Manager Executive Assistant
Resume:
ELIZABETH RAMOS-HUNTER
PO Box 163-Maynooth PO
Maynooth, ON K0L 2S0
Profession Objective: To obtain a challenging position with a progressive company with a vision for the future.
Professional Strengths
Dedicated professional attitude, committed to getting the job done.
Exceptional computer skills.
Excellent communication and interpersonal skills.
Strong team player; strong leadership skills.
Very dependable and reliable.
PROFESSIONAL EXPERIENCE
Service Coordinator/Manager
Ostaco Windows and Doors
January 5, 2015-July 2019
Resolved all service issues with dealers and manufacturers’.
Coordinated all service calls with customers and technicians.
Ensured all required parts were readily available.
Exceptional ability to resolve customer’s concerns in a timely manner.
Customer Relations Manager
Caplan’s Appliances
Dec 2007 to January 2015
Resolved customer’s and technician’s complaints with equal ease and respect.
Developed strong pattern of repeat sales and client loyalty; provided accurate and honest product information and helped in assessing client’s needs.
Served as liaison between manufacturers and customers in the appliance industry.
Resolved wide range of customer problems, applying diplomacy and assertiveness to: delivery delays, costing problems and product satisfaction.
Team leader regarding manufacturer and supplier returns, scheduling replacement of product in customer’s home and arranged for un-installation and reinstallation of product.
Managed two full-time and two part-time administration staff.
Customer Relations Manager/Service Manager
Appliance Canada
2002 to Dec 2007
Maintained control of the situation by asking questions to elicit positive response.
Skillfully closed sales by gaining agreement on the benefits of the product.
Participated in sales and product training for outdoor advertising.
Generated weekly reports to determine back order status for a large customer base.
Managed and trained a staff of nine for a large appliance wholesaler.
Handled all builder deficiencies, ensured all damaged products were replaced or repaired.
Advised clients on options available to meet a wide variety of customer needs.
Executive Assistant
Factory Appliance
1998 to 2002
Exceptional ability to quickly master new software and apply my full range of capabilities.
Handled all incoming/outgoing parts and service issues for Factory Appliance.
Established highly effective relationships with technicians and customers.
Basic technical knowledge of all appliances.
PROFESSIONAL DEVELOPMENT AND EDUCATION
WHMIS 2019, Health and Safety Training
First Aid/CPR training – 2016-2019
13 Step strategic sales process – coaching – telephone techniques-2002
Strategic Coaching Course – 2001
Aim to Please – Maytag course – 2000
N.P.I.E.C. Instruction to UNIX course – 1996
Graduated with Medical Office Assistant Diploma at Heritage College – 1994
Leadership Training – 1995
REFERENCES
Mr. Chris Gostkowski
Total Appliance - Owner
Marla Toulis, CGA
Controller
Everold Japp
Home Appliance – Service Manager/Owner
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