Office Front Desk

*** ********** ****, ******, ** *****

832-***-**** • **************@*****.***

CAROL ANN SMITH

ADMINISTRATIVE SPECIALIST

Cross-functional professional with over 20 years of dedicated experience in front desk reception, office administration and clerical duties. Capable of working independently or encouraging team spirit and communication. Highly-disciplined professional who remains calm under pressure and thrives in a fast-paced office setting. Excellent multi-tasker who is always motivated to make deadlines and provides individualized attention to customers.

AREAS OF EXPERTISE

Office Administration

Team Training

File Management

Project Management

Reporting

Data Entry

Clerical Duties

Front Desk Reception

Medical Office Programs

Customer Service

Interpersonal Communication

Microsoft Office Suite

PROFESSIONAL BACKGROUND

SMITH COUNTY DISTRICTS ATTORNEYS OFFICE AUG 2013 – AUG 2014

RECEPTIONIST

Prioritized work to ensure consistent front desk coverage and complete administrative tasks.

Increased satisfaction by offering individualized attention when answering multi-line phone.

Improved organization by managing and updating files as needed.

Leveraged a wide range of office equipment to complete special projects.

Liaised between clients and attorneys, ensuring clients were directed to the correct office.

Communicated with management to better understand daily goals and ensure all deadlines were met.

SMITH COUNTY SHERIFF'S OFFICE, JAIL DIVISION JUN 1992 – NOV 2012

BOOKING OFFICER

Provided extensive clerical and administrative support to large Sheriff’s Office.

Developed a successful team by facilitating new jailer training and updating requirements.

Maintained a strong working knowledge of local and Texas state regulations.

Verified sensitive information to accurately record arrests and maintain inmate files.

Researched information to answer inquiries and ensure proper form processing.

Secured booking and intake area, taking swift action and maintaining a professional demeanor to avoid issues when releasing inmates.

VOLUNTEER EXPERIENCE

CHRISTUS TRINITY MOTHER FRANCES HEALTH CARE SYSTEM HOSPITAL NOV 2014 – PRESENT

VOLUNTEER

Offer clerical services to a growing medical clinic, including answering phones, scheduling, and filing.

Collaborate with medical professionals to accurately update patient charts.

Boost patient-doctor relations by providing excellent customer service and building rapport.

EDUCATIONAL BACKGROUND

Certificate of Completion, Medical Office, Tyler Junior College, Tyler Texas, 2014

Diploma, General Studies, Robert E Lee High School, Tyler Texas

PROFESSIONAL LICENSES / CERTIFICATIONS AND ASSOCIATIONS

Certificate of Completion, Medical Office

State of Texas Jailer License, 1992-2012

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