CURRICULUM VITAE

C.DEVI ARUMUGAM

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EmiratesID.No:784-1-979-***-****-9, Abu Dhabi, UAE Cell: +971 – 509566406, +971 – 565766406 Email: adckzp@r.postjobfree.com DOB: 14.08.1979

OBJECTIVE

Looking for a career and result oriented job in a Management role with a rewarding environment in a professional, progressive & fast growing organization with bright prospects for advancement.

CAREER PROFILE

Target oriented, M.B.A (HR & IT), GNIIT Professional with 14+ Years of industrial experience in Oil and Gas (Construction & Maintenance), IT. Well versed in the fields of HR General and Recruitment. Well experienced in the management of Recruitment, Employee Welfare / Relations, Performance Management, Training & Development, Employee Confirmations, Employee Engagement Activities, Management Information Systems (Analyst), Handling Attritions / Separations / Terminations, Employee Grievances, Conflicts Resolution, Management of Stakeholders (Suppliers), Management of Tenders, Preparation of all HR Reports and is a HR main focal point for the Employees etc.

EDUCATION

Masters in Business Administration (MBA (HR & IT)) –

National Institute of Business Management, Trivandrum, India

Graduate in Information Technology (GNIIT (IT)) –

National Institute of Information Technology, Chennai, India

Bachelors in Business Administration (B.B.A (Management)) - Annamalai University, India

IT SKILLS

Languages - VB.NET, ASP.NET, VC#. NET, ADO.NET, JAVA SCRIPT, JAVA, C++, ADVANCED JAVA (JAVA BEANS, JSP, SERVLETS, RMI, EJB).

Web Designing - HTML, XML, WML, UML

Database - SQL SERVER 7.0, 2000

Operating Systems - WINDOWS, LINUX 9x, 6.0.

Application/Web Servers - Internet Information Services 6.0, Web Services Others - MS-OFFICE, J2EE, J2ME, COM+, E-Commerce, Security Concepts.

TRAINING

Have completed successfully ISO 9001:2000 Internal Auditor Certification

Undergone training in HRMS System

Knowledgeable in maintaining and updating reports in online ERP / HRMS SAP system.

PROFILE

Business Administration, Information Technology Graduate with Masters degrees in Business

Administration specialized in Human Resource Management and Information Technology.

Excellent communication skills, strong interpersonal skills and an efficient problem solver

Experienced in a full spectrum of HR affairs such as employee recruitment and retention, staff development, conflict resolution, benefits and compensation, HR records management, HR policies development, Team management.

Demonstrated success in negotiating win win compromises, developing teambuilding programs, and developing HR procedures and policies, job descriptions and management reports.

Customer Service and relations, Ability to build and manage employee relations smoothly.

Understanding statistical, analytical and technical information

Highly motivated, goal oriented professional; a decision maker, skilled in implementing new ideas, able to prioritize effectively to accomplish multiple tasks under pressure.

Sound understanding of the recruitment market and sources of talent for oil & gas/energy sector.

WORK EXPERIENCE

September 2017 till March 2019 - e-MET Solutions, Chennai - Family Start up Company.

Overseen the development of the e-Learning centre for Meteorological Services.

September 2015 to June 2017 – KENTECH TECHNICAL SERVICES QATAR (www.kentech.ie) HR Lead / Manager – Human Resources (General & Recruitment) and Administration

Manage the Human Resources (General & Recruitment) and Administration department in terms of its Operations for Qatar Region. Oversee the Planning and Recruitment activities of the region. Oversee handling and administration of Employee related information such as their attendance, leave requests, contract renewals, performance management, Promotions, Terminations, Medical Insurance, payroll, travel operations with regards to Expatriation, Repatriation, Training Travel and Business Travel and transfers in a timely manner. Manage Employee Grievances & investigation in disciplinary cases. Take appropriate Disciplinary Actions/Investigations as per the guidelines set forth in the Human Resources Policies and Procedures and ensure Warning Letters / appropriate actions are initiated in a timely manner. Conflicts Resolution

Management. Conduct Employee Feedback Surveys & Salary Benchmark Surveys, Change Management. Develop Employee Engagement activities. Oversee regular up-to-date maintenance of Employee Files. Oversee Implementation & Effective utilization of IT - HRIS (Human Resources Information System) / ERP applications, Quality Management System / Integrated Management System policies and procedures in the region. Handle Department Audits, audit reviews & reports and closing of audit findings. Identify staff training needs based on performance reviews and plan for appropriate training in coordination with the Corporate Group L & D Department. Oversee accurate transfer of payroll related information to Accounts department in a timely fashion. Oversee Attritions. Monitor the available Visa Quota and utilize it accordingly. Liaise with the PRO and Company Legal Advisor to take / implement appropriate actions to ensure compliance to regulations and laws of the nation. Prepare, review, issue various Department related Reports (Monthly Report, Quarterly Reports & Annual Reports, etc.) to the Corporate. Advise Management in the application and interpretation of HR Policies, Procedures & services. Develop / Enhance HR policies by liaising with the Corporate HR in accordance to the requirement of the region.

