Customer Service Technician

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NATHAN MYLES

*************@*****.*** / C: 678-***-****

Loganville, GA 30052

SUMMARY

Knowledgeable Network Routing Tech bringing over 20 years' experience in trouble call resolution, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement. SKILLS

• Team communication

• Securing networks

• Troubleshooting and testing

• Administering training

• Telecommunications equipment knowledge

• Administering networks

• Maintaining file systems

• Effective team leader

EXPERIENCE

Network Technician Voice / CenturyLink (fmr Level3 & Global Crossing) - Norcross, GA 04/1999 - 03/2019 Provisioned voice based VOIP circuits/trunk groups using Cisco switches over the Sonus GUI interface.

• Successfully led hundreds of key projects including new voice VOIP switch installations, upgrades and decommissions. Also provisioned, Alcatel DEX, Lucent 5ESS and Nortel DMS using DS0, DS1 and DS3, dedicated VOIP based WebEX conferencing trunk groups.

• Routinely inspected and troubleshot VOIP, DEX and DMS switching equipment and the voice based trunks riding each platform for preventive and emergency maintenance needs.

• Coordinated with outside vendors to recommend proper connectivity and prepared network for countless large trunk group installations and performed as lead with other internal personnel on complex repairs when outages occurred.

• Provided documented written and verbal technical training over Polycom bridges to Tech I level personnel to ensure seamless methods and ensure reliability in provisioning of VOIP, DEX and DMS voice based trunk groups. Cryptologic Technician / US Navy - Coronado, CA 06/1995 - 06/1999

• Developed and employed security measures to maintain safe networks and devices.

• Employed dedicated equipment to test security and signal strength of networks, servers and equipment.

• Documented notes of work assignments for reports.

• Protected privacy by keeping confidential information secret.

• Led diverse training simulations to prepare teams for combat and emergency situations. EDUCATION AND TRAINING

Infosec - Online Expected in 07/2020

CompTIA A+

Barney Fletcher - Atlanta, GA 06/2019

Licenced Real Estate Agent: Real Estate

National Cryptologic School - Pensacola, FL 04/1996 Granted Security Clearance/access

Pershing High School - Detroit, MI 06/1995

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High School Diploma

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