for configuration and content management.

•ITIL v3 Foundation certified.

•Created metrics reports using KPI Dashboards, Pivot Tables, Expertise with MS Office Products.

•Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams, MS Visio.

EDUCATION

Northeastern Illinois University, Chicago, Illinois, USA (January 2015 - August 2016)

Master of Science in Computer Science

JNTU Hyderabad, Hyderabad, Telangana, India (September 2007 - April 2011)

Bachelor of Technology in Computer Science

ITIL® Foundation Certified (July 2014)

IT Service Management

TECHNICAL SKILLS

Modeling Tools: ER Studio and MS Visio 2007/2010.

SharePoint Technology: SharePoint 2016/2013/2010, Office 365, SharePoint Online,

SharePoint Designer 2013, Power Apps, Power Automate, InfoPath 2010.

Reporting Tools: Power BI, Cognos

Incident Management Tools: BMC Remedy IT Service Management, Team Foundation Server, Manage Engine Service Desk, Cisco Request Center

Operating System: Windows Server 2003/2008/2012/2016, Windows Vista/8/10, Linux, Ubuntu

Database: Oracle 12c, MS SQL Server 2012, MS Access 2016

Quality Management: Track Wise, JIRA, ALM.

Methodologies/Framework: Agile, Scrum, .NET

Other Tools: CA Rally, Kanban, HP Service Manager, Microsoft Visual Studio 2013/2010

PROFESSIONAL EXPERIENCE

Ford Motor Company, Allen Park, MI Jan 2018 – Jan 2020

Technical Business Analyst

Responsibilities:

•Develop process flows, design specification and other service documentation that addresses integration, consistency and continuity across interfaces of organizations, processes and technologies using MS VISIO.

•Worked on functional requirements within BMC Remedy for Request Management, Incident, Problem, Knowledge, Change, Core Platform and Web services.

•Expertise in BMC Remedy and ITSM Applications Suites along with Smart IT and My IT (Digital Workplace) and Smart Reporting.

•Worked across multiple regions and provide consultation to identify and develop areas of opportunity for future improvements.

•Organized daily stand-up meetings and mentored business and management stakeholders on value proposition of Lean, Agile & Scrum processes.

•Identified process gaps, design new processes for continuous improvement requests to operational consultation and provide champion correction of identified items.

•Facilitated the design of service capabilities in alignment with the functional teams across the organization.

•Creation of SharePoint Wiki Pages for Service Operation Model and maintaining the pages.

•Collaborated with the product owner in backlog management and continuous delivery of features.

•Preparation Test Plans, transforming Business and System Requirements in to high-level test scenarios and test cases and execution.

•Proven ability to deliver business values using the right combination of people, process, and technology while using the Scrum framework as well as other Software Development Life Cycle (SDLC) methodology.

•Migration of Service Operating Model documents and other documentation from GitHub to SharePoint Online and from The Hub to Azure SharePoint.

•Facilitated Scrum ceremonies (daily stand-up meeting, sprint planning, backlog refinement, and retrospective, team demo) using Rally/CA Agile Central.

•Drive continual improvement to meet service level agreements and KPI targets with active use of Consumer driven Six-Sigma methodologies and behaviors.

•Facilitated resolution between vendors, customers, and technicians.

•Executed test cases in different environment- Dev Environment, Test Environment, Production- back up environment.

•Documented Problems, Identified Known Errors, Created Workarounds.

•Ran SQL queries to extract data to be analyzed in Excel, Tableau.

•Project Life cycle with Business Analysis, Project Planning, Workflow, Execution and control with ability to support multiple simultaneous short-term projects.

•Plan and execute test cases for service management tools used for request, incident, change and other processes.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS Access, UML diagrams, Team Foundation Server, Cloud Computing, Agile, Rational Rose, Quick test Professional (QTP), Github, SharePoint 2016, SharePoint Designer.

Michigan Association of School Boards, Lansing, MI Nov 2016 –Dec 2017

Business Systems Analyst

Responsibilities:

•Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments

•Kept projects on schedule by managing deadlines and adjusting work flows as needed.

•Created and configured new projects and worked with departments to maintain existing projects in Team Foundation Server.

•Managing multiple versions of SharePoint environment from SharePoint 2007 – SharePoint 2016 and Sharepoint Online.

•Utilized Manage Engine Service Desk for ticketing and Incident management.

•Requested and coordinated vendor support.

•Identifying which processes or services are moving to the cloud for smooth integration.

•Indicating how to monitor cloud performance and identify personnel responsible for this monitoring.

