IKRAMALLAH KABOUS

Nationality: Morocco

Mobile: 971-********* / 971-*********

Mail: adckax@r.postjobfree.com

Education:

1992: Baccalaureate, Modern Letters Section. fairly good grade. 1997: Third year .Caddi Ayyad Faculty of Letters and Humanities. 1997: American Language Center. Proficiency level in English skills: Software:

Word, Excel, Outlook and Internet, Fidelio, Opera, Accpac, His, Iriscare, Mediware, Easy clinic, PRO Rad (Radiology system)

Professional Experience:

1996-1997: UNIVERSAL PICTURES Cinematographic Company Worked with (The Mummy production LTD As a production runner (Morocco Marrakech) 1997-1998: Golf Palace Hotel for Orqui Voyages Company Hostess in (Morocco Marrakesh)

1998-1999: Receptionist at the KENZI SEMIRAMIS (Morocco Marrakech) Check-in, check- Out cashiering, guest relations, handling guest requests and complaints, sending faxes, answering calls and forwarding them to the respective extensions. 1999-2002: Receptionist at the ES SAADI Hotel (Morocco Marrakech) Check-in, check- Out, cashiering, guest relations, handling guest requests and complaints, sending faxes, answering calls and forwarding them to the respective extensions. 2002-2005: Receptionist at the ONE and ONLY Royal Mirage the Palace (Dubai UAE) Administration, Check-in, check-out, cashiering, guest relations, handling guest requests and complaints, sending faxes, answering calls and forwarding them to other extensions, handling busy reception, follow up with travel agency’s vouchers, making reservations(rooms, activities in the hotel, restaurants, city tours.

2005-2011: Dr Akel’s Dental Clinic General Medical Center in Jumeirah Magrudy Center, & its branch:

• Green Community Medical Center GMC Branch

• GMC CLINIC Jumeirah Branch

Check-in check- out .cashiering, handling guest requests and complaints, sending faxes, answering calls and forwarding them to the respective extensions. Confirming appointments of the patients with the doctors. Follow up with Insurance companies regarding approvals and other front desk tasks.

2011-2013: NEURO SPINAL Hospital - Dubai

Check-in, check- out. Cashiering, guest relations, handling guest. Requests and complaints, sending faxes, answering calls & forwarding them to the respective extensions. Follow up with Insurance companies regarding approvals. Arranging for the surgeries (pre-operation, date of admission, date of discharge.)Worked in outpatient reception, neurology reception, neurosurgery reception, neurophysiology reception and radiology reception. 2013-2015: AL Zahra Hospital - Dubai

Worked as Interpreter and P.R.O assistant. Doing the translation for Patients and doctors. Assisting the non-English patients with their journey through the Hospital. Checking on Inpatient and look on their concern and try to sort it out. Taking the Feedback of each inpatient in both Medical Ward and Obstetric Ward. Doing the statistics of Inpatients. 2015-2017: IMC Medical Center - Dubai

As Front Desk Supervisor, taking care of Administration tasks, supervising the flow of Reception, arranging Doctors schedule, making staff Rota, checking Daily sales, receiving feed-back on our services and handling complaints promptly and appropriately. Making sure that all Insurance Approvals are sent and follow up is done. Putting an eye on the waiting area and making sure that all our patients are attended.

2017 - Present: Dubai Cosmetic Surgery Clinic - Dubai As Patient care coordinator. Doing the closing of the deals for the Surgeries for different departments like Cosmetic Surgery Department and Hair transplant department. Arranging date and time of the surgeries. Contacting the patient before his surgery and making sure that he was given all the instructions needed and his inquiries are answered. Booking all his follow ups and treatments instructed by the doctor (PRP- Growth factors – Acel). Working on ZOHO and Meddy system to contact and bring as much patients as possible. Arranging Doctors schedule and making appointments. Doing follow up of no shows to Re-book them Attending classes for Cambridge Diploma in Business: HRM, Marketing, Business Organization, Business Communications

LANGAUAGES:

Arabic: Mother language

French: Speak and write well

English: Speak and write well

German: Basic