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Pharmacy Customer Service

Location:
Phoenix, AZ
Posted:
April 01, 2020

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Resume:

Srinivas “sam” javvaji, RPh

**** ***** ***** *****,

Avondale, AZ-85392

Ph: 623-***-****

Email: adckvy@r.postjobfree.com

PROFESSIONAL PROFILE:

With 12+ years of experience as a pharmacist

Bilingual in English, Hindi and Spanish

Licensed Pharmacist in AZ (License #S016889)

Skilled in pharmacology, Drug Utilization Review, Compounding, Prior-Authorization, Medication Management, Customer Service, Data Entry, Inventory Management, Staff Supervision and Store Management

Proficient in MS Office Applications, and other client-based software

PROFESSIONAL EXPERIENCE:

United Health Care, Optum Rx Chandler, AZ Oct2019-Jan 2020

Melrose Pharmacy Phoenix, AZ Dec2018-Present

Pharmacy (PRN)

Enter patient and prescription information into computer

Fill prescriptions, verify prescriptions filled by technicians

Manage inventory including controlled medications, monitored for outdated medications and recalls

Provide patient counseling and education

Supervise pharmacy technicians

Ensure compliance with federal and state laws, rules and regulations

Quick Pharmacy-Full Time Phoenix, AZ Jun 2010-Jan 2013

Pharmacy Manager

Accurately filled prescriptions; consulted with physicians and patients on medication dosage, drug interactions, diabetic testing supplies and potential side effects of prescription and OTC medications insuring for patients safety and satisfaction

Provide medication therapy management (MTM), Comprehensive medication review (CMR), patient education, monitoring, physician consultations, patient compliance consultation, and targeted intervention program (TIP)

Over saw day- to- day pharmacy operations, including budgeting, achieving of business objectives, and minimizing wait time

Fry’s Food and Drug Stores- Full-Time Phoenix, AZ Jan 2010-Jan 2013

Staff pharmacist/Pharmacy Manger

Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal

Hosted successful annual healthcare education and flu clinics

Completed new and updated patient profiles, including lists of patient medications

Compounded and repackaged medications, including unit-doses, topical medications and sterile products

Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure

Translated pharmacy communications for (language) speaking customers nationwide

Conducted blood pressure screenings and counseled on hypertension

Recommended appropriate clinical programs such as immunizations, MTM (Medication Therapy Management) and DCS (Diabetes Care Specialist)

Prepared medications such as emulsions, liquids, powders, and ointments

Correctly completed pharmacy paperwork, including daily and weekly reports

Effectively resolved insurance rejections and other billing issues

Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels

Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure

Communicated regularly with physicians, nurses, insurance companies and managed care organizations

Hand counted control medications, measured liquids and reconstituted antibiotics

Verified and labeled prescriptions with the 8 point check

Directly supervised 4 Pharmacy Technicians, interns and support staff while on duty

Helped achieve pharmacy business objectives by increasing sales and gross margins

EDUCATION:

Jawaharlal Nehru Technological University – Hyderabad, Telangana, India

Master of Science in Biotechnology

Kakatiya University – BS Pharmacy-Hanamkonda, Telangana, India



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