Sales Representative Customer Service
Resume:
JULIET LUNSFORD-SCHULER
Alexandria, LA
adcle0@r.postjobfree.com
Authorized to work in the US for any employer
Inside Sales Representative I
Ferguson Enterprises, Inc. - Hampton, VA
March 2019 to February 2020
• Answer incoming calls from wholesale distributors
• Facilitating the order entry process
• Processing returns for customers
• Initiate freight claim process
• CRM entering, using and logging process
• Learn updated product information from vendors (Kohler, Delta, Moen, Hansgrohe, American Standard, Grohe)
• Provide assistance in checking order status and tracking shipments
• Providing world class customer service via phone and email
• Initiating delivery with end-customers
• Explain product information to customers
• Daily and weekly follow ups on orders and issues
• Work from home when necessary (laptops & soft phones provided) Manager
Sunday’s Sun Spa Shop - Hampton, VA
May 2018 to March 2019
• Selling products
• Selling memberships
• Explaining & enforcing contract with clients
• Checking clients in
• Answering phones
• Salon Touch computer systems
• Making schedules
• Monitoring employee impact & adjusting to suit business for that week
• Attending weekly Tuesday meetings
• Interviewing, hiring and training
J
WORK EXPERIENCE
• Entering all income into excel / Checks that all money is on
• Taking cash deposit to the bank
Associate in Business Administrarion
Thomas Nelson Community College - Hampton, VA
August 2017 to May 2021
High school diploma in Diploma
Tabb High School - Yorktown, VA
June 2017
Customer Service
Daxko Operations
Layaway
Operations
Scheduling
Training
Inventory Management
Microsoft Word
CRM Software (1 year)
Remote Access Software (1 year)
Workforce Management (1 year)
B2B
Call Center
Cold Calling
Selling
Quota
Telemarketing
EDUCATION
SKILLS
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