Manager Service

GERARDO E. TORIO

B* L* Dover St., Birmingham Place2, Brookside Hills, Cainta, Rizal, Philippines

Mobile Number: 092*-***-****

eMail Address: adckyz@r.postjobfree.com

“Proven ICT Professional with Experience in Management” Employment History:

Information Technology Services Management (ITSM) Corp. March 09, 2015 to Present - Service Delivery Manager

• Identify and establish service delivery expectations based on service level agreements

• Establish the functional capability of the service team and match that to service demands

• Establish SOPs and service standards and KPIs for service delivery

• Meet with clients on regular basis to get feedback and obtain inputs for better services

• Manage all out sourced services and relationship with service partners

• Manage the deployment of staff and resources on a regular basis

• Undertake regular process improvement reviews to improve service standards

• Lead, motivate and coach service teams to provide superior service to clients

• Discuss and liaise with other project teams to clarify and work on unresolved client issues Confetti Effects, Inc.

August 18, 2009 to March 06, 2015, Head IT/Technical Services

• Responsible for the company’s ITresources such as server, storage, desktop, CCTV, & PABX

• Provide first level of support for SAP B1 users, Maintain weekly back-up and provide basic administrator functions.

• Plan, direct and coordinate the commercial and technical operations of Dance Heads Animated Video Booths, Virtual Graffiti Wall and the Green Screen Photobooth.

• Design, program pyrotechnics show/sequences using Fireone Digital System, Cobra Wireless Firing System, Pyromate Smartfire Firing System.

• Provide technical guidance in the use of special effects equipment like cryogenic, smoke, mist, water, flame, fire, confetti and other DMX-based equipment

• Promote a well trained and motivated staff and conduct employee performance reviews. First Alliance Technologies

May 16, 2008 up to August 15, 2009, Product Specialist

• Handles the technical and sales of ACTAtek Biometric Systems for Time & Attendance and Access Control

• Responds to RFQ’s and prepare sales quotation and or project proposal

• Gathers customer requirement, Oversees projects & ensure project development is on time

• Ensures the conformance of the projects to the Quality Standards Business Machines Corporation

May 16, 2007 up to May 15, 2008; Product Specialist – General Lines & Banking Equipments

• Design and develop product management processes

• Create strategies for product pricing, develop market position of a product

• Initiate and establish management tools and systems across all product lines

• Resolve all customer issues relating to the product line.

• Products Handled:

o Dela Rue Counting Machines, Sorting Machine (Cobra & Kalebra) o Kobra Digital Shedders

o Canon Digital Copiers

o Brother Printers and Multi Functions

Independent IT Project Manager – Project / Contract Basis

• Name of Project: LGU Computerization using Free and Open Source Software Duration of the Project: January 2, 2006 to March 31, 2007 Company Name: Institute for Popular Democracy – Teachers Village, Quezon City o Scope of Work:

o Serves as Project Officer for the European Union Free and Open Source Software EU FOSS Project on eGovernance for Local Government Units.

o Prepare management reports associated with the project. o Monitor the development, deployment and implementation of various FOSS based eGovernance systems namely: Business Permits and Licensing System, Tax Collection System, Legislative Information System

• Name of Project: Integrated Store Management System Duration of the Project: May 16, 2005 up to December 31, 2006 Company Name: Racal Ceramics Outlet / Racal Ceramics Bargain Center – Silang, Cavite Scope of Work:

o Deployment and Implementation of the Customized ISMS to 22 branches and 4 warehouses. o Integrated Store Management System Modules:

Sales Order, Purchasing, Branch Inventory and Store Management/Controller, Purchasing, Store Consolidation, AP, AR & Bank Reconciliation

• Name of Project: San Pablo City Computerization Project Duration of the Project: February 01, 2003 to April 30, 2005 Company Name: Pylon International Trading Corporation (Systems Division) Scope of Work:

o Implemented the following LGU Systems namely:

Business Permits and License System

Real Property Tax Assessment System

Tax Collection & Treasury Reports System

o Designed a standalone computer based eLearning System called “Aral Pinoy” for public Elementary schools covering the following subjects namely English, Science & Math Renaissance Planning & Info Systems, Inc.

