Ken McLeod adcl4q@r.postjobfree.com 503-***-****

Systems Engineer / 90ZDUH / Exchange / Windows / SCCM / NetApp / SharePoint /Azure / AWS / Barracuda / Cisco / SonicWall

Summary of qualifications

10+ years of diverse and progressive experience in the management of IT Infrastructure, vendor relationships, service delivery, and technical operations with Fortune 500 companies. Emphasis in building relationships and driving improved process through ITIL and LEAN based methodology

Systems Engineer / Infrastructure Administrator

Company Confidential - San Diego, CA April 2013 to Present

• SCSM 2012 SCOM and Orchestrator Implementation and Administration across multiple sites globally

• Office 365 Deployment, Migration and Administration

• VMware Administration 5 - 6.5

• VDI Design, Deployment and Administration

• HypervV Migration to VMware

• SCCM upgrade 2007-2012

• OS Packaging, Package scripting, Application deployment

• Symantec Endpoint Administration, Sophos Management

• Wireless implementations - SonicWALL, Ruckus, Meraki, Aerohive

• 9HHDP Barracuda Backup and Messaging Archiver Administration

• Cisco UCS Provisioning and Management

• CommVault 1HW$SS DQG 1LPEOH Administration

• Solarwinds and Nagios Administration

• SharePoint 2010 design deployment and administration

• 3URMHFW PDQDJHPHQW DQG Daily Systems Administrative WDVNV for the JOREDO Windows Enterprise

• Development, training and mentoring of technical support staff

• Documentation and end user training

Systems Engineer

Atos - Oregon - August 2011 to April 2013

Contract Technical \Project Management role

Converting windows based environment to a virtual hosted environment utilizing WYSE thin clients and citrix metaframe access for an international manufacturing enterprise environment

• Virtual Desktop Deployment and administration

• Citrix Farm Migration and Administration XenApp

• VMware and vSphere administration ESX / ESXi

• WYSE Thin Client Management and Configuration

• NetApp Storage Administration

• Veeam Deployment and configuration

• Documentation and Cross Training of existing Support Staff Systems Administrator-Technical Lead / Desk side Support Manager ACS August 2008 to August 2011

Provided support to 4000+ users across multiple physical locations. Windows XP - Windows 7 upgrade and project management. Managed a team of 8 direct reports on two accounts located in 4 countries

• Server administration and support WIN 2003/2008

• Deployment of MacBook Pro and MacBook Air devices during transition from Windows based OS devices

• DeployStudio imaging and software remediation

• MS SharePoint Design and Administration

• BES Administration / Good Server for iPhone administration

• SCCM Administration and application packaging

• Project Management (Dell hardware refresh for 1400 end users)

• Supervised all Level 2 Application and Infrastructure support queues, monitoring, and after hours on-call to ensure all business units maintained maximum uptime., Change Management Control

• Windows 2003/2008 administration, active directory, Exchange 2003/7, and file servers within multiple environments. Responsible for troubleshooting and resolving all network related issues. Maintenance of user accounts, groups, mailboxes, and third party software

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• 5HPHG\ 6HUYLFH1RZ and -LUD Development and Administration ACS / Nike WHQ - Beaverton, Oregon

Aug/08- Jan/10 Retail Network Operations Support / PCI Compliance Remediation

• Systems upgrades to Nike retail locations throughout North America SharePoint migration and administration

• Configuration and deployment of new HP Servers, XP Workstations, and POS register stations

• Retail Operations Support to 200+ locations (Servers, workstations POS systems and peripherals)

• Wireless support for wavelink HHT scanner systems, Maintenance and repair of Symbol HHT handheld scanning equipment

• Altiris scripting and deployment for imaging and security requirements

• Documentation and support for primary point of contact (L1/L2 Helpdesk)

• Planning and project management with various internal support personnel and external vendors

• Effectively oversaw Nike's the 2008 POS conversion Team for 180+ remote retail locations for POS, WinTel and Server upgrades

• Identified issues / efficiencies to allow the project to complete on time and under budget. Product Implementation Specialist / Pyxis Project Manager Cardinal Health Systems - San Diego, CA December 2005 to August 2008 Project Management and Implementations of a vast array of Pyxis medical products within hospital facilities throughout the west coast improving patient safety and reducing medication errors

• Management of multiple accounts installing Pyxis Medstation, Anesthesia Systems, CII Safe Narcotics Vaults and PARx Med- Check systems.

