Manager Mental Health
Resume:
HELENE BUSH
Bronx, NY *****
EDUCATION:
**/**** – 01/2018 City College of New York New York, NY
• Major interdisciplinary Studies BA 6/18
SKILLS AND QUALIFICATIONS:
• Experienced case management professional in the health care industry
• 22+ years of direct experience in emergency care, geriatric care, home care of terminally ill and HIV services
• Computer Skills: Microsoft Office (Word, Excel, PowerPoint and Outlook), Internet Research and Cardiopulmonary Resuscitation (CPR) CARES
• Knowledgeable in Welfare Management System (WMS) CASE MANAGEMENT EXPERIENCES:
09/2018 - 01/4/19 SCO.
Bronx,
NY
Housing Case Manager
• Assisted clients' Individual Employment Plans leading towards gained and retained employment.
• Assessed and resolved client concerns using Motivational Interviewing techniques.
• Provided housing assistance; and referrals for mental health care and other unmet social service needs.
• Maintained records of progress, recording outcomes Homeless Management Information systems.
• Served and performed duties as Housing Counselor under a previous Supportive Housing Program grant
09/2014 – 10/2015 Daughters of Jacob Bronx,
NY
Case Manager
• Managed and coordinated visits with clients in the home.
• Provided counseling utilizing skills on behavior, physical, emotional, social and substance abuse.
• Developed an overall plan of intervention to maintain positive open and respectful communication with clients, families and other involved persons.
• Conducted outreach in community and schools working with person in crisis, teaching, advocating and coaching.
• Analyzed, organized, planned, scheduled and coordinated care with other parties involved.
• Responsible for clerical detail, documentation, charting notes and researching resources. 08/2012 –
09/2014 ACS Bronx, NY MF
Case Planner
• Develop psycho-social assessments and service plans for children and families to ensure child safety and reduce child risk in accordance with the Improved Outcomes for Children initiative.
• Performed case management duties to a caseload of 12-13 including advocacy and assistance with entitlements.
• Participated and facilitated in Family Team Conferences
• Completed monthly casework statistics using the internal system 01/2001 – 08/2012 Unique people Services New
York, NY Case Manager
• Participated in the assessment and service plan development and implemented services to clients in accordance with their individualized service plan.
• Coordinated referrals and completed the screening and assessment on all clients on caseload.
• Ensured that all appropriate referrals for identified services on the service plans are made and coordinated with service providers via contracted network providers or community resources.
• Participated in case staffing, case conferences and mental health court hearings.
• Provided outreach and follow up services including but not limited to crisis and missed appointments to ensure adequate resources are available and in place.
• Made home visits and other agency visits to settings such as hospitals and jails to provide supportive and case management services.
09/2000 – 09/2001 Manhattan Psychiatric Center Ward Island, NY
Case Manager
• Developed, implemented, and monitored the individualized Person-Centered Plan (PCP) for up to 40 consumers in order to meet their community integration and service coordination goals.
• Assisted consumers in accessing benefits and services by providing information on community resources.
• Provided crisis intervention, guidance, and supportive counseling.
• Advocated for and promote full inclusion of individuals with disabilities in all opportunities in the community.
• Completed documentation and reports on a weekly and quarterly basis to ensure eligibility, funding, and compliance with state and agency policy.
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