December 2007 to November 2013 – APPLUS VELOSI LLC (www.applusvelosi.com) Sr. HR Coordinator – Human Resources (General & Recruitment)

Manage the Human Resource team to deliver a comprehensive HR service for the employees. Managing and supervising the recruitment process that includes local and overseas recruitment by recruiting and supervising highly qualified professional and skilled manpower at all levels for all the major Oil & Gas Clients in Middle East, Other Countries and Other branches of the company. Expertise in recruiting candidates in Engineering, Operations and Maintenance, Construction and project Management (Including Project Controls), Utilities, Power Generation, Petrochemical, Energy, Oil and Gas, Telecommunications and Information Technology etc.Handled Tenders / Bids from the receipt till submission. Actively participated in the preparation of technical and commercial proposal. Employee Welfare, Confirmations, Attritions, Salary benchmarking / Market Surveys, Change Management, Implementation of new HRIS system.

September 2004 to April 2007 – TATA CONSULTANCY SERVICES (www.tcs.com) HR Associate / Specialist (General & Campus Recruitment)

Managed all HR generalist & Campus recruitment related activities by overseeing the different HR processes and Management Information System in the organization. Handled Employee Welfare, Performance Management, People Engagement Activities, Confirmations, Attritions / Separations (Exit Interview), MIS Analysis & Campus Recruitment.

JOB RESPONSIBILITIES

Human Resource Operations

•Drive the HR Department as per the devised HR Business Plan / Objectives and ensure targeted KPI’s are met.

•Oversee the manpower requirements and advise necessary action to the team in filling the open positions through Job Portals, Agencies and through recruitment campaigns / drives. Oversee smooth on-boarding of the employees.

•Oversee Performance management in the organization by timely communication in completing the same.

•Visit Plant Site often and address the employee HR inquiries and grievances. Conflicts Management at site.

•Oversee staff related communication through effective design of posters on any new information for a wide reach, through internal memos on public holidays.

•Head employee relations management meeting to address their queries and provide solutions.

•Manage Employee Grievances and/or participate in investigations related to such cases.

•Responsible for employee performance (including evaluation & goal setting) and for effectively recommending the hiring, terminating, promoting, demoting, and/or disciplining employees.

•Advice management on the HRMS matters.

•Monitor the implementation of HR Policies and Procedures in the region.

•Develop new internal policies that are relevant to the region.

•Oversee effective implementation & utilization of ERP / HRIS in the region.

•Conduct Employee Feedback Surveys and share the results with the Group Managers & Employees. Liaise with the Management and Implement Quick fix action based on the Survey results. Deliver follow up presentations to the Employees on the Survey.

•Initiate necessary disciplinary action against the employees who violates the law, Client’s &Kentech’s policies and procedures by issuing warning letters and termination in case of severe violation.

•Manage the investigation in disciplinary cases and prepare case briefs and follow up with regards to the definite actions.

•Ensure timely and accurate process of Full and Final Settlement / End of service benefits.

•Develop Employee Engagement activities to promote a healthy work environment.

•Liaise with the PRO and Company Legal Advisor to take / implement appropriate actions to ensure compliance to regulations and laws of the nation.

Organisational Development

•Maintained communication at all levels of the organization as a primary focal point of contact for the employees.

•Provide appropriate advice to the employees related to wide range of queries based on the company's policies and procedures.

•Ensure employees queries are addressed and resolved in a timely manner.

•Process employment contracts for new recruits and Coordinate for orientation process.

•Ensure all personnel files and employee records are up to date.

•Implementing the HR policies, systems & procedures for the effective HR operations and development.

•Evaluating and facilitating continuous improvement of the individuals against preset goals and targets.

•Devising organisational& departmental structure and streamlining job roles / job descriptions.

•Spearheading various organisational developmental initiatives for improving performance & level-wise development across the organisation.

•Handling exit formalities, resignations, leave & final settlements and maintaining comprehensive MIS.

•Updating management about the monthly HR activities along with Recruitment status.

•Evaluates reports and departmental results in relation to established goals or KPIs.

Sourcing & Recruitment & Manpower Management-

•Managing complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements. Oversee the recruitment function and facilitate the process from manpower planning till employee joining, induction and mobilization.

