Store Manager Front Desk

Tarek Hanafi Mahmoud Abdelhakim

Telephone Number : 98749847

E-mail : adcktr@r.postjobfree.com

Fahaheel

https://people.bayt.com/tarek-hanafi-hanafi-44826919 Personal Information Birth Date : 29 Sep 85

Nationality : Egyptian

Visa Article : 22 Family Visa

Skills - Word & Excel Expert .

- Galileo Aviation System proficient .

- Amadeus Aviation System proficient .

- Sabre Aviation System proficient.

- Fidelio System for Hotel Management expert .

- Opera Property System for Hotel Management expert . Education Bachelor's Degree, Faculty Of Tourism and Hotels Minia University 2006, Egypt

Languages - Arabic : Mother Tongue

- English : Excellent

- German : Good

Experience

Ticketing & Reservations Agent Nov 2017- Present

Aldeera Travels Agency, Alahmadi

- Knowledge and experience of all aspects of the Amadeus, Galileo and Sabre .

- Provide ticketing for customers and making every component of a trip as seamless as possible

- Be responsive to customer's needs and issue resolution with excellent communications and follow up .

- Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances .

Front Desk Shift Leader Dec 2013 - Jul 2017

Ghazala Gardens Hotel, Sharm Elsheikh

- Greet and assist visitors and guests arriving on the reception .

- Answer phone in a friendly and helpful manner .

- Provide excellent customer service .

- Booking rooms using attention to details, speed and accuracy .

- Take payment through cash or credit cards .

- Maintain confidentiality of hotel data and guest information . Front Desk Shift Leader Feb 2011 - Mar 2009

Helnan Marina Hotel, Sharm Elshiekh

- Greet hotel guests and answer any questions or concerns .

- Provide an outstanding guest experience .

- Maintain an orderly front desk .

- Operate computer programs and multi-line phone systems .

- Maintain clear and accurate records of guest room bookings .

- Contact Necessary staff to solve problems when challenges arise . Jac Nafea Group Jan 2007 - Mar 2009

Assistant Store Manager

Cairo, Egypt

- Implementing business policies .

- Ordering more supplies or stocks .

- Assisting and reporting to the store manager .

- Taking Inventory .

- Performing accounting responsibilities .

Certificates - Advanced Amadeus course from Nazih Center, Egypt

- Galileo Course from Nazih Center .

- Sabre Aviation System course from Sabre Kuwait . Thank You for handling my C.V

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