Education and Certifications:

Bachelor’s Degree in Engineering.

CSP (Certified Scrum Professional); Scaled Agilist;

CSM (Certified Scrum Master); PgMP from Project Management Institute

PRINCE2 Practitioner; Certified in Leadership Development Program;

Salesforce.com Admin (trailhead); Certified in Risk-Driven Software Testing (CRDST);

Career Summary:

Senior Leader with extensive expertise in the strategic planning, delivery and implementation of complex, large-scale, software development programs. Scaled Agilist, Certified PgMP professional and Certified Scrum Professional, experienced in budgeting, managing multi-disciplinary and multi-cultural teams, and delivering compliance, budget and time-sensitive driven projects. Extensive Retail and health care background with Medicare / Medicaid, Banking, Educational Institutions, Automotive, Aerospace, Utilities, Food and Beverage, R&D and CPG. Strong technology skills and leader with ability to partner with business and technology customers to lead transformational change and apply innovative solutions.

Over 10+ Years as Program / Project Manager and 5+ years as Scrum Master/Scrum Coach in Scrum, SAFe & Kanban framework in Software Industry with a proven track record of work experience in successfully managing teams and delivering domestic / international programs / projects from initiation to closure through various software development life cycle stages using methodologies likes Waterfall and Agile.

Agile/Scrum Skills

Experienced in Agile/Scrum coaching and training to the team and successfully transformed Large / Small Scale Waterfall Initiatives to Agile

Experienced Scrum Master using Agile Principles and in conducting Scrum ceremonies.

Experienced Scrum Coach in implementation of Agile Methodologies like Scrum, SAFe, Kanban, XP and TDD

Experienced in Agile Roadmap planning, Release planning, Resource planning and Team Building.

Experienced in conducting Agile Program Increment (PI) planning.

Experienced in identifying dependencies, tracking, driving continuous improvement, Continuous Integration and Deployment owning and ensuring all documentations are as per agile process.

Effective Scrum Master in continuous improvement and implemented the art of getting and doing twice the work in half the time. Also, a valuable member of Scrum Alliance by regularly contributing back.

Work with the Management and PO to develop high-level estimates for capacity and strategic planning.

Expert in negotiation of capacity and prioritization of the user stories working with product owner.

Expert in managing sprint milestones and driving resolution for responsibilities owned by developers, testers, DevOps and BAs.

Art of executing using Scrumban methodology for the team that are in continuous releases.

Experienced in capturing of story-level data, data analysis, dependencies and acceptance criteria to fulfil the definition of done along with Definition of fun.

Experienced in conducting Team Building, Agile Games activities and conducting Retro in fun way.

Experienced in web-based product development using Salesforce.com CRM, ERP, COTS package and cloud based technologies

Program / Project Management Skills

Strong PM experience on Software Application Development Life Cycle (SDLC) and Infrastructure.

Exceptional organizational skills including time management, conducting meeting and providing status/dashboard at various levels of stakeholders with appropriate control over the audience.

Excellent written and oral communication skills to provide right status to Executive or Senior Management.

Expert in following the Initiate, Project Plan, Execution, Monitoring & Control and closure phases.

Set & drive program objectives, derive cost/benefit analysis and recommend solution.

Strong Business Analysis experience and requirement gathering experience.

Develop and implementing strategy document and plans for Programs and Projects.

Create, review and submit project/program proposals (RFI and RFP) and presentation of proposal

Ensure qualities of deliverables are maintained by following Quality Assurance and Testing process. Release Management are followed and ensured on-time delivery.

Work with business and technical Project Managers to integrate various systems and deliver program.

Strong Financial management skills, request funding and provide updates to Management.

Develop and manage program governance including executive steering committee and sponsor meetings.

Lead and/or participate in procurement process, including vendor contract negotiations.

Experienced in handling Acquisition and Merger and transitioning of the projects

Experienced in Infrastructure projects for enterprise wide applications

Manage conflicts, negotiations and build relationships with teams, vendors and clients.

Develop and execute Enterprise software systems transition and sustainment plan.

Lead change management and defect management activities and ensure quality deliverables.

Identify and develop contingency plans to mitigate risks and issues. Escalate appropriately when required.

Take responsibility for benefits realization as well as meeting milestone and budget targets.

Drive onsite and offshore execution using Global Delivery Model (Multi-location consulting).

Professional Experience:

Further (www.hellofurther.com) Oct 2019- Till Date

Program: HSA/FSA/HRA application

Role: Salesforce Release Manager / Scrum Coach

Responsibilities:

Defined and implemented a standardized deployment process that delivers patches, minor enhancements and major releases

Developed a detailed Release Management Strategy for Salesforce projects and built the efficiency in deployment process.

Developed the environment architecture to manage and cater to the need of the development and admin team as per DevOps requirement.

Defined and managed the change control process for development, where quality is ensured in a fast-paced environment.

