Manager Customer Service
Resume:
Stephanie Sharp
adckge@r.postjobfree.com
Experienced, creative and driven strategic Senior Talent Acquisition Specialist with the ability to deliver amazing results in an ever-changing – high volume - fast paced environment, with the ability to develop and maintain strong client relationships from the bottom up. Recognized as a trusted, knowledgeable partner. Seeking a full-time permanent position.
Skills:
Human Resources (HR)
Sourcing
Recruiting
Relationship Building
Information Technology
Cold Calling
Applicant Tracking Systems
Databases
Tracking Systems
Aug 2019 – Oct 2019
Connect Search
Ferrara Candy Company - Contract
Recruiter
Dec 2018 – Jun 2019
Talent Solution Group
CME Group - Contract
Technical Contingent Hire Recruiter
Dec 2017 - June 2018
Compu Tech Corp.
BlueCross BlueShield IL - Contract
Lead Recruiter
Mar 2015 - Apr 2017
AkzoNobel
Senior Talent Acquisition Specialist
Mar 2014 - Aug 2014
NCSA Athletic Recruiting
Temp Corporate Recruiter
Sept 2006 – Dec 2013
AON (RPO) - BMO
Senior Recruiting Consultant (Remote)
Experience:
Full life-cycle recruiting in a metrics driven (KPI)– process oriented environment regionally
Managed a req. load of 25-30 positions (fast paced/high volume) across multiple states
Sourced and Recruited (Exempt and Non-Exempt) Corporate, HR, IT, Accounting, Legal, Risk Management, Health Industry experience, Chemical Engineers, Sales, Retail Line of Business (Service Reps., Supervisors and Managers), Customer Service, Executive and Administrative Assistants, Call Center, Sales Platform - Bankers (Universal, Personal, Private, & Commercial)
Hired candidates in 20 -30 days from sourcing to offer
Continuous follow-up through to the candidates first day onsite with manager and onboarding team
Bi-Weekly touch base with hiring manager to ensure the right candidates are coming through
Run weekly reports to gage success rate
Prompt responses with a sense of urgency
Identified and communicated hiring trends to hiring managers
Presented a slate of quality/vetted candidates in a timely fashion via pipeline from CRM
Setting expectations early on in process with hiring teams
Conducted intakes with hiring managers and Business Partners and devise a sourcing plan
Precise execution of behavioral based interviews, in person and/or via telephone and HireVue of pre-qualified applicants.
Obtained all necessary documentation and approvals prior to presenting offer to candidates.
Developed and maintained a network of contacts to easily identify and source qualified talent through a variety of channels including internet, social networking sites, networking, cold calling, referrals, job fairs, etc.; initiate contact with possible qualified talent for specific positions via direct sourcing
Ensuring a smooth seamless process for client and candidate
Offer negotiations
Maintain data integrity within applicant tracking system
Kept top candidates warm and engaged via email, phone and text to ensure a viable pipeline and reduce time to fill
Sourced passive candidates via Applicant Tracking System, CRM, Job Boards – CareerBuilder, Monster, The Ladders, Indeed, Dice, etc., Bull Horn Reach, LinkedIn Recruiter, Competitors, & Referral Programs
Education
Roosevelt University
Master's Degree/Human Resource Management
Roosevelt University
Bachelor’s Degree – General Studies
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