Hospitality Management Couple
Resume:
CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
Andre & Mathilda Locke
Hospitality Management Couple
t. +27-71-252**** e. adckyh@r.postjobfree.com
** *** ****, ****** ******, Gardens, Cape Town, South Africa PERSONAL PROFILE
Mathilda and I are a fit, healthy and well-presented Husband and Wife team. We have been Entrepreneurs and Hoteliers since March 2006. Prior to that we both worked in a corporate environment. Mathilda and I are apart from being loving husband and wife, also best friends. We have been working closely together for the past 20 years. We are exceptional hosts with an eye for detail. We love working with a variety of Guest from all over the world. We are both computer literate and have extensive property management experience as well as Hospitality Automation experience. We managed all aspects of our Guest Houses through the years, including hosting, housekeeping, bookkeeping, maintenance and marketing.
For the past 13 years, we have dealt extensively with Guests from all over the world. We aim to give our Guests a special experience and hopefully our 9.6 review score on Booking.com reflects that.
We are both target driven, tenacious, and conscientious. We function well under pressure. We believe that success depends to a large degree on the relationship that you forge with your staff and Guests.
Managing our Guest Houses all these years and recently starting one from the ground up gave us invaluable experience and insight into what delights our Guests. We had to overcome many obstacles and solve problems as they arise. We trained our staff, some who have never worked before to high levels of proficiency. Our Guests cannot compliment them enough. Skills include:
- Strategy Development and Implementation
- Broad Hospitality Management as Hoteliers
- Continuous Improvement
- Strong Guest Relations and Interpersonal skills
- Staff Training and Development
- Identifying and solving present and possible
future problems
- Contract Negotiation
- Consulting
- Planning and Cash Flow Management
- Attention to detail
- An understanding contracts and Service Level
Agreements
- Strong sales and negotiation ability
- Ability to assist in formulating and
implementing marketing strategies
- Tender preparation to the required standard
- The ability to close a deal
- Control quality of projects based on own high
expectations
- Understanding of customer requirement
- Costing, quoting and presentation to the
prospective customers
- Ability to work closely with Project
Manager/team
- Ability to reach set targets
CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
PERSONAL INFORMATION
Date of Birth
Andre Locke
10th July 1968
Other South African Married Male
Driver’s License Yes: Code 8 [B] Own Transport
Languages English
Afrikaans
Read
Read
Write
Write
Speak
Speak
Date of Birth
Mathilda Locke
23 January 1966
Other South African Married Female
Driver’s License Yes: Code 8 [B] Own Transport
Languages
English
Afrikaans
Read
Read
Write
Write
Speak
Speak
CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
CAREER PROGRESSION - HOSPITALITY
September 2018 -
Present
Beta Beach Guest House
Owners and Managers
Private
Cape Town, South Africa
Company Type
Description:
Portfolio size
Guest House – Hospitality sector
In May 2018 we moved from Wilderness to Cape Town. In September 2018, we rented a property and started Beta Beach Guest House in Camps Bay. Beta Beach is an intimate establishment and we set it up to be where we would want to stay when travelling. We built everything from the ground up and Beta Beach quickly became a favourite in the area. The Guest House is operating at a +90% occupancy and we have a 9.6 approval rating on Booking.com and over 250 reviews in the first 18 months.
We have built up a very good rapport with several Inbound Travel Agents and Tour Operators. These Agents act on behalf of Agencies from Europe for their Guest’s Africa itinerary. Many of our Guests arriving at Beta Beach Guest House that has been booked by these Agents travel to several countries in Africa.
4 Rooms
April 2015 – March 2018
Dolphin Dunes and Mes Amis Guest
Houses
Owners and Managers
Private
Wilderness, South Africa
Company Type
Description:
Portfolio Size
Guest House – Hospitality sector
In addition to our existing Guest House at the time, we had the opportunity to rent and manage the neighboring Guest House called Mes Amis when our neighbors decided to retire. With the 2 Guest Houses combined, we managed 17 Guest rooms and a 4 Bedroom Villa. 17 Rooms plus 4 Bedroom self-catering Villa
CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
March 2006 – April
2018
Dolphin Dunes Guest House
Owners and Managers
Private
Wilderness, South Africa
Company Type
Description:
Portfolio size
From March 2006 we first managed and then owned and successfully rented and operated a 4- star beachfront Guesthouse in Wilderness, named Dolphin Dunes Guest House and a self-catering Villa called Silky Oaks.
