Sisanda Lutho Ntsimango

Contact number: 079*******/ 079*******

Email address: adckh8@r.postjobfree.com

Address: Silverton, Pretoria

PERSONAL INFORMATION

Nationality: South African

Sex: Female

Languages and proficiency: English (Fluent)

IsiXhosa (Native)

IsiZulu (Intermediate)

KEY SKILLS AND COMPETENCIES

•Effective Communication Skills

•Empathy and Patience

•Technical Knowledge

•Conflict resolution.

•Adaptability

•Decision-making

•Time management

•Problem-solving

•Adherence to Policy

•Persuasive Speaking Skills

•Ability to use positive language

•Effective Listening

•Willingness to learn and improve

•Computer literacy: Competent in use of MS word, MS PowerPoint, MS Excel and Internet Explorer

•Mobile Literacy: Competent use of Android, IOS and Social Media applications

EDUCATIONAL QUALIFICATIONS

•Undergraduate: University of South Africa

Degree: BSc. Life Sciences (Psychology, Physiology and Genetics)

Status: Currently pursuing

•Accreditation: TEFL Professional Development Institute

Qualification: TEFL Certificate

Status: Completed 2018

•Undergraduate: University of the Western Cape

Degree: BSc. Applied Geology

Status: Incomplete, to be completed in 2023

•National Senior Certificate

Obtained: Butterworth High School (2015)

Place: Butterworth, Eastern Cape

EMPLOYMENT EXPERIENCE

•Place: Corporate View Trading (Armour Life Campaign)

Job Title: Call Center Agent (Sales)

Period: March 2020- Current

Duties:

•Cold calling

•Generating Sales leads

•Up-selling and Cross selling Life Insurance

•Closing sales

•Place: Merchants (iiNet Campaign)

Job Title: Customer Services Representative

Period: April 2019- August 2019

Duties:

•Building rapport with clients

•Solving customer related queries

•Troubleshooting Internet issues with customers

•Sorting out billing issues on customer accounts

•Upselling and cross selling iiNet product offerings

•Place: Call force Direct (iTutor Group campaign)

Job Title: Language Consultant

Period: July 2018- December 2018

Duties:

•Facilitating English lessons for Asian students

•Facilitating a class of 2-6 students

•Preparing brief progress reports on each student everyday

•Learning and delivering lesson plans and materials

•Place: UWC department of Physics

Job Title: Physics 118 Tutor

Period: February 2017- November 2017

Duties:

•Identifying and analyzing student needs

•Overseeing experiments

•Grading assessments

•Assisting students with course work for good performance

•Place: UWC Student Development and Support

Job Title: Student Assistant and Data Clerk

Period: February 2016- November 2016

Duties:

•Answering telephone calls

•Responding to emails

•Drafting letters

•Responding to student queries

EXTRA-MURAL ACTIVITIES

•I am a participant on the Emerging Leaders Programme.

•Current Member of the 5X5 Uniting Youth Advocacy project

•Former Deputy Secretary of Indalo Yethu Eco-Schools group

•Former branch Deputy Chairperson of SASCO Wanga Sigila

•Former University of the Western Cape Student Representative Council member

REFERENCES

•Mr Christo Botes: Owner

Place: Corporate View Trading

Cell: +27-82-808****

•Mr Lumkile Thomas: SRC President

Place: University of the Western Cape

Cell no: 078*******

•Mr Wandisile Mdepa: Head of Student Governance

Place: University of the Western Cape Student Development and Support

Cell: 072*******/067*******

•Jacinta Jack: Supervisor

Place: Call force Direct

Cell: 081*******

•Terence Marais: Contact Centre Manager

Place: Merchants (iiNet)

Cell: 083*******

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