ANITA M. GOTH

**** **** ****** * #*** 763-***-****

St Cloud, MN 56303 adclcg@r.postjobfree.com

PROFESSIONAL PROFILE

Experienced Customer Service Specialist: provide information, solutions and relevant details to customers in a professional and courteous manner.

Administrative Assistant with 10+ years of experience providing excellent support for office and executive staff.

Organization: Adept at appointment and meeting scheduling, expense reporting, petty cash tracking and resolution, agenda preparation, meeting minute transcription and distribution; travel arrangements and logistics, drafting correspondence, data entry.

Problem-solver: Possess strong problem-solving and prioritization skills

Achievement: At St Joseph Church, identified wide variables in water softener salt consumption and water usage leading to replacement of water meter by the city.

SKILLS

Mastery of Microsoft Office Suite: Word, Excel, Outlook, Publisher, and PowerPoint

WPM 65, transcription and site reading

Meeting minutes and transcription; policy & procedure review

Ensure and maintain confidentiality of all communications and documents

Excellent knowledge of office equipment including printers, fax, scanners, projectors, etc.

Notary Public – expires January 2020

RELEVANT EXPERIENCE

Rejuv Medical, Waite Park, MN May 2018 to Present

Patient Care Coordinator, full-time Jamie Jordan, Manager

Schedule appointments for clinic and physical therapy maintaining confidentiality, answer phone calls and send appropriate messages to medical assistants via established processes and procedures, maintain work space and front desk check list to ensure adequate supplies and cleanliness of area; monitor incoming faxes for referrals and schedule appropriately following established procedures; greet and welcome patients and gym clients, process retail sales; monitor incoming inquiries and refer to appropriate staff as needed.

Edgewood Sartell, Sartell, MN October 2015 to April 2018

Business Office Director, full-time Ross Huttunen, Regional VP

Accounts Receivable, track and code Accounts Payable; interviewing and new hire processing and general orientation including HIPAA; staff scheduling; new resident enrollment; employee attendance tracking and timecard processing; assist with resident and family needs when appropriate; order office supplies and maintain budget; receive and distribute resident and business package deliveries; maintain employee files; other duties as assigned or required.

Church of St Joseph, Waite Park, MN May 2013 to November 2015

Church Secretary, part-time Rev. Mark Innocenti, Pastor

Customer service representative for all church and parishioner needs, scheduling meetings, appointments, volunteer schedules

Maintain parish records, church calendar for Masses and facilities and parishioner contributions

Account tracking and invoice payments; Designs flyers and materials for parishioner information

Order supplies and materials from established vendors, research new vendors as needed

Key Accomplishments:

Implement software for scheduling volunteer ministries

Developed procedure/process manual for office tasks and parish information.

Gathered data, photos, memorabilia to assist with planning centennial celebration of the parish.

St. Cloud Hospital, St. Cloud, MN November 2012 to March 2013

Medical Transcriptionist; part-time

Transcribe and review medical documents as dictated by providers following established procedures.

St Joseph’s Area Health Services, Park Rapids, MN April 2012 to October 2012

Rehab Coordinator / Aide – schedule patient appointments, maintain patient demographic and insurance information in computer database, collect co-pays, maintain patient rehab record, clean and sanitize treatment rooms as needed, maintain patient confidentiality.

Buffalo Hospital, Buffalo, MN November 2002 to September 2011

Medical Staff Coordinator – Quality Department

Support quality management, Chief of Staff and Director of Medical Affairs

Application/Reapplication credentialing and quality files for 250+ medical and allied health professionals

Key Accomplishments:

Complete reorganization of confidential medical staff credentialing and quality files;

Updated allied health and medical specialty privilege forms to reflect current scope and practice.

Administrative Assistant Staffing Specialist – Quality Department

Support of Patient Care Managers, Medical Executive Committee and Quality Department

Lead Transcriptionist – Health Information Management

Transcribed hospital dictation including radiology, admit and preop H&Ps, operative reports, consultations, emergency room notes and discharge summaries.

Key Accomplishments:

Coordinate quality review of transcribed reports maintaining 98% accuracy;

Developed procedures as warranted for new equipment/ policy review/development/editing as needed;

EDUCATION

High School Graduate

Anoka Area Technical Institute – Medical Secretary Program – Certificate of Completion

VOLUNTEER EXPERIENCE

Area Coordinator - Central MN Koinonia, a retreat experience through St. Cloud Diocese; Jun 2015 – Oct 2019

Board Member and Secretary 2007-2015

Parish Council Member and Secretary – St. Michael Catholic Church, St. Michael, MN, 2009-2011

Stewardship Council Member and Secretary– St. Michael Catholic Church, St. Michael, MN, 2009-2011

REFERENCES

Dorine Reiter, Psy. D., L.P., VA Medical Center, St. Cloud, MN 320-***-****

Fr. Mark Innocenti, Pastor, St. Andrews, Elk River, MN 763-***-****

Jackie Leveille, VA Medical Center, Minneapolis, MN, retired 218-***-****

Dec 2019

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