Profile:

** ***** ** ********** ******* in customer service related industry such as claims, office assistant and retail

Experienced claims adjuster with almost 10 years of experience evaluating and setting claims so have strong evaluative and time management techniques

Front line and support administration in a very busy office setting

Dealt with all sorts of customers in complex and difficult situations

Demonstrated ability to follow strict guidelines and procedures while seeking creative solutions

Relevant Experiences:

2019 Dec - Hub International

2018 Sept – Insurance Corporation of British Columbia, North Vancouver, BC

2019 March CSA

2018 – Investors Group

Jan-June Administrative Assistant

Support the consultant

Dealing with client inquiries and organizing the consultant

2016- Lonely Toast

Present Owner and Operator

Interest in cooking and creating unique jams that I sell in farmers markets

Build relationships with customers and farmer market vendors

Overall business process from registration and record keeping for the various events

1991-2008 Insurance Corporation of British Columbia, North Vancouver, BC

1999-2008 Claims Adjuster

Assessed and evaluated claims by research and analytical procedures

Through active listening, appreciate customer concerns and explain corporate procedures and assessments

Provided unfavourable news to customers and seek positive outcomes

Demonstrated efficiency as was able to maintain a solid intake of files but at the same times, dealing with issues so that there was no backlog of files

Decision making and justification of results with minimal supervision

Established interviewing and questioning techniques during in person dialogue and statement taking

Caseload of files was always kept to a bare minimum

Consistent favorable evaluations and reviews on work

Relevant Experiences Continued:

1991-1999 Office Assistant II and III

Experienced at all lines of Office Assistant work. Was adaptable and able to pick up responsibilities for all areas of Office Assistant related work

Supported staff so their work was more effective and efficient

Acted as lead hand position during managers absence

Involved in a considerable amount of training of co-workers in the Office Assistant field

Continually accepted challenges and able to multitask responsibilities

Consistently achieved favorable evaluations during performance reviews

1990-1991 Sears Canada, Capilano Mall, North Vancouver, BC

Customer Service Representative

Provided courteous customer service in a retail setting

Maintained an organized and tidy work area

Successfully handled customer inquiries with tact and politeness

Education:

2015 Oxford University, England

Online course in Hinduism

Certificate of completion

1999-2002 Claims Adjuster Training Program

Successfully completed all in house training

Certificate of completion

1985-1988 Capilano University, North Vancouver, BC

General academic program

References available upon request

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