• Development and execution of implementation plans for new installations and upgrades of existing equipment. Development and implementation of training for staff within the medical facilities. Integration of Pyxis products with various Hospital IT systems including EPIC, McKesson HL7, Cerner, Star and Meditek

• Training of all client staff

Project Manager / System Administrator / Technical Team Lead Electronic Data Systems - Federal Way, WA February 2003 to October 2005 Responsibilities include support of the Windows server environment spanning 400+ sites and 2900+ servers including AD, DNS, DHCP and hardware support.

• Customer support and liaison with vendors. Participation in change management, mentoring junior team members and assisting with difficult technical issues as escalated.

• Acted as one of four Technical Team Leads for an operations team of 32 technicians Project Manager / Network Analyst /Systems Administrator Electronic Data Systems - Plano, TX

December 2001 to October 2005

Plano TX Various Accounts

Dec/01-Oct/05 EDS / NASD (NASDAQ) Account Washington DC Project Manager / Network Analyst /Systems Administration, Windows, SQL, Oracle UNIX

• Troubleshooting OS systems administration and all security issues

• Root Cause analysis

• Sarbanes-Oxley compliance

• Documentation and process streamlining

Systems Integration Engineer / Project Manager

Electronic Data Systems - Portland, OR

August 2002 to February 2003

W2K Active Directory development and deployment (Mixed mode)

• Coordination of global consolidation teams

• Desktop XP Deployment (System upgrades and global policy implementation)

• Exchange 2K upgrade

Network Administrator

Electronic Data Systems - Gresham, OR

December 2001 to August 2002

Project Scope - Decommissioning of local infrastructure and consolidation of the local area network including backups and documentation of all equipment in order to facilitate the sale of the Fujitsu plant Education

BS in Computer Science USC 1997 to 2001

Skills

Implementation and operational management of Enterprise scale Infrastructure, Project Management, Vendor Management, Service Delivery, Retail Corporate & Store Infrastructure, IT Operations Management (Server & Desktop Support), ITIL, Windows Network Administration, MS Exchange and Messaging Administration, Software Packaging and Deployments Globally Via MS SCCM, Altiris and BigFix. Enterprise Help Desk Process & Management, LEAN Methodology, Knowledge Management, Trust Building Certifications/Licenses

MCSE

CISSP - Security certification

VCP5-DCV - VMWare

PMP

CCNA Security

References Upon Request

VCP6-DCV: VMware Certified Professional 6 – Data Center Virtualization Citrix Networking for Data Center Specialist

Citrix Certified Professional - Networking

Citrix Certified Professional - Virtualization

CCEE: Citrix Certified Enterprise Engineer for Virtualization CCAA: Citrix XenApp 6.5 Advanced Administration

CCA: NetScaler 9

CCA: NetScaler 10

CCA: Citrix XenDesktop 5

CCA: Citrix XenApp 6.5 Administration

CCA: Citrix XenServer Enterprise Edition 5.0

CCSA: CheckPoint Certified Security Administrator

CCNA: Cisco Certified Network Associate

CCNA Security: Cisco Certified Network Associate Security MCSE: Server Infrastructure

MCSA: Windows Server® 2012

MCSA: Windows Server® 2008

MCITP: Enterprise Administrator on Windows Server® 2008 MCTS: Microsoft Exchange Server 2010, Configuration MCTS: Windows Small Business Server 2008

MCTS: Windows Server® 2008 Applications Infrastructure, Configuration MCTS: Windows Server® 2008 Network Infrastructure, Configuration MCTS: Windows Server® 2008 Active Directory, Configuration MCTS: Configuring Microsoft Windows Vista Client

MCP: Installing, Configuring, and Administering Microsoft® Windows® 2000 Professional Citrix Certified Sales Professional 2012

CCSP 2010 for Application Virtualization

CCSP 2010 for Server Virtualization

CCSP 2009 for Server Virtualization

A+

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