Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Valencia, CA, 91354
Posted:
March 31, 2020

Contact this candidate

Resume:

Katia Colwell

Cell 818-***-**** – adckdq@r.postjobfree.com

Objective: Aspiring for a position that will allow me to utilize my experience in human resources and interpersonal communication skills may be utilized to positively contribute success

Profile: Graduating senior at The Master’s University majoring in Business Finance. Thrives under pressure and excels in attention to detail, flexibility adaptability, and organization. EDUCATION

The Master’s University – Santa Clarita, CA

• Major- Business Finance

• Year- Senior, Graduating May 2020

• Relevant Coursework – Business Communication, Business Ethics, Business Law, IS Applications, Management Theory, Risk Management, Financial Services Management EXPERIENCE

First Foundation Bank – Irvine, CA Summer 2018 and 2019 Served (2) separate four-month junctures in the Human Resources Division:

• Supported the staff in audit preparations by paying attention to detail

• Assisted Recruiter in drafting Job Descriptions

• Received basic training in benefits, payroll, recruiting, and HR regulations

• Aided Human Resources Generalist with a variety of significant tasks and responsibilities Coffee Kiosk- Valencia, CA August 2017-May 2018

Served as shift lead and Barista and handled many tasks related to, but not exclusive of:

• Provided customer assistance requiring excellent problem-solving capabilities

• Oversaw the continuity of the shift by taking inventory and producing at a steady pace

• Executed Coffee Kiosk’s mission through serving accurately and maintaining high quality Legacy Christian Academy - Valencia, CA August 2016-May 2017 Served as an afterschool caregiver to private school students with tasks including:

• Assembling events and activities to propose entertainment for the students

• Aided in tutoring for grades Kindergarten through 7th

• Communicating with teachers and parents to provide the best atmosphere for the students Chick-Fil-A - Valencia, CA April 2016-August 2016

Served as Marketing Leader with tasks including, but not limited to:

• Assembled marketing events for the Valencia location

• Directed marketing needs and projected inventories

• Attended special events and coordinated with other stores through partnerships Grace Books International - Sun Valley, CA April 2015-April 2016 Served as Conference manager and store clerk:

• Provided customer service to more than 3,000 conference participants

• Assisted in all elements of employee training and orientation

• Supplied client assistance diagnosed discrepancies between Publishers and GBI SKILLS

• Technology - Proficient in Excel, PowerPoint

• Exceeding expectations while under high amount of pressure



Contact this candidate