At Dolphin Dunes we had a high percentage of annual return Guests and an average yearly occupancy of + 80%. We are already seeing a marked increase of return Guests at Beta Beach Guest House.
We managed and trained all our staff at Dolphin Dunes Guest House, Mes Amis and lately Beta Beach Guest House to offer the highest levels of courtesy and service. At Dolphin Dunes and Mes Amis in Wilderness, we had a staff compliment of 2 Supervisors, 9 Housekeepers all of whom could prepare and serve breakfast, 2 gardeners and 1 handy man. We treated our staff with the utmost respect and all of them worked with us between 4 and 12 years. Unfortunately, the owner that is Danish decided to sell the property in January 2018. 8 Rooms plus 4 Bedroom self-catering house
COMPUTER LITERACY
1 Had appropriate
training only
2 Limited practical
experience
3 Solid practical
experience
4 Well versed, extensive
experience
5 Expert, extensive
experience
Technology Years Used Last Used Skill Level (1 – 5) Windows 20+ 2020 4
Internet 20+ 2020 4
E-mail 20+ 2020 5
MS Word, Excel, PowerPoint, 20+ 2020 3
Nightsbridge 8 2020 5
Hotelier 13 2020 5
CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
PROFFESIONAL ACCOMPLISHMENTS
Entrepreneur Hospitality – Owner operator 2018 to Current
- Opened the doors to Beta Beach Guest House on 14 September 2018.
- The Guest House was started from the ground up.
- Maintaining a 9.6 rating on Booking.com
Entrepreneur Hospitality – Owner operator 2006 to April 2018
- Mathilda and I managed Dolphin Dunes Guest House from March 2006 and bought the business in March 2012
- We maintained a 9.4/10 rating on Booking.com.
- Rated in the top 5 Guest Houses in Wilderness on Tripadvisor
- April 2015 added Mes Amis to our Portfolio with an additional 9 rooms
-
Estate Agent – Homenet Pro Trust Wilderness – Real Estate
- Five Star Award top three performer National Residential Sales – 2005 – 2006
-
- Homenet Pro Trust Top Achiever commission earned 2004 – 2005
-
- Regional Achiever 3rd Position commission earned 2004-2005
-
- Homenet Pro Trust Top Achiever commission earned 2003 – 2004
-
Nanoteq - Accounts Executive – IT Security Solutions – Government
- Top Achiever 2001 – 2002 115% of target of R 25 Million
-
- 2nd Place Top Achiever 2000 - 2001 110% of target R 15 Million Teljoy Business Systems - Accounts Executive – Audio Visual Solutions – Major Accounts
- Top Achiever in turn over and commission earned 1995-1998
-
- Negotiated first Pay-Per-View to be installed in RSA
-
- Negotiated all CCTV, Audio and video to be installed at all new Global Resort Hotels CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
REFEREES
As we have been self-employed for the past 14 years, we do not have current contactable references. We are happy to provide old references. We will add some reviews we have had in our years in the Hospitality Industry from Tripadvisor and Booking.com. Hopefully the view of our Guests will be enough. Tripadvisor
Sarah N wrote a review 07 Mar
Somerset, United Kingdom22 contributions12 helpful votes Beautiful house with great views
Where to start. This house was like a show house, it’s beautiful. It’s walking distance to Camps Bay beach front and the bars and restaurants that are there. You can breakfast downstairs or delivered to your room. Or you can sit outside and having it.
