Customer Service Executive

CURRICULUM VITAE

Nijo John Mathew

Kannamparampil H.O

Elanthoor P.O

Pathanamthitta- 689643

Kerala, India

Email ID: **************@*****.***

Contact No: +974-****-**** / +974-****-****

*-**** **perience Operations Executive (Freight forwarding) Strong Customer Orientation & ability to engage with different types of customers Adept at handling Customer Complaints & provide appropriate solutions Focus on Customer Retention PROFFESIONAL EXPERIENCE

MRC Shipping and Logistics L.L.C, Dubai, UNITED ARAB EMIRATES

(June 2018 – January 2020)

Designation: Customer Service Executive

Department: Operations

• Air, Sea & Land freight Coordinating.

• Coordination with the shipping line /airline to get the best freight / negotiated freight to secure of shipment.

• Handling pricing dept. for air, Sea and land import and export shipment.

• Booking /arrangement /follow up with the drivers or transport company for the land freight movement.

• Identify assess customers need to achieve satisfaction.

• Provide accurate, valid and complete information by using the right methods/tools.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents.

New age software and Solutions Pvt Ltd, Chennai, India

(August 2016- May 2018)

Designation: Jr. Executive

Department: Operations (Vanguard Logistics, Client Face Process)

• Documentation in LCL (Less container load) Process.

• Creating B/L (Bill of lading)

• Handling mails (Interacting with direct customer)

• Part of Manifest and Pre-Alert Team.

• AES filing.

ACADEMIC QUALIFICATION:

• Master of Business Administration (MBA Shipping and Logistics) from AMET UNIVERSITY, Chennai

(2014-2016)

• Bachelor of Commerce with Computer Application from KODAIKANAL CHRISTIAN COLLEGE (2011- 2014)

• (+2) Higher Secondary, CMS Higher Secondary School Pathanamthitta, Kerala (2011) PROJECT EXPERIENCE:

• Internship in AVG (Maruthi Suzuki) Pathanamthitta,

• Internship in St. Johns Freight in Kochi, January 2015

• Completed Project on “STUDY ON THE CONSUMER PREFERENCE BETWEEN ONLINE & ON STORE SHOPPING METHODOLOGIES” From Kodaikanal Christian College, March 2014 to April2014

• Completed Final Year MBA Project at Chennai Port Trust on “STUDY ON CONTAINER TERMINAL MANAGEMENT WITH SPECIAL REFERENCE TO CHENNAI PORT” From Amet University, 22/02/2016 to 31/03/2016)

CERTIFICATE

• Finished PGDFT from Amet University

• One credit certificate in Social work practice from Concordia College, New York.

• One credit certificate in Cinema and Human Condition from Concordia College, New York. COMPUTER SKILLS:

• MS Office, Programming in C++

• Tally ERP 9, SPSS

• Typing

PERSONAL TRAITS AND STRENGTHS:

• Possess good leadership skills and fast learner.

• Goal oriented and self-motivated person with a sense of responsibility and commitment.

• Responsive person with good understanding capability.

• Innovative, enthusiastic, and uncompromising work ethic. PERSONAL DETAILS:

Father Name

Mother Name

Date of Birth

Languages

Passport no

: Mathai John

: Sheba John

: 10/11/1993

: English, Malayalam, Tamil, Hindi

:L3029139

Signature of candidate

(NIJO JOHN MATHEW)

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