•Designed and created Site Collection with Lists, Libraries, Workflows utilizing SharePoint Designer and PowerApps.

•Created External Content types of tables and Views with multiple filter parameters from SharePoint Designer.

•Coordinated with team leads to determine needs and how best to implement JIRA within the department.

•Developed trends by monitoring and analyzing incoming calls, problems and support requests.

•Office 365, SharePoint Online, One Drive, and Yammer Administration.

•Effectively managed web services implementations, enhancements as well as testing.

•Enhanced project management processes to accommodate rapidly changing needs.

•Prepared and led meetings between departments.

•Reported developments to Project Manager using spreadsheet reports.

•Established knowledge on strategy and design for successful service planning based on ITIL Winning Strategy.

•Made a very attractive custom form from SharePoint Designer for data entry for External List.

•Reported and analyzed metrics for services to identify improvement opportunities.

•Communicated project plans, statuses, issues and procedures on a regular basis to senior leadership.

•Built projects using JIRA to incorporate Agile methodology as per the requirement.

•Successfully completed diverse projects task on time to meet deadlines of the client through

communication, planning, and decision-making skills.

Environment: JIRA, Manage Engine Service Desk, HP ALM, Agile, Team Foundation Server, Cloud Computing, Office 365, VMware, SharePoint Designer, Project Management, SharePoint Migration Tool, MS Project, Microsoft Visio.

Northeastern Illinois University, Chicago, IL May 2015 – Aug 2016

Graduate Assistant Lead Analyst

Project Description

As an Intern at the University while pursuing my Masters, I worked with the Student Computing Service department for various responsibilities like improving the student dashboard and creating reports.

Responsibilities:

•Generated periodical audit reports for data management using SQL triggers (Toad for Oracle)

•Enhanced the Customer Relationship Management system by negotiating with 6 customers and taking feedback.

•Provided help with initiating and designing a new monthly industry report for sale which yielded a 15% revenue increase

•Filmed and edited videos for the website to inform and educate students about the courses.

•Designed and Created forms in SharePoint Designer and integrated them to workflow

•Involved in planning and migration of content from SharePoint 2013 to SharePoint Online and Office 365.

•Documented project risks, lessons learned and knowledge base articles to increase future project execution efficiencies.

•Used web part connection from SharePoint Designer.

•Utilized MS Project to develop detailed project plans; gather requirements from project stakeholders, developed efficient Work Breakdown Structures and established reasonable milestones.

•Assisted business by designing and building a student dashboard to track the status of courses and assessments.

Environment: Team Foundation Server, Project Management, MS Project, MS Visio, MS Office, SharePoint 2013.

Dell International Services, Hyderabad, India Oct 2012 – Dec 2014

Application Management Analyst (SharePoint)

Responsibilities:

•Provided deliverables tracking and resource utilization report development.

•Implemented a project status reporting schedule to ensure weekly project updates were made.

•Consolidated weekly project status reports and coordinated weekly and monthly project reviews.

•Developed SharePoint training documents.

•Documented the changes required in design, raised issues and did impact analysis on system design and delivery using MS Excel, MS Office.

•Used SP Designer, Rich Theming, and custom site definition for customizing the SharePoint Intranet portal.

•Used the Sharegate SharePoint Migration tool to migrate partial contents to new hardware, software, and different farm configurations to re-organize and re-template content to support a new SharePoint 2010 taxonomy.

•Interacted with business users to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Functional Requirement Document (FRD) and Software Requirement Specification (SRS) across the deliverables of a project.

• Implemented Wiki and Blogs for informal team collaboration.

•Involved in design, development and testing of sites with SP2010 capabilities.

•Created team specific agile process flow in JIRA to move tasks from one activity to another.

•Raised upgrade issues with Jira support team and followed on the workaround as per the bug fixes resolutions.

•Created Complex workflow logics from SharePoint Designer and InfoPath, which sends email to various departments and flow back and forth as per the requirement.

•Submit request for implementation to various groups who participate in release.

•Performed Risk Analysis to identify business critical and high-risk areas of the project.

•Made an Overtime Request Form by using InfoPath 2010 and attached Custom workflow made by using SharePoint Designer.

•Used Confluence for managing resources across organization and JIRA for drafting user stories and tracking sprint.

•Worked on multiple streams such as Environment Maintenance, Application Build-outs, Patch streamlining, Deployments, Incidents and Defects/Tickets for Class 1 Applications.

Environment: PowerShell, SharePoint, SharePoint Designer 2010 JIRA, Team Foundation Server, Github, HP Service Center.

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