Matilda and Andre are great hosts and the staff are lovely and welcoming. I would like to thank Matilda for our early morning chats over a pot of tea. Also for their recommendations of places to go and visit and eat. If you’re lucky enough to get to stay here I hope you have as great a stay as we did. Read less
Date of stay: February 2020
Room Tip: The rooms at the rear have views of the sea. The corner rooms have balconies. See more room tips
Rooms
Cleanliness
Service
matthias524 wrote a review Feb 2020
Bonn, Germany1 contribution
Perfect stay with Best Friends
Very nice house with friendly and helpful owners. Short distances to restaurants, beaches and the top spots of CapeTown. Very private because they only have four guest rooms. Incredibal view to the ocean! We will definitly come back! Read more
Review collected in partnership with this hotel
Date of stay: January 2020
CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
Canarygirl27 wrote a review Jan 2020
Mildenhall, United Kingdom1 contribution
Great stay at Beta Beach
We recently enjoyed a great stay at Beta Beach. The rooms and very spacious and beautifully appointed with a balcony offering amazing ocean views. The hosts Andre and Matilda are very welcoming and helpful. We wish we could have stayed longer. Read less
Date of stay: January 2020Trip type: Travelled as a couple Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC Les wrote a review Dec 2019
11 contributions1 helpful vote
Week in Camps Bay
Excellent Guest House, hosts were very friendly and welcoming. Andre even brought us some tablets when we had upset stomachs! Great views, comfy rooms and beds. Continental breakfasts. Nice outdoor seating/ lounge area. Bit of an uphill walk from Camps Bay, ok if you have normal mobility, otherwise a short Uber trip. Lovely house. Read less
Date of stay: December 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC bbraun604311 wrote a review Dec 2019
1 contribution
One unforgettable great week in Capetown
Excellent warm hospitality! Great, clean rooms with view! Perfect Breakfast. Very nice architecture, furniture. Feeling like Home, but even better. Would have Liked so much to spend More time in capetown!
Read less
Date of stay: November 2019Trip type: Travelled with friends avolsc906664 wrote a review Oct 2019
1 contribution
Perfect Guest House
Exquisite views, perfectly clean, well equipped. Modern and very stylish furnishing and decor throughout the property. The most amazing host and staff! Andre and his team go out of their way to make you feel at home :-)
Read less
Date of stay: October 2019Trip type: Travelled as a couple Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
Elizabeth P wrote a review Sep 2019
Rensselaer, New York16 contributions16 helpful votes Wonderful Stay! Highly Recommended
We had a wonderful stay at the Beta Beach House. What a lovely property and excellent hosts. The views from the rooms and pool area are amazing. The room was fully equipped and were large. The bathrooms were clean and very large. It only has 4 rooms so it's not crowed. There is water and wine in your room daily (bottle of wine is only $11 US dollars and local and excellent). You can see the sunset from the pool or the balcony. The service and breakfast was well over my expectations. They really cater to every need and make sure you are comfortable and happy with your stay. Highly, highly recommend. Read less
Date of stay: September 2019
Room Tip: Great views, excellent service, wonderful comfort! This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC varle626180 wrote a review Sep 2019
1 contribution
Great location, magnificent ocean views
Host Andre and Matilda were wonderful hosts. Rooms very modern and very clean. Beautiful views over the ocean from the veranda. Easy Uber ride into Cape Town and walking distance to restaurants, shops and the beach. Read more
Review collected in partnership with this hotel
Date of stay: September 2019
Excursion10829510206 wrote a review Jun 2019
Washington DC, District of Columbia1 contribution
Amazing views!
We stayed 3 nights and loved it. Easy to find and so clean. Amazing stay, great location and mountain and sea views, nice breakfast and great, knowledgeable and kind hosts. Great restaurants nearby. Everything was just perfect and we can’t think of anything to be criticized!
Read more
Review collected in partnership with this hotel
Date of stay: May 2019
Roving49752684937 wrote a review May 2019
1 contribution
Excellent
We stayed 3 nights and loved it. Easy to find and so clean. Amazing stay, great location and mountain amd sea views, nice breakfast and great, knowledgeable and kind hosts. Thank you, Andre and Matilda!
Read more
Review collected in partnership with this hotel
Date of stay: May 2019
CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
Vincent d wrote a review Apr 2019
The Hague, The Netherlands123 contributions18 helpful votes Amazing b&b!
We were planning to stay here for 2 nights, but extended our stay because it was so relaxing! The hosts were very welcoming and accomodating with our special requests, especially breakfast.
The first night we spent at the spacious room with mountain view. This room was very nice! After that we were able to transfer to a room with seaview, and this room made out trip to Cape Town for us! We couldn't be more excited about the view over the ocean, watching the sunset from the relaxed sofa's and waking up to the sound of the waves crashing against the rocks below.
