Service Representative Customer

Summary

Experienced IT professional with * years’ of expertise in Automation and Manual software testing

Solid knowledge of Software Development Life Cycle (SDLC) and QA methodologies

Expertise in writing detailed test cases, defect tracking and defect reporting

Knowledge of database management system and SQL queries

Expertise in functionality testing, smoke testing, integration testing, black box testing, end-to-end testing, UAT testing, regression testing and performance testing

Experienced in test documentation such as test plans, test strategies, test cases/scenarios and in preparing regression suites for each phase of testing

Experience in using HP Quality Center/ALM, JIRA, Bugzilla and Testlink to manage defect lifecycle

Experience with cloud providers like Amazon AWS and building tools(Jenkins)

Experience in reviewing designs in Invision and Zeplin

Proven ability in working individually or as a part of team, problem solving, process improvement activities, analytical skills, reporting and assisting to manager

Detail-oriented, self-motivated, quick learner and able to work in a fast-paced environment with minimum supervision

Technical Skills

Testing Artifacts:

Test Plans, Test Strategy, Test Cases and Defect Summary Reports

Tools and Utilities:

Eclipse, Selenium, Appium, Postman, Jmeter, HP QTP Pro, Notepad++, Eclipse, NetBean IDE, Pycharm, Android Studio, Xcode, Jenkins, AWS

Databases:

MS-SQL, MySQL, SQLite, MS Access

Test Management Tools:

HP Quality Center/ALM, JIRA, Bugzilla, Github, TestLink, Zephyr

Testing Types:

Functional, Regression, Exploratory, Validation, Usability, Acceptance, Stress, Load, Web, Mobile, Smoke, Sanity, System Integration, Cross Platform, Cross Browser, Navigational and API testing

Web Technologies:

HTML5, CSS, JavaScript, AngularJS, XAML, XML, Java, PHP, Python, Swift, Android SDK, Foam, JSON

Operating Systems & Other Technologies:

Windows, Linux, Mac, DOS, MS Office

Work Experience

Software QA Analyst

Nanopay Corp. Oct.2017– Present

Project 1: Ablii is a proprietary payment platform from the Royal Canadian Mint

Project 2: MintChip(iOS and Android Mobile App) is a digital currency that stores the money securely in the digital equivalent of a safe deposit box

Project 3: Retail Application is leveraged by retailers to accept mintchip payments from mintchip Shoppers

Project 4: ConnectedCity(iOS and Android Mobile App) used to facilitate the exchange of value between consumers and merchants in real time

Project 5: NanoConnect is connecting businesses to make it easier to pay and get paid

Project 6: NanoExchange transfer money across borders

Anju Zachariah 647-***-****

Responsible for writing test cases, documented bugs and communicated with development to get them fixed

Verifying project requirements and executing functional, UI/UX, performance, integration and regression test cases

Collaborating with product management and engineering teams in an agile environment to develop a comprehensive set of tests for web-based applications

Design, develop and implement Page Object Model automation testing framework using Java, TestNG, Selenium Web-Driver and Maven

Creating and executing automation test scripts, test suite using Selenium

Recording software defects using JIRA as a tracking system and reported defects to the software developers

Performing both manual and automation (Appium) testing for both iOS and Android mobile applications

Performing manual and automation testing for AWS hosted cloud based applications

Analyzing client requirements, attending change request meetings to document changes and implementing test procedures to accommodate those changes and ensure repeatability in different cycle of agile

Involving in test cases review meetings, scrum meeting and sprint planning

Worked closely with database languages: SQL on MS SQL database

Preformed in Web Service Testing (XML) and REST API Testing (XML & JSON) through WSDL by using Soap UI

Deploying and hosting the development code to test environment using Jenkins and AWS

Prioritizing testing tasks based on goals, risks of projects, testing milestones and activities are completed as scheduled

Network Administrator/Customer Support

Success Skills Centre Oct.2013 – Apr.2014

Performed data backups, disaster recovery operations and installed new software releases

Evaluated, installed and upgraded computer hardware, software and operating systems

Worked on MS Exchange server 2003 for creation of email IDs for individuals and groups

Installed Windows operating system and Microsoft applications such as Word, Excel, PowerPoint, Internet, and Email

Built new servers, installed Microsoft Windows Operating systems and prepared systems for deployment

Performed reports and documentations in administration department

Worked as a replacement customer service representative at the front desk to receive client calls for booking appointments with counselors

Provided basic computer trainings for clients

QA Analyst

Shristy Informatics Sep.2009–Aug. 2013

Project 1: Online banking tool helps customers to calculate mortgages and personal loans

Project 2: Online banking application provides complete banking services to the customers

Project 3: The client server application helps to calculate individual, group or organizational insurance plans

Analyzed and identified the test scenarios, test cases based on business requirement document

Created and executed test plans, test scripts for multiple concurrent projects to ensure the quality and usability of the web applications

Anju Zachariah 647-***-****

Worked in a highly dynamic Agile environment and participated in daily stand-ups (scrums), sprint planning for both dev and testing sprints

Prepared and executed automation test scripts using Selenium WebDriver, Java and TestNG to ensure the process to verify and validate the quote journey according to client specifications

Used Xpath extensively for locators

Created around 3000 automated test cases with success ratio of 82%

Used HP ALM as a test management tool to plan and execute test cases, mapping requirements with test cases, analyzed test results and defect tracking

Performed system testing, functional, integration, regression, smoke and also assisted with UAT testing

Implemented Selenium frameworks and maintained up-to-date test scripts used in regression and functional testing

Performed SQL query to validate data in the back end data base and also to check the data flow between different modules

Performed defect tracking and generated automated daily reports using JIRA

Education and training

Diploma in Enterprise Web & Mobile Developer from Trios College 2017

Bachelor’s Degree in Engineering major in Information Technology from Mahatma Gandhi University 2009

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