Sales Customer

MICHAEL GOLDSMITH

********@*****.*** M: 610-***-**** 2661 NE 42nd Road, Ocala, FL 34470

Summary

Knowledgeable and professional individual bringing well-developed planning and problem-solving abilities developed over 20 years of related experience. Focused on maximizing efficiency and resource utilization to support scalable operations and increase bottom-line profitability. Well-organized, diligent and systematic with natural relationship-building and leadership talents.

Skills

Data analysis and statistics

Customer service orientation

Inventory control

Confidential document control

Project planning

Closing and contract negotiations

Multitasking and prioritization

Master Data management

Resolving discrepancies

PC proficient (Excel; Word; Outlook; Intranet; PowerPoint)

SAP Expert

Budget forecasting

Monthly reporting

Process improvement

SOX compliance

Testing and deployment

Strong decision maker

Data gathering and documentation

System proficient (Ariba, CRM, Hybris, Lotus Notes)

Cost / Budget reduction

Inventory control procedures

Green Belt Certified

Experience

Akzo Nobel Reading, Pa Ocala, FL

Sales/Ecommerce/ Master Data Administrator

2011 - Current

Successfully manage Sales, E-Commerce and Marketing Data for NAM, Hybris and 3rd party tax exemption systems for North America.

Accomplished cost savings for Customer Master Data by negotiating and follow up on new customer set up for field/inside sales as well as e store web accounts; investigate and manage customer tiers.

Manage key analytics to drive better system and product knowledge resulting in a decrease of product and customer issues

Mange Web Store system updates, rollouts, sales promotions and customer data issues

Upkeep of customer records, products, pricing and reporting for North America

Accomplish cost savings by managing product prices, cost analysis, formal quotes, exception pricing, execution of data, file integrity and price increases

Oversee ICD (Intercompany) costing and price adjustments as required.

Manage review of DUNS credit information via new customer creation process

Assist with in-depth annual credit performance audit of customer credit term changes

Assure compliance by overseeing customer tax certs processing and accuracy

Johnson and Johnson Lititz, Pa

Production Associate

2009 - 2011

Supervisor over 1st shift production team, assign weekly targets to assembly team; determine process improvements for truck deliveries; track vacation/coverage

Monitor inventory levels leading to reductions in production downtime and work with QA to resolve inventory concerns

Process work orders; purchase orders; and inventory material receipts

Order and track bulk raw materials to support production schedules and requirements; schedule live deliveries; update and maintain all manufacturing trailer entries in yard management system (AWMS).

Perform packaging yields and label reconciliation for timely release of product

Manage Advance Ship Notification (ASNs); Inventory Adjustments; Good Receipt and Goods Issues.

Warehouse organization and planning

Build viable vendor relationships to accurately review and resolve errors

Prepare Bills of Lading for outbound trailers; prepare DEA 486 form for submission; order pallets as needed and assure that recycled pallets are rotated back through the operation.

Johnson and Johnson Malvern, Pa

Buyer - Procurement/Logistics Coordinator

2004 - 2009

Procurement of laboratory supplies and provisions

Liaison for vendors to resolve any shipment errors or inventory concerns.

Manage multiple process implementations: Ariba purchases; inventory; building reno

Negotiated lower rates with vendors by securing major vendor discount contracts partnering with Manufacturing, Logistics and Purchasing

Troubleshoot and resolve accounting, shipping, receiving, vendor invoicing errors.

Oversee Financial budget to assure target needs and requirements are met

Manage Capital budget across cost centers to assure spend targets are met.

Track expense budget, capital and headcount using internal databases.

Oversee building renovation plans to assure all aspects are completed timely.

Solicit and track input into department performance metrics

Partner with strategic sourcing group to establish an onsite stock room

Partner with J&J Shared Services to develop more accurate invoicing, billing and payment process.

Develop reports to track open purchase orders, resolve and close out.

Review purchase requisition and order processing errors to facilitate accurate vendor purchases.

Johnson and Johnson Malvern, Pa

Laboratory Coordinator

2003 - 2004

Manage and maintain department spend reports and spreadsheets, processing and handling of laboratory gases, equipment and preparation of cell. Request of GMP raw materials for Labs, collection of samples for testing equipment, cleaning and sterilization along with hazardous waste

AstraZeneca, Malvern Pa

Inquiry Process Assistant / Medical Affairs

2001 - 2003

Handle all Professional Information Requests (PIR); Research and enter paper PIR's and process hardcopy for archiving. Research medical literature and drug information. Oversee upgrade of Team Room. Develop and implement new FedEx Power ship system to decrease processing time.

Wyeth Ayerst Malvern, Pa

Prescription Inventory Clerk

2000 - 2001

Handle all inventory and preparation of Prescription Drugs. Incorporate the use of the DST system to keep track of client Prescription orders and inventory

Quest Diagnostics Horsham, Pa

Senior Clinical Supply Coordinator

1999 - 2000

Process client, laboratory and distribution center orders. Assist with integration of Stock clerk inventory system. Process quarterly forecast and reports to Corporate Purchasing. Routine quality assurance checks. Integrate Fed Ex Power ship system to ship specimens, letters and small parcels to Quest Clients.

SmithKline Beecham King of Prussia, Pa

Lead Laboratory Technician

1991 - 1999

Collection of biological samples; Cleaning and sterilization of contaminated glassware. Disposal of hazardous materials. Operating autoclaves and chemical glassware cleaning machines and assembling of GMP tissue culture glassware.

Education and Training

Conestoga Senior High School Berwyn, PA, Diploma Awarded 1987

References available upon request

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