Sales Customer Service

GLENDA A. NIX

**** ******* **., *******, ** ***32 698-***-**** adckdc@r.postjobfree.com

CAREER OBJECTIVE

To achieve the highest level of customer service through retail sales, to capitalize on considerable experience in multi-tasking roles (e.g. cashiering, customer service, floor sales, point-of-sales purchases, marketing, and merchandising). Possess a “can-do” approach to all tasks. Consistently performs at a high level of productivity, speed and accuracy during point-of-sales closures.

EXPERIENCE

WALMART Atlanta, GA 2012 - Present

Apparel Merchandise Specialist

Ensuring the proper processing of new merchandise; replenish the sales floor to execute performance at maximum capacity. Modules are set daily in a timely fashion, consistently meeting sales goals, while Floor T-stands and E walls are arranged. Meeting the highest performing ability of Walmart’s clothing trends.

JC PENNY Tucker, GA 2006 - 2012

Fine Jewelry Specialist

Responsibilities include seeking and meeting sales goals; telemarketing; initiating customer contacts via mail; showcasing merchandise to all customers to preview select pieces optimally, performing diamond testing to validate authenticity; and maintaining daily merchandise count sheets. Expected to present expert knowledge of merchandise and pricing. Execute appropriate security standard and procedures. Often selected for sales duties in other department to fulfill staffing need (women’s accessories, women’s clothing, and lingerie).

Consistently meet and /or exceed sales goals and quotas

Ranked among top sales associates; recognized for excellence in establishing Care Plans and building business in the Jewelry Store at JC Penney

ROSS DRESS FOR LESS Laurel, MD 2005-2006

Front-End Manager

Front-end managerial duties including customer service, purchase adjustments and returns. Opened and closed registers. Received incoming merchandise. Oversaw floor arrangements and merchandising in all departments.

Developed large repeat business customer base by establishing a reputation for putting customer first

Increased speed and prompt service at point-of-sale

Glenda Nix continued

HECTS DEPARTMENT STORE Laurel, MD 2000-2005

Fine Jewelry Specialist

Sold store’s most expensive lines of fine jewelry. Anticipated client’s produce needs. Made recommendations to manager re: seasonal trends. Introduced new lines. Processed special orders and ensured deliveries in a timely manner. Created and/or assisted in the visual merchandising of jewelry lines.

Met or exceeded personal, weekly, monthly and annual sales goals

Met or exceeded Service Plan attachment rate goals

EDUCATION

B.S., Performing Arts, State University of New York, Empire State College, Albany, NY

A.A.S., Fashion Merchandising, Fashion Institute of Technology, New York, NY

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