July 01, 1998 to January 31, 2002, Head – Technical Services

• Coordinate and direct projects, make plans to accomplish goals & direct the integration of all technical activities

• Direct the installation, testing, operation, maintenance of products provided to clients

• Recruit employees; assign, direct, and evaluate their work; and oversee the development of staff competencies

• Prepare budgets, bids and direct the negotiation of a given project

• Perform administrative functions such as reviewing and writing reports, approve expenditures, enforce rules and make decisions about the purchase of materials or services.

• Products Handled:

o Laserfiche Document Imaging System

o Imaging Automation’s BorderGuard Passport Reader o Axiome & DRS Optical Mark Reader

o RSI Biometrics System ( Access Control/Time & Attendance ) o Ultrak Security Products ( CCTV, Multiplexers, Recorders, Monitors ) o Project Management of the Dasmarinas, Cavite Computerization Project involving the following applications namely:

Business Permits and License, Real Property Tax Assessment and Tax Collection System

Digital Archiving System for the Local Civil Registry Records (Marriage, Death & Birth Certificate) SECOMP, INCORPORATED

January 01, 1997 to June 30, 1998 - Hardware Manager

• Responsible for the marketing of the NCI Branch Automation Solutions o Software – NCI Banc Manager Retail Banking System o Hardware NCI Connectivity Solutions (IBM 4704 & 3270 emulation) MULTI COMPUTER SERVICES, INC.

July 21, 1987 to Dec. 31, 1996 - Technical Support Manager

• Diagnose machine trouble in minimum time and effect repairs with consistent accuracy.

• Provides technical work direction, planning and guidance for the installation of machines and upgrades

• Conduct seminars and instructional classes to increase the technical proficiency of field engineers.

• Handled the following machines namely:

• IBM AS400 Midrange System, IBM Systems 34, 36 and 38

• IBM 3600 and 4700 Banking Terminal Systems

• IBM 4680 Point of Sale System

SM – EQUICOM COMPUTER SERVICES, INC.

May 07, 1986 to July 05, 1987 - Customer Engineer

• Provide technical support services corrective maintenance

• Performs preventive maintenance using recommended routines and schedules.

• Handled the following machines namely:

• IBM Personal Computers ( PC AT, PC XT, PC JX )

• IBM Electronic Typewriters ( Actionwriter & Wheelwriter ) Certifications:

• Certified NCI Banc Manager Professional Trained at Charlotte, North Carolina, USA

• Certified A Net eCommerce Professional Trained at ADFIAP Manila Headquarters Special Trainings:

• Windows 2003 Server Installation & Administration, May 2003 – MISNET, Makati

• Windows NT Server Administration, September 1999 – Informatic’s Makati

• AS/400 Systems Administration & Control, May 1992 – STI Makati

• AS/ 400 Systems Operator’s Course, August 1991 – STI Makati

• Success through Selling Workshop, September1990 – J. Clements Consultants, Inc. On The Job Trainings:

• IBM PHILS., INC.

November 3, 1985 to April 30, 1986, Component level repair of computer assemblies

• NATIONAL MEDIA PRODUCTION CENTER

February 18, 1985 to March 22, 1985, TV broadcast engineering

• BORDEN PHILS., INC

February 8, 1984 to April 6, 1984, Industrial wiring and control Educational Background:

• St. Scholastica’s Academy – Pampanga, 1971–78 (Elementary)

• Don Bosco Academy – Pampanga, 1978–82 (High School)

• Far Eastern University – Manila, 1982 83 (1year General Engineering)

• Don Bosco Technical College, 1983–86 (Industrial Technician Course- Electronics) Personal Information:

Date of Birth : August 18, 1965

Place of Birth : Dagupan City, Pangasinan

Civil Status : Married

Date of Marriage : March 5, 1994

Name of Spouse : Lilian B. Torio / June 17, 1970 / Caloocan City No. Of Children : Three (3) boys

Sherwin Howell B. Torio – 11/28/1994

Justin B. Torio – 5/22/1996

Johan B. Torio – 11/8/2007

: One (1) girl

Jazmine Monique B. Torio – 11/28/2000

Citizenship : Filipino

Sex : Male

Religion : Roman Catholic

Height : 5’7” / 170cm

Weight : 160lbs. / 72kgs

SSS No. : 03 7659783 6

TIN : 106 957 827

PhilHealth No. : 190*********

Pagibig No. : 121*-****-****

Passport No. : EB5335967/ May 09, 2012 / DFA-Manila / May 08, 2017

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