SCOTT LUNDQUIST

Salt Lake City, Utah

+1-385-***-****

adcl36@r.postjobfree.com www.linkedin.com/in/slundquist4/ PROFESSIONAL SUMMARY

MBA graduate from IE Business School (Madrid, Spain) experienced in customer insights analysis and people management, including international teams in SaaS organizations. My growth-mindset, empathetic character, and soft skills have helped me solve complex issues, ranging from go-to-market strategies to cross-department collaborations. Aspiring to apply my skill-set and customer obsession to marketing and strategy roles. EDUCATION

IE BUSINESS SCHOOL Madrid, Spain

Master’s in Business Administration September 2018 - July 2019 UNIVERSITY OF UTAH Utah, USA

Bachelor of Science, Economics August 2014 - May 2016 UTAH VALLEY UNIVERSITY Utah, USA

Associate of Science Regents' Scholarship & Distinguished Merit Scholarship January 2012 - May 2014 PROFESSIONAL EXPERIENCE

Instructure - Canvas Utah, USA

Customer Experience Manager April 2017 - August 2018

● Managed a team of up to 20 employees (including bilingual team) to improve teaching/training services for top-rated learning management system by building and monitoring Salesforce dashboards displaying department KPIs.

● Analyzed customer data and feedback via Tableau to identify trends and to modify services to meet customer needs, resulting in an increased customer satisfaction rate of 93%, an industry high.

● Created user-stories for product team to add to their respective product backlogs.

● Wrote and composed weekly content via technical incident reports, email campaigns, and public status pages to communicate Canvas and/or AWS related issues.

● Consulted with and assisted customer success managers to improve and retain key customer accounts, including tier-1 universities.

Technical Support Engineer March 2016 – April 2017

● Trained end-users of Canvas learning management system by teaching, troubleshooting, and providing technical support, accomplishing a 92% customer satisfaction rate.

● Identified and resolved end-user issues through empathetic communication and troubleshooting skills, including HTML, API’s, mobile, and LTI integrations.

JP Morgan Chase Utah, USA

Bilingual Bank Teller June 2013 – October 2014

● Executed financial transactions for personal and commercial accounts.

● Identified upselling opportunities and informed customers of additional banking resources. LANGUAGES

English (Native), Spanish (Fluent in reading, writing, and speaking) OTHER INTERESTING INFORMATION

● Volunteer for The Church of Jesus Christ of Latter-Day Saints in Nicaragua; Volunteer roles consisted of teacher, missionary, accountant, leader, and trainer (2009 – 2011)

● Boy Scouts of America Webelos den leader; Planned, organized, and led activities for scouts to fulfill award and certification requirements (50+ hours volunteered)

● Hubspot Inbound Marketing Certified

● Strong problem-solving and analytical skills

● Experience with HTML, API, LTI, Salesforce, Hubspot, Microsoft Office, Google Products, Tableau, Google Analytics, Mailchimp, Python, JIRA

● Eagle Scout

● Captain of high school baseball team

● Hobbies: backpacking, kayaking, mountain biking, tennis, reading fiction and behavioral economics books

● Note: since my 7/19 graduation, I’ve been travelling in Europe and helping my uncle with his construction company

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