Camps Bay shops and restaurants are a 10 minute (safe) walk away. 15 minutes return, because you have to walk uphill for a bit.
Breakfast was nice and served in room in a picknick basket on request. Thank you so much for a lovely stay!
Read less
Date of stay: March 2019Trip type: Travelled as a couple Booking.com
Exceptional 253 reviews 9.6
Staff9.7
Facilities 9.6
Cleanliness 9.8
Comfort 9.8
Value for money9.2
Location9.7
Free WiFi 10
High score for Cape Town
Eric United States of America
10
Reviewed: October 17, 2018
Exceptional
Liked · Although the views were excellent, the best part was definitely the owners and staff. They really went out of their way to make the experience an exceptional one. From packing a picnic basket breakfast for our early morning outing, to providing a local cell phone for us to use during our excursions, everything was done at a personal level of service that was completely unexpected and appreciated. Disliked · Leaving. We should have booked longer.
Barbara Ireland
10
Reviewed: November 10, 2018
facilities are as good as you hope and indeed some aspects better than you can dream. CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
Liked · Exceptionally helpful and friendly owners and all staff. Top standard facilities. Great location. Great breakfast and lots of quirky high standard touches. Conscientious about green issues (recycled /reusable breakfast food containers etc). And tasty food and tasteful decor. A great first night after long flights - we were 100% refreshed after just one night there.
Simone Australia
10
Reviewers' choice Reviewed: March 11, 2020
Exceptional
Liked · Absolutely everything. The location was perfect, the breakfast was delicious, the facilities were great and the hosts were exceptional. Loved every second there and wish we could go back.
Disliked · Nothing. It was wonderful
Jayne South Africa
10
Reviewed: February 28, 2020
A Little Peace Of Heaven
Liked · Everything, Andre and Matilda are super friendly and super helpful. Disliked · With the water restrictions we couldn't have a relaxing bath, but we need to save this precious commodity.
Steve Spain
10
Reviewed: February 5, 2020
Exceptional
Liked · Mathilda and Andre are exceptional hosts, with there team Issac and Blossom always on hand. Breakfast time was very enjoyable and healthy. Would strongly recommend anyone to stay here
Disliked · Nothing.
Mike United Kingdom
9.0
Reviewed: January 31, 2020
Mathilda and Andre were the perfect hosts! The room was super comfy and very spacious and the view f
Liked · Mathilda and Andre were the perfect hosts! The room was super comfy and very spacious and the view from the terrace spectacular. The location allowed for easy walking access to whatever you might want, beach,bars,restaurants all nearby but the property’s location was quiet. Well done guys x
Disliked · Nothing
CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
Carlos France
10
Reviewed: November 11, 2019
Perfect location and views! Mathilde and Andre gave great recommendations! Amazing service and breakfast! Will repeat!
There are no comments available for this review
Yael Israel
9.6
Reviewed: November 6, 2019
Exceptional
Liked · first- the hospitality! amazing people that welcomed us like kings and helped us with every question. amazing place for a perfect vacation Disliked · nothing
Didier Belgium
10
Reviewed: October 16, 2019
Good vibes at Beta Beach guest house
Liked · This was our first night in Cape Town and it was a top experience. André and Mathilda they know what it takes to please their guests. And it’s the small things that make the difference.
Heinrich South Africa
10
Reviewed: October 7, 2019
Extremely, exceptionally and positively the BEST place Liked · One of the BEST places you can find at affordable rates for the area! Such friendly staff, Matilda was very friendly and helpful! I will definitely be back! Keep up the good work. Breakfast was amazing and done brilliantly. Trevor United Kingdom
10
Reviewed: September 20, 2019
great place great hosts who obviously take great pride in their business and put the customer first
Liked · the hosts were fantastic and more than helpful with local advise. the staff were friendly and the place was pristine, the breakfast was great. the room, the bed a dream. could not fault anything. would reccommend the guest house to anybody and would stay there willingly if i were to go back to south africa. Disliked · nothing
CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
Amanda Singapore
10
Reviewed: August 25, 2019
Fantastic stay
Liked · Mathilda and Andre were excellent hosts. They provided great tips and were always happy to chat. Their staff were friendly and helpful. The room with the sea view overlooked camps bay and we woke up to sunrise every morning. The room was pretty, had everything we needed and turned down daily. Breakfast was hearty and yummy. We would recommend staying in camps bay for lovely views and security. It was easy to get around with Uber. The hop on hop off bus stop at camps Bay is about 10 mins walk from the property.