•Taking overall responsibility for recruitment activity and campaigns.

•Job Order Management - Sourcing/Recruiting Assessment (End to End) and Short listing and Interviewing - Resume Send Out - Client Selection Management - Serving Job Offers – Negotiation – Visa process – Mobilization – induction.

•Candidates Data / Database Management - Analyzing the requirements for the future and prepare the recruitment plan. Developing a pool of qualified candidates in advance of need.

•Coordinating with client and project sites for mobilization of forecasted manpower.

•Client Relationship Management, Campus Recruitment.

•Manpower Agency Contracts (Negotiation, Drafting the Contract, KPI & Performance Management)

Performance / Compensation Management-

•Managing effective performance appraisal system; Evaluating employees’ performance and rating. Follow up on Confirmation upon completion of probation period.

•Coordinate and follow up for the annual appraisal of employees & discuss on salary/benefit revisions with the operational managers, support staff managers and report to senior management.

•Coordinating with senior managements on an annual basis to review and revise the appraisal forms used to make it as objective as possible.

•Responsible for the data capture of employees such as performance appraisal rating and disciplinary outcomes and managing staff movements such as secondments, transfers, promotions and departures.

•Monitoring compensation trends and supervising Payroll & Benefits Administration to meet wing-to-wing benefits processing needs, analysis and resolution of escalated issues & critical deliverables.

Employee Welfare –

•Focal point of contact to all employees (different nationals / expats) on HR issues.

•Ensures the smooth and efficient onboarding process of new hires as per onboarding policies and procedures. Overseeing of team operations to ensure the activities are completed within service level agreements.

•Handling Employee grievances - Mentoring and counseling employees

•Exit interviews : Tracking and conveying feedback received during exit interviews for instituting systems to improve employee morale and motivation

•Conduct exit interview and facilitate smooth transition of employees exiting the organization by coordinating with the relevant departments. Analyze summary of exit interviews and appraise management.

•Collecting and verifying manpower data for monthly, quarterly and annual reports/analysis.

•Absence Management, policies, procedures and contracts management, People Engagement Activities.

•Coordinating with senior management in developing and implementing HR policies and procedures.

•Ensure all disciplinary actions are carried out in compliance with HR policies and procedures.

•Conduct annual employee survey within the organization and submit the analysis report for management review and action.

•Responsible for HR needs of over 500 employees, their welfare and wellness. Facilitates employee discussions, listen to employee issues/concerns and provide policy explanation.

Training & Development

•Identifying the training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies of individual vis-à-vis the gaps.

•Planning and structuring of training activities for various level employees.

•Supports the management in different development programs.

•Liaise with department managers, section head to identify employees for the training and monitor completion of the training plans.

Tenders and Contracts

•Handle multiple tenders and act as Focal point for tenders.

•Review the Tender proposal thoroughly and prepare extract with the most required information.

•Send clarification on the queries to the clients and prepare and submit the Competitive Commercial Quotation for the Tender along with the suitable CVs by liaising the same with the Management.

•Manage the existing contracts.

•Liaise with the client for the possible extension.

Separations

•Effectively managed Employee separations at all levels that includes Exit Interview, Full and Final settlement procedures.

•Liaise effectively with the internal departments and Bank in the execution of all end employment procedures.

•Supervise the closure of the employee file.

•Conduct analysis based on the Exit Interview feedback provided by the employees.

•Finding out reason for Attritions / Separations using Fish Bone Analysis, Spider maps, Bar Charts etc.

Major Achievements-

•Independently handled Shutdown manpower requirement for Qatar Petroleum, SHELL, QChem, Oryx, Rasgas, Adgas - UAE, Takreer - UAE, QAPCO & QAFAC (Positions vary from (Western / Eastern / Asian – positions ranging from Project Manager, Static / Rotating Equipment Inspectors, API Plant inspectors and so on till Electrical / Instrument / NDT Technicians as minimum).

•Conflict management at site. Finding out reason through Employee Feedback Surveys.

•Introduced various focus groups wherein employee elects the representative on their behalf and discuss the issues with the management directly. This helped in solving the issues of the Employees in a swift manner.

•Introduced Competency based performance management system for Technicians.

•Had done the Analytical part in the Research Study of TCS Culture in a Relationship / Project using Statistical Metrics.

•Finding out reason for Attritions / Separations (Monthly, Quarterly, Half Yearly and Annually) using Fish Bone Analysis, Spider maps, Bar Charts etc. for the TCS, Chennai Region (11 Branches which comprise a total of more than 12000 Employees) thereby liaise with the top management to implement the necessary changes in the organization based on the result of the analysis.

Devi Arumugam C,

Abu Dhabi, UAE

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