Customer Service Sales
Resume:
YVONNE WILEMON
EXPERIENCE
Concierge Kessler Collection 10/18 - Present
Exists as a resource to enhance the guest’s experience in Savannah by offering guidance and advice on what to do, see and eat while in town. Offers information about nearby locations, transportation, storing luggage, making dinner reservations, and running errands - everything from the casual visitor to brides, and group travelers. Manages the Cooking School enrollment and works closely with the Chef to schedule and promote classes. Performs other duties as needed to ensure high guest satisfaction.
Personal Sabbatical 1/18 – 9/18
Campaign Cord Gulfstream 6/14 – 12/17
Channel management for sales supportive creative projects. Managed workflow of a team of 6 designers with a CRM system. Primary point of contact for the department company-wide. Heavy emphasis on deadlines, accuracy and an adherence to branding.
Account Cord DXM Marketing 9/12 – 6/14
Project management of a wide variety of projects, including direct mail, list mgmt., print production. Heavy customer service interaction. VIP event planning, both local & out of state.
Traffic Mgr. SCAD 4/09 – 8/12
Channel management for a wide range of creative projects. Built and deployed an online CRM system to track approval of projects campus-wide. Oversaw a team of designers, assisting with the assignment and completion of projects in a timely manner.
Group Sales Mgr. Marriott 4/06 – 1/09
Booked convention and corporate groups into the hotel. Negotiated mutually beneficial contracts and event planned local visits to the market that included hotel tours and local attractions.
EXPERIENCE
Guest Relations Kennwood Inn & Spa 5/05 – 4/06
Checked guests in and out. Sold rooms and spa packages. Heavy emphasis on customer service and providing a 5-star experience at this high end boutique hotel.
Production Cord DDB SF 2/02 – 5/05
Watched over the department’s workflow, making sure accurate timing and scheduling were maintained. Managed the in-house editorial suite, kept a roster of freelance talent and properly billed for its use. Single point of contact for outside vendors
Account Mgr. DDB SF 1/99 – 2/02
Worked with Brand Managers to create strategic focus for packaged goods brands. Made sure all work produced stayed on strategy across production of Print, TV and Radio advertising. Actively maintained budgets and competitive library.
Account Mgr. Jamison Cawdrey Adv. 1/98 – 1/99
Worked primarily on business-to-business accounts with an emphasis on media planning, as well as in-store/point of purchase and technology accounts.
Sales Ast. USA TODAY 7/96 – 1/98
Worked with a team of 3 salesmen to book ads into the paper, reserved space and ensured creative was submitted. Assisted the corp. event planner in D.C. to produce local media appreciation events. Tracked sales revenue and managed the day-to-day office details.
SKILLS
Event Planning
Customer Service
Account Management
Project Coordination
Marketing & Promotion
Task Mastery
CONTACT
adclfy@r.postjobfree.com
378 Stonebridge Circle
Savannah GA, 31419
EDUCATION
B.A. Advertising May 1996
Pepperdine University
ACCOLADES
V.P. Excellence Award for
Outstanding Service
2012 SCAD
Nominated for Employee of the Year 2019 Mansion on Forsyth Park
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