Customer Service, Administrative Assistant
Resume:
Nanaimo, BC
***********@*****.***
FUNTO DEBORAH AKANBI
HIGHLIGHTS
* **** ** ****** ********** dealing with high volume of data and information to deliver excellent customer service.
Master of Business Administration and Master of Science International Management (Candidate), Graduate diploma Business Administration.
Professionally attended to an average of 20 customers daily both in person and via phone.
Proficient use of Microsoft Office including MS Word to deliver reports for my supervisors and also write and proofread blog and LinkedIn postings.
Efficiently kept log of customer calls, incoming mails and employees that accessed the presentation room using Microsoft Excel.
EDUCATION
VANCOUVER ISLAND UNIVERSITY,
MBA AND MASTER OF SCIENCE INTERNATIONAL MANAGEMENT (CANDIDATE) 2019 - PRESENT
CONCORDIA UNIVERSITY CANADA,
Graduate diploma business administration (2018-2019)
MIDDLESEX UNIVERSITY LONDON,
Bachelor of Science business information systems & information technology (FIRST CLASS HONOURS) 2013-2016
SKILLS & ABILITIES
Interpersonal and communication skills
Attended to and communicated with customers in a courteous and professional manner which aided in the increase of customer satisfaction
Ability to learn fast and contribute effectively to teamwork.
Worked in different teams for more than 5 courses in the university and received excellent grades without having problems with team members and with little supervision from both members and professors
Good time management skills that enables me meet up with deadlines
Handled all projects and assignments with utmost proactivity which enabled me to meet all deadlines and never got a late submission penalty.
Ability to work responsibly in a professional environment
EXPERIENCE
Social Media Strategist/ Front Desk Officer, 2016-2017
TOTAL FACILITIES MANAGEMENT LIMITED
Provided administrative support at the front office to ensure professional, courteous and exceptional customer service to all guests.
Coordinated the flow of incoming mails from clients in a prompt manner which ensured quick response from appropriate offices and increased customer satisfaction.
Handled requests of information and data from customers and supervisors with professional accuracy and confidentiality.
Maintained social media websites such as Facebook, Instagram and LinkedIn by regularly posting update to increase brand awareness.
Administrative Assistant, 2015- 2016
GOD’S MERCY REVIVAL MINISTRIES (VOLUNTEER)
Offered administrative support to the non-profit organization by maintaining accurate records of all donations received.
Maintained electronic and hardcopy filing system of all confidential organization documents.
Communicated regularly with volunteers to provide updates on events and service requests.
Coordinated and maintained records for all staff and volunteers to ensure attendance and performance
Facilitated volunteer training and orientation sessions to ensure volunteers were comfortable and confident with their responsibilities.
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