Philemon M. Ngoh Concord, SC. ***** 859-***-**** adckdb@r.postjobfree.com

Personal Profile

Dynamic, six years hands-on Scrum Master with servant leadership experience in large enterprise software development projects that meet demanding time restraints and exceed all expectations. Demonstrated ability to motivate, organize, lead and coach Scrum teams across multiple locations, with a verifiable track record of coaching Scrum teams, working on complex projects while delivering on time and above expectations. Ability to coach multiple teams on projects at once while working within strict deadlines and maintaining professionalism. Skilled in providing effective servant leadership in fast-paced, deadline-driven environments, with outstanding oral and written presentation and communication skills. Assigned to positions of increasing responsibility because of strong leadership skills, teamwork, customer service and overall performance. Excel at turning individuals into teams that work efficiently. Actively involved in Community Agile Practice and Experience Sharing Programs as participant and facilitator.

Graduate certificate, Health care and Project Management

Certified Scrum Master (CSM), BSc, Health Care Management

Core Competencies:

Strategic Planning

Process Documentation

Technical Skills

Quality Assurance

Agile/Scrum Methodologies

Prioritizing/Multi-Tasking

Process Improvement

Efforts

Product Development

Documentation Skills

Project Status

Performance Testing

Project /Product Management

Tools

Knowledge of various Agile frameworks: Scrum, XP, Kanban Principles.

Strong technical command of management tools; JIRA, Version One, Rally and TFS

Relative Estimation and Story-Based Development

Experienced in Agile techniques: User Stories, TDD, Continuous Integration

Ticketing tools such as Remedy PAC2000, JIRA, ServiceNow

Rally Soft, MS Office, TFS, Agile, MS Visio, SharePoint, Word, Excel, Oracle, VersionOne

DevOps

CRM, Salesforce, SAFe

Experience

Global Payments, Jeffersonville, IN. December 2019-date

Scrum Master

Delivered all planned key features of Vital Heartland Projects prior to Diamond Conference, the most applauded company success for these past years, prior to its Mergence with TSYS.

Initiated and Facilitated release train alignments after the merging of Global Payments and TSYS.

Proficiently organize and facilitate daily stand-ups, sprint reviews, retrospectives, sprint and release planning.

Collaborate closely with product owner in writing user stories and backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.

Effectively track team’s progress, including burn down, velocity and release forecasting.

Work with Scrum Masters across four sites to prepare for and facilitate potentially shippable increment planning sessions.

Expertly promote continuous improvement and help teams increase productivity and foster innovation.

Identify and remove organization and team impediments to enhance productivity and efficiency.

Researched and proposed changes to processes and tools to drive innovation in the quality discipline.

Coached a newly created salesforce team to maturity.

Initiated paired programming for knowledge sharing within the team.

Helped in resolving conflicts. Promoted a Lean Agile mindset.

Ruskin Inc. Lexington, KY.

Scrum Master: - March 2018-December 2019

Contribute to product roadmap planning, project scheduling and release management.

Identify and remove organization and team impediments to enhance productivity and efficiency.

Train new team members and transition teams to agile framework with Scrum to enhance team skill levels.

Monitor and manage dependencies on other teams and external projects to ensure potential issues are resolved.

Participate in iteration planning to create acceptance criteria and tests that define “done” for developed features.

Coached development teams to practice core agile principles of collaboration, prioritization, team accountability and visibility

Selected Agile tool for project which resulted in the identification of a suitable agile lifecycle management tool for Enterprise wide adoption (JIRA)

Participated and organized requirement gathering sessions with the stakeholders to elicit and analyze requirements

Participate in Scrum of Scrums with Release Train Engineer to discuss cross team dependencies, impediments at Program level and System Demo where output of each team are displayed in an integrated manner.

Worked with all Facets Provider of software development from requirements gathering to testing, configuration and international deployment

Worked with Sr. Architects/Lead Developers to set up the design of all ETL mapping to load it to EDW as target systems

Mclane Inc. Nicholasville, KY

Scrum Master, February 2016 – March 2018

Utilize abilities and skills of individuals and foster a feedback culture to support team building and development. Played the role of a servant leader.

Provide effective defect tracking and management to ensure highest quality software.

Proactively collaborated with other Scrum Masters and Agile Coaches across the organization.

Supported the product owner with grooming and maintaining product backlog and working with the team.

Advocated for quality and the customer experience to ensure customer satisfaction and gain referrals.

Collaborated with QA peers on test case reviews and continuously improved test approach and design.

Proactively communicated any risks, design and quality issues, or increases in scope/time required to ensure projects remained on track.

Researched and proposed changes to processes and tools to drive innovation in the quality discipline.

St Louis Group, Buea, Cameroon.

Scrum Master, August 2014- February 2016

Transitioned teams from Waterfall to Agile by:

Introducing Agile to the Executive, emphasizing on the benefits of Agile over Waterfall, most importantly, how it drives faster release cycles to get valuable products in the hands of consumers, increasing returns on investment and withstanding competition from other companies going Agile. Created small teams to kick start Agile pilot projects, taking baby steps and proving it works for the organization. Coached teams through forming, norming, storming and performing phases. Getting everyone in the organization involved in continuous training on Agile practices from start and throughout the process.

Coached, mentor and guide agile teams on their journey to becoming self-sustaining, high performing agile teams in the development of health system management applications.

Initiated the adoption of Agile practices, techniques, and frameworks such as Scrum and Kanban, reducing the gap between agile theory and practice

Drove continuous improvement initiatives, which encourage the adoption of agile practices and result in improved project execution

Built expertise in the agile discipline by coaching multiple Scrum teams

Performed assessments and co-created (with the team) continuous improvement plans for Agile teams at varying levels of Agile maturity

Defined and ensured consistent agile standards and best practices

Created and delivered presentations and training sessions with an eye on process and related best practices

Partnered with other Agile Coaches and Scrum Masters across the organization to align and drive consistency and transparency throughout the organization

Organized and facilitated workshops that promote Agile maturity across the organization

Defined and supported Agile estimation methods, Release Planning and other scaling activities and events

Defined and monitored metrics/scorecards to measure Agile maturity and helps develop and execute plans to improve maturity

Fostered an environment of mutual respect and cooperation, transparency, autonomy, agility, learning, innovation, quality and speed of execution

Medicines for Humanity Inc. Rockland, MA.

Project Manager (January 2010-July 2014)

Coordinate internal resources and third parties/vendors for the flawless execution of projects

Ensure that all projects are delivered on-time, within scope and within budget

Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

Ensure resource availability and allocation

Develop a detailed project plan to monitor and track progress

Manage changes to the project scope, project schedule and project costs using appropriate verification techniques

Measure project performance using appropriate tools and techniques

Report and escalate to management as needed

Manage the relationship with the client and all stakeholders

Perform risk management to minimize project risks

Establish and maintain relationships with third parties.

Attend conferences and training as required to maintain proficiency

Develop spreadsheets, diagrams and process maps to document needs

Language

French, English

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