Customer Service Representative

Bonnita E. Howard

**** ******* **** ***. * • Greensboro, NC 27407 • 336-***-**** • *********@*****.*** PROFESSIONAL EXPERIENCE

I am a hardworking Customer Service Representative with more than eight years of experience working in customer service and financial card services. I've been trained in project and time management with extensive knowledge of proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results and professional goals. SKILLS

• Money handling abilities

• Service standard compliance

• Complaint resolution

• Computer proficient

• Credit card processing

• MS Office proficiency

• Account management

• Multi-line phone talent

• Report preparation

• Data entry

• Professional telephone demeanor

• Recordkeeping strengths

WORK HISTORY

Sykes Enterprises- Customer Service Rep 2018

• addressing customer inquiries, solving problems and providing new product information and new orders.

• Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.

• Applied highly effective selling skills while properly engaging and presenting solutions to customers.

• Conferred with customers about products and concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales.

• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes. American Express Co- Customer Service Card Specialist 2000-2005

• Answered high volume, back to back calls, emails each day, addressing customer inquiries, solving problems and providing new product information and new orders.

• Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.

• Applied highly effective selling skills while properly engaging and presenting solutions to customers.

• Conferred with customers about products and concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales.

• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and

EDUCATION & CREDENTIALS

Page Senior High School 1988

Greensboro NC

Graduated High School Diploma

Bible College 2002-2007

Fuquay Varina

Bachelor of Arts Degree

Guilford Technical Community College

Jamestown NC

Culinary Associate Arts Degree

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