Customer Service Desktop Support

George Martinez

Email: adclhe@r.postjobfree.com Phone: 714-***-****

PROFESSIONAL SUMMARY

Seasoned professional with extensive high-end retail experience. Self-motivated, efficient, and charismatic individual dedicated to obtaining customer satisfaction and recognized for thinking outside the box,. Excellent relationship-builder, and strategic in mediating conflicts with strong interpersonal skills, to promote team cohesion. Focused on achieving results for long term success.

EDUCATION

June 2019 Associate of Science: Business Administration

Associate of Arts: Liberal Arts

Santa Ana College- Santa Ana, CA

June 2017 High School Diploma

Foothill High School- Santa Ana, CA

WORK SUMMARY

January 2017- Current Sales Associate, Zara Beverly Hills/Costa Mesa, CA

Provide exemplary customer service and assistance

Maintain merchandise presentation and ensure standards throughout the store in accordance with standards of company

Multi task and handle different roles needed to keep Sales floor running; Assist and communicate with management on best product placement and adapt to store’s market and buyer

Execute sales floor moves based on two-week seasonal changes, business needs and trends, while taking internal and external conditions with commercial and product decisions

Determine best response to effectively and appropriately deal with prolific clientele and their rate of return

Be able to fluidly use Microsoft products such as MS Word and Excel

Demonstrate strong oral and written communication as an example for onboarding new hires

Have exceptional phone skills and communication

Evaluate importance of incoming tasks and be able to prioritize and complete them in a timely manner

June 2016-November 2016 Sales Associate, Lands’ End Inc. Costa Mesa, CA

Provide customer service and assistance both in person and on phone

Maintain merchandise flow, filling and presentation standards throughout store; demonstrate ability to be meticulous about details of store presentation

Ability to multi-task and work with other members to complete tasks in a timely manner and work to meet the team’s goals

REFERENCES

[Available upon request]

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