Disliked · Just a point to note - The sea view room faces the afternoon sun so it can get warm if you’re planning to stay in. Of course, the views are well worth it and there is air conditioning to battle the heat. We didn’t mind as we were out most of the day. Sanelisiwe South Africa
10
Reviewed: July 15, 2019
Cozy, private and amazing
Liked · Amazing view from my room. Clean room with Wi-Fi and Netflix. Very welcoming, helpful and friendly staff. Wonderful hosts (Andre and Matilda). Safe walking distance to the beach, restaurants and a shopping centre. Every this was perfect Anastasia United Kingdom
10
Reviewed: May 25, 2019
Couldn’t have been any better
Liked · Our hosts were absolutely lovely - really interesting to talk to and v helpful. The location is great - it is a 10 min walk downhill to get onto the seafront in Camps Bay, and seems safe to walk around at night too. It’s approx 15 mins in an Uber into Cape Town central which costs around rand 90 / £5ish, or slightly more if you’re heading to the V&A waterfront. The Hussar Grill (best steak!) and Codfather (seafood!) both v good, and 5-10 min walk from the guest house. If, like we were, you are wondering where on earth to stay in South Africa / Cape Town, we can assure you that Camps Bay is the best area - nowhere where else do you get such picturesque sunsets, and WOW, the photos do not do the view justice at Beta Beach. Delicious breakfasts every morning which can be brought up in the cutest picnic hamper to your room to enjoy with a coffee and THAT VIEW (breakfasts are continental: fruit salad, cereal/yoghurt compote and something warm like croissants or quiche). They are delicious and perfect amount to set you up for the day - we often didn’t even need lunch. To start the day with fruit and granola was very welcome given it is very easy to indulge in far too much amazing food and wine in SA! Room was peaceful, blackout curtains, huge comfy bed, we found ourselves wanting long lie-ins and early evenings watching the sunset (with our handy CURRICULUM VITAE ANDRE AND MATHILDA LOCKE
mini bar stocked with wine and beers for convenience). We just couldn’t have asked for more from our 1 week stay. Loved it, and wish we didn’t have to leave. Disliked · Nothing!
Scott United Kingdom
10
Reviewed: May 14, 2019
Scandinavian style beach-front bliss
Liked · This place is a Scandinavian- style haven. The finish is beautiful, high quality but minimal, the outlook into camps bay is utterly stunning. The place is spotlessly clean with all of your needs met and lovely touches, like different fresh warm pastries every morning from the local bakery (and much more), a cafetière and fresh coffee in the bedroom, and a lovely communal lounge. The pool area feels private and relaxing. Mathilde and Andre were very warm and accommodating hosts, though not overbearing, with plenty of experience, you’ll feel looked after and also have your privacy. Overall we couldn’t fault the place.
Zhou China
9.6
Reviewed: March 17, 2019
grand view
Liked · We wished to stay in room, as the place has a grand and excellent view of sea. Thank the hosters to take care on our travel. They are very nice and lovely. The breakfast of two days are diverse, both are very delicious. Anonymous United Kingdom
10
Reviewed: December 30, 2018
Amazing...
Liked · Everything was amazing - Andre and his wife were so welcoming. The staff were lovely - the rooms were stunning, as was the view. It was a 10 minute beautiful walk to the beach & shops. Do stay here if you can get a room... I couldn’t recommend it more! Ross Spain
10
Reviewed: November 6, 2018
Stunning Guesthouse
Liked · Immaculate and contemporary, 5-star guesthouse with beautiful picnic baskets for breakfast containing delicious pastries, fresh fruit and juice and yoghurt. The bedroom was perfectly presented with phenomenal views. Very friendly staff and top hosts. The best accommodation we stayed in Cape Town!
Disliked · Absolutely nothing - it was all perfect!
Contact this candidate