Manager Customer Service
Resume:
SAIDDY HABUMUGISHA
Contact Mobile +250*********
E-mail: ********@*****.***
Kigali,Nyrugenge,Nyarugenge
Agatare,uburezi
Personal Details:
Date of Birth: 1st July 1989
Marital Status: Married
Nationality: Rwandan
EDUCATION HISTORY
-HIGHER EDUCATION: National university of Rwanda in Development 2010-2014 Studies. Bachelor degree
SECONDARY: College Inyemeramihogo 2002-2008 certificate
PROFESSIONAL QUALIFICATIONS
Diploma in Development studies
MS Microsoft Certificate
Micros and opera
QUALIFICATIONS HIGHLIGHTS.
Excellent organizational, analytical and interpersonal skills.
Interact with customers on a personal level providing exemplary customer service
Committed to providing excellent customer service.
Proven ability to manage with consistent results.
Excellent analytical and interpersonal skills have enhanced my success at managing people in busy operations departments.
Extensive administrative experience coupled with excellent organizational skills and ability to multi task effectively is an integral part of my management style.
Hobbies:
Football, Charity work and Reading.
Training Done:
Housekeeping and Laundry.
Lobster ink in housekeeping 1 on 03, April, 2014
Lobster ink in professional housekeeping on 01, September, 2014
Exposure of 2 weeks in Kampala Serena Hotels from 3rd to 15th, August 2015
Key professional services.
Security and safety
Training in Customer service
First Aid
Career Objective
To work in a progressive organization where my skills will be utilized and developed while contributing to the growth of the organization and hence advancing myself.
WORK EXPERIENCE
Pyramid Continental Hotel Juba
Head of Laundry and Linen Department from December 2018 to date.
Head of laundry and linen department
Reporting to the General Manager, responsibilities and essential job functions include but are not limited,
Developing and putting into operation the current system and technical advancement in the field of Laundry operations.
Formulating washing formula for stained loads.
Ensuring the washing of linen and uniform as per standard.
Maintenance and upkeep of all laundry equipment.
Co-ordinating with the Engineering Department about their routine maintenance of the equipment.
Preparing Annual Laundry Budget.
Develop new methods for increasing laundry efficiency.
Coordinate with the maintenance team for outstanding repairs of machinery.
Overall controlling and supervision of the Department.
Training and coordination with supporting Departments.
Record and monitor laundry cost.
Make reports and recommendations when required.
Oversee the laundry equipment preventive maintenance program.
Approve distribution of linen to guestrooms and food and beverage department areas.
Direct all Laundry staff.
Approve the Laundry staff duty roster.
Organizing training for the staff.
Hire and train new laundry staffs.
Experience in team management.
Should be familiar with computers and hotel applications.
Plan and judge for uniform replacement.
To ensure the uniform room inspects all uniforms daily for replacement and damage.
Provide other duties and services as assigned by the Executive housekeeper.
Conduct weekly departmental meetings with supervisors.
MARROIT KIGALI FROM JUNE 2018 TO November 2018
POSITION LAUNDRY MANAGER
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited,
As a Laundry Manager, I was responsible to ensure that laundry service, required by our guest met on time and with the highest possible standards, whereby my role included key responsibilities .
Developing and putting into operation the current system and technical advancement in the field of Laundry operations.
Formulating washing formula for stained loads.
Ensuring the washing of linen and uniform as per standard.
Maintenance and upkeep of all laundry equipment.
Co-ordinating with the Engineering Department about their routine maintenance of the equipment.
Preparing Annual Laundry Budget.
Develop new methods for increasing laundry efficiency.
Coordinate with the maintenance team for outstanding repairs of machinery.
Overall controlling and supervision of the Department.
Training and coordination with supporting Departments.
Record and monitor laundry cost.
Make reports and recommendations when required.
Oversee the laundry equipment preventive maintenance program.
Approve distribution of linen to guestrooms and food and beverage department areas.
Direct all Laundry staff.
Approve the Laundry staff duty roster.
Organizing training for the staff.
Hire and train new laundry staffs.
Plan and judge for uniform replacement.
To ensure the uniform room inspects all uniforms daily for replacement and damage.