Managing multiple Salesforce implementations and working with Sales Cloud, Service Cloud, Conga and Marketo Cloud.

Accountable for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.

Facilitate release activities across all Salesforce Development and Administrator teams.

Work with Salesforce Development Teams to maintain allowed Test coverage in salesforce and resolve all the Deployment errors.

Monitor all Salesforce Sandboxes for release process / creating and synchronizing sandbox metadata and appropriate data sets from Development through SIT, UAT and Production

Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams

Coached teams through Scrum ceremonies including: Sprint Planning, User Stories estimation Backlog Refinement, Sprint Demo, Sprint Retrospective, and Daily Stand-up

Perform as primary liaison between IT and internal & external Audit teams to provide any and all information requests.

Implemented DevOps Strategy by integrating Gearset with Bitbucket, Jenkins and JIRA for CI/CD.

Facilitate Release-level Demonstrations to Stakeholders and Go/No-Go meetings.

Achievements:

As an Agile/Scrum Coach (Beyond my job duty) designed and revamped the Organization level process improvement in JIRA workflow for Further to improve business results.

Coached and Mentored the team on Agile methodology.

Technologies: Salesforce.com, Gearset, Ownbackup, JIRA, Confluence, SharePoint, MS Visio and Office.

Bestbuy (www.bestbuy.com) Jul 2018- Sep 2019

Program: Bestbuy.com applications

Role: Agile Program Manager / Scrum Coach

Responsibilities:

Project Management by leading strategic Release Planning and tactical Iteration Planning sessions.

Set & drive the Program Objectives, derive cost/benefit analysis and recommend a solution as per the Project Management Office (PMO).

Develop integrated baseline project plans by applying estimation models, identifying resources and skills required. Documenting estimation assumptions, refining plans and managing performance against them.

Analyse and coordinate business activities and operational resources for various large Information. Technology projects using the Kanban and Scrum Framework.

Capture and track program metrics and perform analysis.

Created and conducted training courses for Scrum Masters and teams related to agile best practices.

Interact extensively with the business team in identifying upcoming features and providing reports

Complete and provide a Financial Estimate for all projects assigned, using the Solution Architecture Board (SAB) and Technical Architecture Board (TAB).

Present the completed Financial Estimates to the IT Review Board (ITRB), to gain funding approval.

Led multiple teams driving agile implementations from initiation (pre-sprinting) to completion

Engage Product Owners and Stakeholders for the success of the Sprint and in removing any hurdles.

Provide Release Forecasting & associated Execution Plans for timely releases.

Manage the infrastructure requirements for assigned projects.

Review the Software System Architecture with the team, via workshops, to complete technical and functional requirement writing.

Remove Impediments by conducting Root Cause Analysis with an emphasis on a Long-Term Solution.

Facilitated sprint ceremonies, JAR sessions and JAD sessions

Ensure Back and Front End (User Experience) Codes reviews meet the standards of the Enterprise.

Review Team Velocity on a frequent basis and to ensure continuous improvements.

Facilitate Release-level Demonstrations to Stakeholders and Go/No-Go meetings.

Achievement:

As an Agile/Scrum Coach converted the Whiteboard Kanban dashboard to online JIRA Kanban dashboard.

Coached and Mentored the team on Agile methodology. Conducted various training sessions for POs, BAs, QAs, Devs and Business leaders

Technologies: Java, XML, SharePoint, REST API, SOAPUI, Jenkins, Git, JIRA, Confluence, PPM, MS Visio and Office.

US Bank (www.usbank.com) Nov 2017- Jun 2018

Program: OmniChannel CXC Phase 3 (Zelle Fraud Enhancement)

Role: Sr. Scrum Master/Coach

Responsibilities:

Successfully transitioned the backend development program from traditional waterfall to Agile methodology. It was the first such transition for US Bank.

Lead strategic Release/Roadmap Planning and tactical Iteration Planning sessions.

Communicated and presented weekly updates to stakeholders and program managers

Coordinated software development with product and marketing groups to ensure feature release based on consumer requirements.

Coached teams through Scrum ceremonies including: Sprint Planning, User Stories estimation Backlog Refinement, Sprint Demo, Sprint Retrospective, and Daily Stand-up

Analysing and performing forecast for projects and resources and reviewing/modifying on a weekly basis

Review the Software System Architecture with the team. Create the technical and functional requirement through workshops

Ensure the Backend Web services API code are reviewed to meet the standards of the enterprise.

Review and audit the User Experience code (UI Graphics) are meeting the industry standards

Responsible for consulting to Information Technology and business management on applying technology to business opportunities, planning, and implementation of cross-functional applications.