Provide other duties and services as assigned by the Executive housekeeper.
Conduct weekly departmental meetings with supervisors
RADISSONBLU KIGALI-June 2016 to June 2018
POSITION: LAUNDRY Manager
DUTIES AND RESPONSIBILITIES:
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
Developing and putting into operation the current system and technical advancement in the field of Laundry operations.
Formulating washing formula for stained loads.
Ensuring the washing of linen and uniform as per standard.
Maintenance and upkeep of all laundry equipment.
Co-ordinating with the Engineering Department about their routine maintenance of the equipment.
Preparing Annual Laundry Budget.
Develop new methods for increasing laundry efficiency.
Coordinate with the maintenance team for outstanding repairs of machinery.
Overall controlling and supervision of the Department.
Training and coordination with supporting Departments.
Record and monitor laundry cost.
Make reports and recommendations when required.
Oversee the laundry equipment preventive maintenance program.
Approve distribution of linen to guestrooms and food and beverage department areas.
Direct all Laundry staff.
Approve the Laundry staff duty roster.
Organizing training for the staff.
Hire and train new laundry staffs.
Plan and judge for uniform replacement.
To ensure the uniform room inspects all uniforms daily for replacement and damage.
Provide other duties and services as assigned by the Executive housekeeper.
Conduct weekly departmental meetings with supervisors
KIGALI SERENA HOTELS KIGALI FROM SEPTEMBER 2009 - TO JUNE 2016
POSITION: LAUNDRY SUPERVISOR
Reporting to Laundry Manager, responsibilities and essential job functions include but are not limited,
As a Laundry Supervisor I am responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as:
•Assist Laundry Manager in enforcing policies, procedures, rules and regulations as per hotel standards
•Supervise and monitor the performance of the laundry employees in order to maintain established standards and provide efficient service to the guests
•Responsible for proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed
•Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area
•Follow up with engineering department on preventive maintenance and repair orders
•Check daily production according to priorities and assist in the activities of the maker
•Counter checks that all items processed are spotlessly clean as per hotel standards and guest satisfaction
•Ensure that laundry employees are knowledgeable about hotel services and facilities
LAICO UMUBANO KIGALI
POSITION: LAUNDRY ATTENDANT FEBRUARY 2008-SEPTEMBER2009
DUTIES AND RESPONSIBILITIES:
Ensure that the linen and uniforms are neatly and systematically arranged and stacked.
Receives, sorts and double checks conditions of all linen and uniforms, records all outgoing and incoming from the laundry thoroughly before storing and issuing.
Separates linen or uniforms that need repair and / or special treatment and forward it to the tailor and/or Laundry Manager for immediate action.
Make available equipment/cleaning materials generally required for effective output.
Ensure high standard of cleanliness the Linen and Uniform Department.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
Machine operator
Valet attendant and dry-cleaning attendant
Places linen and uniforms in containers for transport to laundry.
Sort's items and counts and records number of items soiled.
Sends torn articles to the seamstress for repair.
Stores laundered linen and uniforms on shelves after verifying numbers and types of articles.
Issues linen and uniforms, which are both to be exchanges on a clean-for-soiled basis only.
Counts and records linen to fill requisition.
Check periodically the condition of hotel linen and uniform.
Periodic inventories of linen and uniform.
Attending to the assignment given by the supervisor by first arranging the area where I work.
Make sure the service area is clean and neat.
Solving problem which arise in laundry and linen section
References personals
1. PAMELA OMONDI MULAMBULA
Executive Housekeeper.
Radissonblu Kigali
Contact No +250*********
Email: ******.*********@***********.***
2. Mariam MUKARUGWIZA
Executive Housekeeper
LAICO Umubano Kigali.
Contact No +250*********
Email: *********.***********@************.**
3. Millicent MWANGI
Executive Housekeeper
SERENA Hotels
Contact No +250*********
Email:*******@******.**.**
4. Billy Ochieng
Executive Housekeeper
Marriot Kigali
Contact No +250*********
Email: *****.*.*******@*******.***
I declare that the information provided above are true and correct to the best of my knowledge.
Done at Kigali.
Saiddy HABUMUGISHA.
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