Identifying dependencies across the team, tracking, drive continuous improvement, Continuous Integration and Delivery owning and ensuring all documentations are as per agile process

Removing Impediments and guiding the team in impediment removal. Emphasis on Long Term Solution and Root Cause Analysis for recurring impediments

Reviewing and approving test plans in HP ALM Quality Centre tool for various components

Analysing and coordinating business activities and operational resources for various large Information Technology projects using Agile and Scrum methodologies

Coordinating problem and issue reviews based on test results with follow up on assigned actions

Release forecasting on regular basis and plan for execution to release on the timely basis.

Achievement:

As an Agile/Scrum Coach successfully transformed the waterfall methodology to Agile.

Conducted various training sessions for POs, BAs, QAs, Devs and Business leaders. Also, one of leading member for scrum discussion forum within US Bank.

Technologies: Java, XML, SharePoint, Jenkins, Parasoft, POSTMAN, SOAPUI, Git, VersionOne, MS Office.

Bestbuy (www.bestbuy.com) Jun 2017- Oct 2017

Program: Expresslane

Role: Sr. Scrum Master and Agile Project Manager

Responsibilities: Same as my tenure in 2018 - 2019 with Bestbuy

Achievements: Established the Enterprise-wide Scrum Alliance Club for Bestbuy and an active participant of Agile Practitioner Community

Questar Assessment Inc (www.questarai.com) Jan 2017- May 2017

Program: Items and Forms Development

Role: Sr. Scrum Master and Release Manager

Responsibilities:

Coached leaders and teams through the transformation and provided the necessary training and references to enable the ideal management and team structures

Provided reporting at the CEO level on team performance against agile measurements.

Develop a key strategy and process map for managing the inflow/outflow of tickets in Kanban board.

Served as product owner for IFD

Coached other product owners on requirements gathering and story writing process

Conduct defect triage session and ensure all Technology stack stakeholders participate.

Conduct all Kanban Ceremonies, Scrum of Scrum for the entire program

Conduct Pre-Deployment meetings to make sure the deployments happen as planned and smoothly.

Run the Deployment calls, co-ordinate with all stakeholders like Dev, QA, BA, PO, DevOps and PMs.

Achievements: Appreciation email directly from CEO on reducing 17000 unassigned JIRA tickets to just 44.

Optum Insight (United Health Group) (www.optum.com) Aug 2013- Jan 2017

Program: Care Manager, Patient Assessment Form Order, Clinical Risk Adjustment & OptumOne

Role: Scrum Master/QE Program Manager

Responsibilities and Achievements:

Conducted Scrum of Scrum for the entire program and ensured integration of the projects

Designed Definition of Done for validating the output of each Sprint and acceptance of user stories.

Achieved continuous improvement by increasing the productivity of Scrum teams by 16% and the quality of deliverables by 22%. Automated 80% use case; 20% PAF orders remain in manual process

Planned Release with 2 weeks sprint cycle on SAFe methodology implementation

All the product development was done using Salesforce.com

Reliance Global Services Inc Feb 2013- July 2013

Program: 3M – Corporate Research Process Lab

Role: IT Delivery Lead / Program Manager

Employer: Tata Consultancy Services (www.tcs.com) Oct 2004 to Feb 2013

Client: Target - Denton Food Distribution Centre Opening Jan 2012 – Feb 2013

Role: Program Test Lead - Retail

Client: ECOLAB - TRANSFORMETRIXX Jun 2010 – Jan 2012

IT Delivery Lead / Program Manager– Food and Beverage

Client: United Utilities, UK- Asset Management Program Jul 2005 – Jun 2010

Role: IT Delivery Lead / Program Manager

Client - Dresser-Rand Control System Apr 2004 to Jun 2005

Role: Sr. Business Analyst / Software Engineer

Employer: NELCO LTD (www.nelco.in) Dec 1998 to Oct 2004

Role: Senior Software Engineer

Employer: Sequent Automation Ltd (www.sequentautomation.com) Feb 1997 to Dec 1998

Role: Software Engineer

Tools and Technologies:

Management Tools

MS Projects/Visio, MS Office, SharePoint, Clarity, Rally, Jira, PlanView, VersionOne, PPM.

Software Tools

ASP.Net, MS Azure, Pentaho, MS SQL, Devexpress, Microstrategy (BI), Enterprise Data warehouse, VB Scripts, Macros, Fortran, C, JAVA, XML, Jenkins, GIT, HTML, Visual Basic, PLC (Allen Bradley, Siemens, GE Fanuc)

Package Software (COTS)

Salesforce.com CRM (Customer Relationship Management), SCADA (Supervisory Control and Data Acquisition), MES (Manufacturing Execution System), HMI (Human Machine Interface) and SAP BIW.

Testing Tools

ALM Quality Centre, SoapUI, REST, Selenium and SQL DB, LabView, Parasoft

Databases

Oracle, MS SQL Server, MS Access and Sybase on UNIX

Awards and Achievement

Performer of the Program – Optum (UHG)

Bravo Award – Optum (UHG)

Soldier Award - TCS

Star Team Award - TCS

Best Performer Award- TCS

Contact this candidate